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Voyago

Nieuport Aviation Shuttle Operations Supervisor - Toronto

Toronto, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

Voyago, a division of Transdev Ontario, is hiring an Operations Supervisor to support shuttle operations at for Nieuport Aviation to the Billy Bishop Toronto City Airport.

Position Overview:

Reporting directly to the Operations Manager, the Supervisor serves as a critical link between frontline employees, management, client, and support departments, ensuring that everyone is working together toward the same goal: providing a safe, dependable, and exceptional shuttle service for Nieuport Aviation to the Billy Bishop Airport.

Primary Responsibilities

People Management

The Supervisor is expected to lead by example, promote a strong safety culture, maintain operational standards, and ensure that employees have the resources and guidance required to perform their responsibilities effectively.
Direct the activities of staff, ensuring that drivers are meeting the standards set out in the contract and Voyago policies, while ensuring business activities continue to be managed during staff vacation/sick leaves
Monitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problems
Works closely with Human Resources, Maintenance, and other key departments, the Supervisor will support the day-to-day operational needs of the service while providing leadership, direction, and support to employees within the operation.

Operations

KPI’s as directed, reviews with drivers and reports back to Operations Manager
Available on-call for divisional emergencies which may include holidays and weekends
Monitoring schedules, service levels, addressing operational challenges, supporting staff, and responding promptly to issues that may impact the passenger experience or continuity of service.
Ability to lead multiple projects while adhering to strict timelines and conflicting deadlines
Functions as key contact to support teams such as maintenance, human resources and health and safety
Responsible for coordinating internal logistics and maintaining effective communication between the Transit Division and other operational support teams to ensure the seamless delivery of service

Payroll

Maintains paperwork and timesheets and oversees all elements of the process
Ensures timely and accurate entering of payroll

Employee Engagement

Serve as a contact to staff and assist in all forms of employee engagement and regular meetings

Onboarding

Assist and co-ordinate driver on boarding and orientation processes for new hires

The ideal candidate will possess the following qualifications that include, but are not limited to, the following:

You are safety focused
College diploma or equivalent experience
Minimum 2 years’ experience in a similar role is preferred
Valid B or C licence is preferred, or Minimum G Drivers Licence with the ability to upgrade in the first 3 months
Clean Drivers Abstract
Clean criminal record search with vulnerable sector screening
In-depth knowledge of the GTA, Etobicoke and surrounding region
Strong communication skills
Enhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technology
Strong, proven customer service experience

Salary $60,000 to $65,000

The Perks

We offer a competitive wage.
We provide paid training.
The FT comprehensive benefit package is available .
We support the development, work-life balance and well-being of our employees.
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff.
We are an award-winning employer! Voyago has been recognized by Canada’s Safest Employers Awards in 2024, and Transdev Canada has been Great Place to Work® Certified, first in 2021 and again for 2024 - 2025.
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider.
We focus on innovation and sustainable environmental initiatives.
We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted

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More about this job

Responsibilities

The Operations Supervisor manages frontline staff to ensure safe and dependable shuttle services while maintaining operational standards and KPIs. They act as a key liaison between management, clients, and support departments to ensure seamless service delivery and effective employee engagement.

Requirements

Candidates should possess a college diploma or equivalent experience and at least 2 years of experience in a similar role. A valid G driver's licence is required with the ability to upgrade to a B or C licence, along with a clean driving abstract and criminal record check.

Skills

People management
Safety culture
Operational standards
Performance management
Logistics coordination
Communication
Customer service
Payroll administration
Onboarding
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Conflict resolution
Project leadership

Benefits

Comprehensive benefit package
Paid training
Employee and family assistance program
Company perks program
Employee referral bonus

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
Shuttle Operations
Transportation
People Management
Safety Culture
KPIs
Logistics
Payroll
Onboarding
Customer Service
Microsoft Office
Driver Management
Incident Reporting
Transit Division
GTA
Etobicoke
Employee Engagement
Sustainable Mobility

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