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Added 11 mins ago
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Client Director
BGIS
Montreal, QC
- Full-time
Added 11 mins ago
SS
LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
Sienna Senior Living
Airdrie, AB
- Part-time
Added 11 mins ago
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Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
…with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client…
Added 11 mins ago
HI
Auto Mobile Advisor
HUB International
Kelowna, BC
- Full-time
Added 11 mins ago
HI
Client Care Representative - Personal Insurance Associate
HUB International
Nelson, BC
- Full-time
Added 11 mins ago
HI
Client Care Representative – Auto Insurance Trainee
HUB International
Sicamous, BC
- Full-time
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HI
Auto Mobile Associate
HUB International
Cranbrook, BC
- Full-time
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HI
Auto Insurance Advisor
HUB International
Winnipeg, MB
- Part-time
Added 11 mins ago
TH
Department Supervisor : Full Time - TUSCANY
The Home Depot
Canada
- Full-time
Added 11 mins ago
HI
Motor License Issuer
HUB International
Saskatoon, SK
- Full-time
Added 11 mins ago
HI
Processing Associate
HUB International
Chilliwack, BC
- Full-time
Added 11 mins ago
TH
Head Cashier: Part Time - CHILLIWACK
The Home Depot
Chilliwack, BC
- Part-time
Added 11 mins ago
HI
Auto Insurance Advisor
HUB International
Winnipeg, MB
- Full-time
Added 11 mins ago
TH
Flooring Sales Associate : Part Time - CHILLIWACK
The Home Depot
Chilliwack, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product kn
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Security Concierge - Part Time
Prokey Living
Edmonton, AB
- Part-time
Added 11 mins ago
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Full-Time Pharmacy Technician
Co-op
Battleford, SK
- Full-time
Added 11 mins ago
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Marketing Coordinator (Full-Time) - Business Support Centre - Central Alberta Co-op
Co-op
Red Deer, AB
- Full-time
Added 11 mins ago
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Gas Bar Attendant-Orchards Gas Bar
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AB · Edmonton, AB
- Part-time
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TH
Tool Rental Associate : Part Time - CHILLIWACK
The Home Depot
Chilliwack, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product kn
Added 11 mins ago
TH
Seasonal Recovery Associate : Part Time - CHILLIWACK
The Home Depot
Chilliwack, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product kn
Added 11 mins ago
TH
Overnight Freight Team Associate: Full Time - LANGFORD
The Home Depot
Victoria, BC
- Full-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by
Added 11 mins ago
TH
Plumbing & Electrical Sales Associate : Part Time - CHILLIWACK
The Home Depot
Chilliwack, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product kn
Added 11 mins ago
IF
Internal Wholesaler
iA Financial Group
Vancouver, BC
- Full-time
Added 11 mins ago
Food Services Worker
HealthCareersInSask.ca
Melville, SK
Added 11 mins ago
Reception & Office Assistant
HealthCareersInSask.ca
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VPI Employment Services

Intake Coordinator

Richmond Hill, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers.VPI has been delivering employment programs for more than 30 years and is based in Mississauga, operating in multiple locations across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

This position is being recruited to fill an existing vacancy

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Role Overview

Demonstrate comprehensive knowledge of our services, eligibility of programs that we administer through Employment Ontario, and how we can support the individual needs of job seekers. With a focus on job seekers that have higher barriers and are furthest from the labor market which also includes individuals from inclusive groups, Youth at with Higher Support Needs, Indigenous, People with Disabilities, Newcomers to Canada, and racialized people.

Key Job Functions

Responsible for greeting and welcoming all clients to the branch.
Respond to all inbound inquiries through various portals, emails and incoming telephone calls.
Explain program requirements and confirm eligibility of client to participate.
Create and maintain client records, ensuring information is complete
Schedule appointments and maintain accurate, up-to-date calendars.
Schedule intake appointments in alignment with established branch targets.
Contact clients with appointments scheduled for the following day to provide reminders and confirm attendance.
Collaborate with community partners to increase referral leads and maintain existing referral relationships.
Maintain complete and up-to-date client files across multiple CRM databases, including case notes, action plan items, and calendar entries.
Support additional business initiatives and perform administrative duties as required.

Skills & Abilities

Strong interpersonal skills with the ability to build rapport with clients and colleagues.
Excellent active listening and verbal communication skills.
Strong critical-thinking and problem-solving abilities.
Effective time-management, organizational, and multitasking skills.
Comfortable use of technology to improve processes and efficiency.
Demonstrates integrity, professionalism, and a strong work ethic.
Able to work effectively in a fast-paced environment while managing competing priorities.
Detail-oriented with a commitment to producing high-quality work.
Highly motivated, results-driven, dependable, and collaborative.
Comfortable working towards and achieving established performance targets.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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More about this job

Responsibilities

Welcome clients, respond to inquiries, explain program requirements, confirm eligibility, and schedule intake appointments. Maintain accurate client records and calendars, follow up with clients, and collaborate with community partners to support referrals and employment services.

Requirements

The role calls for strong interpersonal, listening, and verbal communication skills, along with critical thinking, problem-solving, organization, and time management. Candidates should be comfortable with technology, detail-oriented, dependable, collaborative, and able to manage competing priorities while meeting performance targets.

Skills

Interpersonal Communication
Active Listening
Verbal Communication
Critical Thinking
Problem-Solving
Time Management
Organization
Multitasking
Technology Proficiency
Integrity
Professionalism
Attention to Detail
Client Relationship Building
Scheduling
Recordkeeping
Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Employment Ontario
Employment Services
Client Intake
Client Eligibility
Job Seekers
Client Support
Higher Barriers to Employment
Inclusive Employment
Youth Support
Indigenous Communities
People with Disabilities
Newcomers to Canada
Referral Relationships
Community Partners
Client Records
CRM Databases
Case Notes
Action Plans
Appointment Scheduling
Calendar Management
Administrative Duties
Performance Targets
Life Stabilization
Career Development

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