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Added 1 hour ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
LC
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SM
Audit Supervisor
Soren McAdam LLP
High Level, AB
- Full-time
The audit supervisor is responsible for providing high level services that ensure compliance in a variety of industries. They can do this by performing audits, reviews and compilations to…
Added 1 hour ago
LI
Sr. Manager, Commercial HVAC District Sales
Lennox International
Montreal, QC · St Laurent, QC
- Full-time
…excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global…
Added 1 hour ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
…material, and fiscal resources. Monitor the quality of care and services delivered to clients through effective quality improvement activities.…
Added 1 hour ago
MD
MD of Taber | Landfill/Transfer Station Operator Part-Time
Municipal District of Taber
Enchant, AB
- Part-time
…(self-employed) position available for the right person. Reporting to the Manager of Agricultural Services, the successful contractor will safely and competently assist in maintaining our…
Added 1 hour ago
SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Newmarket, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
NL
S2627-76 Mental Health Capacity Building Coordinator-Northern Lights School Division No. 69
Northern Lights Public Schools
Bonnyville, AB
- Full-time
This is a full-time (1.0 FTE) 12 month position based on grant funding. The Program Manager is responsible and accountable for providing leadership, direction and structure to support the…
Added 2 hours ago
CV
S2627-236 - On-Call Custodian - Hornby Island
Comox Valley Schools - School District 71
Hornby Island, BC
- Full-time
Duties are performed under the supervision of the Manager Custodial/Delivery Services or designate, and in cooperation with school Principal or Vice Principal; cleans by dusting, mopping,…
Added 2 hours ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Internship
This position coordinates technical work and services for computer and networking services of the district. The work involves the development of standards, procedures, the analysis and…
Added 2 hours ago
R
Department manager
RONA
Brossard, QC
- Full-time
Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
Added 2 hours ago
HC
Probationary / Permanent - Teacher of the Arts / SST (0.40 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
…with home and Church, is an inclusive and equitable learning community dedicated to providing excellence in Catholic education by developing Christ-centred individuals enabled to transform…
Added 2 hours ago
HC
Probationary / Permanent - Teacher of the Arts / SST (0.80 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
…with home and Church, is an inclusive and equitable learning community dedicated to providing excellence in Catholic education by developing Christ-centred individuals enabled to transform…
Added 2 hours ago
HC
Probationary / Permanent - Primary Team Member/ Teacher of the Arts (0.50 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
…with home and Church, is an inclusive and equitable learning community dedicated to providing excellence in Catholic education by developing Christ-centred individuals enabled to transform…
Added 2 hours ago
YR
Secondary Long Term Occasional (LTO) 66.67% Family Studies (2 sections of HFN2O1)
York Region District School Board
Maple, ON
- Full-time
Added 2 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
Reporting to the Service Delivery Manager, the Employer Services Consultant works collaboratively with employers, community partners, and internal teams to provide workforce consultation,…
Added 3 hours ago
MC
Retail Location Coordinator
Midwest co-operative services
Saugeen Shores, ON
- $21 to $25.5 CAD / hour
- Full-time
…Location Coordinator. Under the direction of the Retail Location Manager, the Retail Location Coordinator supports the daily operations of a single MCS retail location specializing in farm…
Added 3 hours ago
MS
Account Executive, Cardiology
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…Myant’s cardiac monitoring service across cardiology practices, community diagnostic clinics and hospital cardiology departments, initially across…
Added 3 hours ago
CC
Signature Programs Specialist
Canadian Cancer Society
Calgary, AB
- $52,000 to $56,000 CAD / year
- Full-time
This position will report to the Manager of Signature Programs who directs our national volunteer recruitment and retention/stewardship strategy for our Run for the Cure events across…
Added 3 hours ago
DD
Early Childhood Educator | Casual - #2166
Developmental Disabilities Association
Vancouver, BC
- $28.46 to $31.57 CAD / hour
…program for children which meet the needs of the families in the community. The ECE also provides opportunities for children with both typical and special needs to interact on a daily…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
Our clinic is well-staffed and has an Office manager and 3 MOA’s. Each physician will have 1 dedicated office space plus 2 exam rooms. Our clinic is very spacious with recent renovations.…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…ranging from 1200 to 4000, providing comprehensive healthcare services to the community. The successful candidate will be responsible for providing high-quality medical care to our…

VPI INC.

Branch Manager

Hamilton, ON, Canada

Up to $72,100 CAD / year · Full-time

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Job details

Pay: Up to $72,100 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

This position is to fill an existing vacancy.

Job Purpose

The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government funder, are being met. The BM is accountable for the success of the public partnerships’ programs, ensuring that funding is secured each fiscal and for overall success of the branch.

Key Job Functions

Provides leadership and direction to branch staff to ensure effective Employment Services delivery and achievement of performance expectations.
Develops and executes branch plans aligned with organizational goals, policies, funder requirements, and KPIs to ensure consistent and effective service delivery.
Ensures monthly, quarterly, and fiscal targets are met by monitoring performance and adjusting staff expectations and action plans as needed.
Tracks, analyzes, and reports branch performance, risks, and outcomes to Senior Management.
Oversees file audits, case management, documentation, and follow-up to ensure accuracy, quality, and compliance.
Manages client complaints and service concerns to ensure timely resolution, and reports complaints, compliments, and key trends to Senior Management to support continuous improvement.
Builds and maintains relationships with community partners, employers, service providers, and other stakeholders to support referrals, collaboration, and client outcomes.
Maintains awareness of local labour market trends, community needs, and potential business opportunities.
Collaborates with Human Resources on recruitment, onboarding, performance management, and employee relations.
Leads staff onboarding, training, coaching, development, and performance management, including disciplinary processes where required.
Promotes the organization’s Core Values and fosters a professional, accountable, and client-focused workplace culture.
Ensures appropriate staffing, scheduling, and branch coverage to support operational and client needs.
Maintains health and safety standards and addresses identified concerns.
Identifies operational, compliance, staffing, and performance risks and collaborates with Senior Management to implement appropriate corrective actions.
Oversees the overall performance and day-to-day operations of the branch.

Experience, Education, Skills and Knowledge

Demonstrated leadership experience with the ability to coach, motivate, develop, and hold employees accountable for performance.
Experience working within a government-funded, employment services, social services, or performance-driven environment is considered an asset.
Proven ability to manage operational and program performance against established targets, key performance indicators (KPIs), and service standards.
Strong analytical, problem-solving, and attention-to-detail skills, with the ability to review performance data, identify trends or gaps, implement corrective actions, and maintain accurate documentation, quality standards, compliance, and audit readiness.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong decision-making and judgment skills, including the ability to address complex operational, employee, and client-related matters effectively.
Excellent verbal and written communication skills, with the ability to communicate expectations clearly and professionally with employees, senior leadership, clients, community partners, and other stakeholders.
Strong interpersonal and relationship-building skills, with demonstrated ability to establish and maintain effective partnerships with community organizations, employers, job seekers, and other stakeholders.
Experience coaching employees, providing constructive feedback, addressing performance concerns, and supporting continuous employee development.
Demonstrated ability to work independently, exercise initiative, and take ownership and accountability for branch performance and operational outcomes.
Strong understanding of customer service principles and a commitment to delivering a positive client experience.
Comfortable using technology, reporting tools, case management systems, and performance data to support operational decision-making.
Experience working in a unionized environment and applying collective agreement provisions is considered an asset
Demonstrates integrity, professionalism, resilience, adaptability, and a strong work ethic.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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More about this job

Responsibilities

The Branch Manager oversees daily branch operations, ensuring that key performance indicators and government-funded program targets are met. They provide leadership to staff, manage community partnerships, and ensure high-quality service delivery and compliance.

Requirements

Candidates must have demonstrated leadership experience with the ability to coach and motivate teams in a performance-driven environment. Strong analytical, organizational, and communication skills are required to manage operational outcomes and stakeholder relationships.

Skills

Leadership
Performance Management
Operational Management
Strategic Planning
Staff Development
Relationship Building
Data Analysis
Problem Solving
Communication
Compliance
Case Management
Customer Service
Coaching
Conflict Resolution
Time Management
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Branch Manager
Employment Services
KPIs
Performance Management
Government Funding
Operational Leadership
Case Management
Stakeholder Relations
Staff Training
Compliance
Quality Assurance
Labour Market Trends
Human Resources
Client Experience
Reporting
Documentation
Strategic Planning
Coaching
Conflict Resolution
Health And Safety
Data Analysis
Community Partnerships
Service Delivery
Professional Development
Accountability

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