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Added 8 mins ago
FF
Associate Fig Bar Manager | Formula Fig Midtown
Formula Fig
Toronto, ON
- Full-time
The Associate Fig Bar Manager will play a key role in supporting the launch and day-to-day operations of our Midtown Fig Bar. This position supports Fig Bar operations, manages staff,…
Added 21 mins ago
T
Full-Time Assistant Manager
Torrid
Winnipeg, MB
- Full-time
At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our…
Added 21 mins ago
KG
Project Manager
Kode Group
Prince George, BC
- Full-time
We could not have achieved such outstanding results without our diverse team of employees that have made outstanding contributions to the day-to-day operations.
Added 23 mins ago
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Sous Chef
Marriott
Edmonton, AB
- Full-time
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.…
Added 23 mins ago
T
Personal Banking Associate
TD
Winnipeg, MB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 23 mins ago
T
Audit Manager I, Insurance Audit (1191)
TD
Toronto, ON
- Full-time
…risks of today and around the corner and help keep our daily operations running smoothly for our…
Added 23 mins ago
T
Finance Operations Analyst III
TD
Dieppe, NB
- Full-time
Identify, document, investigate processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex…
Added 23 mins ago
T
Personal Banking Associate - Future Opportunities
TD
Mississauga, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 23 mins ago
T
Manager, Customer Experience
TD
Sudbury, ON
- Part-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise…
Added 23 mins ago
T
Client Services Representative - TD Asset Management
TD
Montreal, QC
- Full-time
TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and…
Added 23 mins ago
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Manager, Models & AI Governance
TD
Toronto, ON
- Full-time
…initiatives and assess model risk within the North American Customer Operations (NACO) Business…
Added 23 mins ago
TG
Planet Fitness - Assistant General Manager - Full Time - Oshawa
Taymax Group
Oshawa, ON
- Full-time
We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an…
Added 23 mins ago
7
Store Leader (Manager) Trainee
7-Eleven
Langford, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 23 mins ago
7
Delivery Assistant Manager (Nights)
7-Eleven
AB · SEDCC Edmonton Warehouse
- Full-time
The Delivery Assistant Manager supports the Delivery Manager by overseeing the daily operations and overall success of the Delivery team. The role is responsible for managing productivity…
Added 23 mins ago
Senior Regional Insurance Manager, HFA and SMA, Vancouver
Scotiabank
Vancouver, BC
The Senior Regional Insurance Manager, Creditor Distribution contributes to the overall success of Creditor Insurance distribution within an assigned region. This role is responsible for…
Added 23 mins ago
National Consultant, Partnerships - Scotia iTRADE - Barrie, ON
Scotiabank
Barrie, ON
This role contributes to the overall success of the Sales & Partnerships team in Canada, ensuring specific individual goals, plans, initiatives are delivered in support of the team’s…
Added 23 mins ago
DN
Senior Business Development Manager - Grocery
Diebold Nixdorf
Toronto, ON
- Full-time
Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as a Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and…
Added 39 mins ago
TC
Parts & Warehouse Manager - Reman
Toromont Cat
Concord, ON
- Full-time
The Remanufacturing Parts & Warehousing Manager oversees all aspects of Parts and Warehousing for all divisional CRC’s for 5 operations in Ontario and Quebec. Ensures parts are accurately…
Added 39 mins ago
AC
Member Services Representative - Pembina Crossing
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Added 39 mins ago
AT
Senior Administrator
Arrow Transportation Systems Inc.
Kamloops, BC
- Full-time
Reporting to and working closely with the Division Manager, the Senior Administrator’s principal role is to update, create, review, audit, analyze and optimize all financial processes,…
Added 39 mins ago
S
Director, Deployment Operations
Solink
Remote, Canada
- $156,696 to $195,870 CAD / year
- Full-time
- Remote
As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and…
Added 39 mins ago
PC
Manager -Financial Crime and AML
Pwc Canada
Toronto, ON
- Full-time
As a Manager -Financial Crime and AML, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 39 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- From $21.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 39 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Oakville, ON
- From $21.5 CAD / hour
- Full-time
Provide hands-on support to daily operations by assisting with cashier coverage, customer service, overrides, schedule maintenance, cart retrieval, and general store cleanliness.
Added 39 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Oakville, ON
- From $21.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.

VPI INC.

Branch Manager

Hamilton, ON, Canada

Up to $72,100 CAD / year · Full-time

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Job details

Pay: Up to $72,100 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

This position is to fill an existing vacancy.

Job Purpose

The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government funder, are being met. The BM is accountable for the success of the public partnerships’ programs, ensuring that funding is secured each fiscal and for overall success of the branch.

Key Job Functions

Provides leadership and direction to branch staff to ensure effective Employment Services delivery and achievement of performance expectations.
Develops and executes branch plans aligned with organizational goals, policies, funder requirements, and KPIs to ensure consistent and effective service delivery.
Ensures monthly, quarterly, and fiscal targets are met by monitoring performance and adjusting staff expectations and action plans as needed.
Tracks, analyzes, and reports branch performance, risks, and outcomes to Senior Management.
Oversees file audits, case management, documentation, and follow-up to ensure accuracy, quality, and compliance.
Manages client complaints and service concerns to ensure timely resolution, and reports complaints, compliments, and key trends to Senior Management to support continuous improvement.
Builds and maintains relationships with community partners, employers, service providers, and other stakeholders to support referrals, collaboration, and client outcomes.
Maintains awareness of local labour market trends, community needs, and potential business opportunities.
Collaborates with Human Resources on recruitment, onboarding, performance management, and employee relations.
Leads staff onboarding, training, coaching, development, and performance management, including disciplinary processes where required.
Promotes the organization’s Core Values and fosters a professional, accountable, and client-focused workplace culture.
Ensures appropriate staffing, scheduling, and branch coverage to support operational and client needs.
Maintains health and safety standards and addresses identified concerns.
Identifies operational, compliance, staffing, and performance risks and collaborates with Senior Management to implement appropriate corrective actions.
Oversees the overall performance and day-to-day operations of the branch.

Experience, Education, Skills and Knowledge

Demonstrated leadership experience with the ability to coach, motivate, develop, and hold employees accountable for performance.
Experience working within a government-funded, employment services, social services, or performance-driven environment is considered an asset.
Proven ability to manage operational and program performance against established targets, key performance indicators (KPIs), and service standards.
Strong analytical, problem-solving, and attention-to-detail skills, with the ability to review performance data, identify trends or gaps, implement corrective actions, and maintain accurate documentation, quality standards, compliance, and audit readiness.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong decision-making and judgment skills, including the ability to address complex operational, employee, and client-related matters effectively.
Excellent verbal and written communication skills, with the ability to communicate expectations clearly and professionally with employees, senior leadership, clients, community partners, and other stakeholders.
Strong interpersonal and relationship-building skills, with demonstrated ability to establish and maintain effective partnerships with community organizations, employers, job seekers, and other stakeholders.
Experience coaching employees, providing constructive feedback, addressing performance concerns, and supporting continuous employee development.
Demonstrated ability to work independently, exercise initiative, and take ownership and accountability for branch performance and operational outcomes.
Strong understanding of customer service principles and a commitment to delivering a positive client experience.
Comfortable using technology, reporting tools, case management systems, and performance data to support operational decision-making.
Experience working in a unionized environment and applying collective agreement provisions is considered an asset
Demonstrates integrity, professionalism, resilience, adaptability, and a strong work ethic.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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More about this job

Responsibilities

The Branch Manager oversees daily branch operations, ensuring that key performance indicators and government-funded program targets are met. They provide leadership to staff, manage community partnerships, and ensure high-quality service delivery and compliance.

Requirements

Candidates must have demonstrated leadership experience with the ability to coach and motivate teams in a performance-driven environment. Strong analytical, organizational, and communication skills are required to manage operational outcomes and stakeholder relationships.

Skills

Leadership
Performance Management
Operational Management
Strategic Planning
Staff Development
Relationship Building
Data Analysis
Problem Solving
Communication
Compliance
Case Management
Customer Service
Coaching
Conflict Resolution
Time Management
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Branch Manager
Employment Services
KPIs
Performance Management
Government Funding
Operational Leadership
Case Management
Stakeholder Relations
Staff Training
Compliance
Quality Assurance
Labour Market Trends
Human Resources
Client Experience
Reporting
Documentation
Strategic Planning
Coaching
Conflict Resolution
Health And Safety
Data Analysis
Community Partnerships
Service Delivery
Professional Development
Accountability

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