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Added 35 mins ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 1 hour ago
LC
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
…legislative standards and professional standards. Effectively manages human, material, and fiscal resources. Monitor the quality of care and services delivered to clients through effective…
Added 2 hours ago
NL
S2627-76 Mental Health Capacity Building Coordinator-Northern Lights School Division No. 69
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Bonnyville, AB
- Full-time
S2627-76 MHCB – Program Manager - Successful Family Successful Kids (SFSK)
Added 2 hours ago
LC
Full-time Educational Assistant (Temporary Position) - Holy Cross Elementary School
Lakeland Catholic School Division
Cold Lake, AB
- Full-time
…references. Cover letters can be addressed to Kayla Collins, Manager of Human Resources, Lakeland Catholic School…
Added 2 hours ago
TO
Employer Services Consultant
The Open Door Group
Medicine Hat, AB
- $32.83 to $38.3 CAD / hour
- Full-time
Connect employers with community resources, government programs, funding opportunities, labour market information, and workforce development initiatives.
Added 2 hours ago
TC
Part-time Floor Captain, Front of House
The Corp.of Massey Hall & Roy Thomson Hall
Toronto, ON
- Up to $25.35 CAD / hour
- Part-time
Ensure enough marketing materials, such as programs, flyers, and inserts, are available for distribution
Added 2 hours ago
EI
Software Development Manager
EBlock Inc.
Canada
- $160,000 to $180,000 CAD / year
- Full-time
We are looking for a hands-on Software Development Manager to lead one of our engineering teams within EDealer, reporting to the Sr. Director of Product and Engineering. This is a role for…
Added 2 hours ago
TL
Driver Recruiter
Transx Ltd
Rosser, MB
- Full-time
The TransX Group of Companies has an exciting opportunity for a Driver Recruiter to join our Human Resources – Driver Recruitment team in Winnipeg. Reporting to Driver Recruiting Manager,…
Added 2 hours ago
MS
Account Executive, Cardiology
Myant Shared Service Corp.
Mississauga, ON
- Full-time
…connected technologies to create a more continuous view of human…
Added 2 hours ago
WF
Maintenance Technician
Westbrook Floral Ltd.
Beamsville, ON
- Full-time
Inspects building facilities to identify building maintenance needs, reporting them to the Maintenance Manager as required;
Added 2 hours ago
HC
Human Resources Coordinator
Hartmann Canada Inc
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
Reporting to the Human Resources Manager, the HR Coordinator provides administrative and operational support across the Human Resources function and Head Office. The role is responsible for…
Added 2 hours ago
HC
Print / Press Room Manager
Hartmann Canada Inc
Brantford, ON
- $110,000 to $115,000 CAD / year
- Full-time
We require the talent of a Print / Press Room Manager to join our team.
Added 2 hours ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
in the Finance sector and report to the Senior Manager. Our team stands out for its expertise at
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NB
Banking advisor
National Bank of Canada
Lavaltrie, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 2 hours ago
LM
Count Team (Casual)- River Rock Casino Resort
Lahal Management LP
Richmond, BC
- $19.17 to $20.4 CAD / hour
…Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the…
Added 2 hours ago
VI
Branch Manager
VPI INC.
Hamilton, ON
- Up to $72,100 CAD / year
- Full-time
The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government…
Added 2 hours ago
YO
Finance Manager- Audit & Special Reports- Full-Time
YMCA of Three Rivers
Cambridge, ON
- $110,000 to $120,000 CAD / year
- Full-time
Cambridge – Manager of Finance, Audit & Special Reports
Added 2 hours ago
YO
Financial Support Admin- Full-Time Contract
YMCA of Three Rivers
Stratford, ON
- Up to $46,750 CAD / year
- Full-time
- Contract
Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
Added 2 hours ago
MP
Field Service Technician
MANITOBA POSSIBLE SERVICES INC.
Flin Flon, MB
- $22.09 to $26.43 CAD / hour
- Part-time
…document is available in other formats upon request. Contact Human Resources if you have a request. This position requires a current satisfactory Criminal Records Check (including…
Added 3 hours ago
GC
Senior Analyst, HRISNew
Glencore Canada
Vancouver, BC
- $108,000 to $127,000 CAD / year
- Full-time
Elk Valley Resources (EVR) operates four steelmaking coal mines that employ over 5,000 people in the Elk Valley of British Columbia. We are committed to responsible resource development,…
Added 5 hours ago
MU
RESEARCH SECURITY ANALYST (BAND LEVEL 8)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Research Security Manager, the Research Security Analyst will support the advancement and implementation of research security practices at Memorial. The position will…
Added 5 hours ago
S
Transversal Finance Lead
Sanofi
Toronto, ON
- Full-time
Added 5 hours ago
SJ
Senior Customer Service Representative
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
…to participate in this recruitment process, please contact Human…
Added 5 hours ago
C
Supervisor, Front of House (LBE)
Cineplex
Whitby, ON
- Part-time
Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.

VPI INC.

Branch Manager

Hamilton, ON, Canada

Up to $72,100 CAD / year · Full-time

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Job details

Pay: Up to $72,100 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

This position is to fill an existing vacancy.

Job Purpose

The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government funder, are being met. The BM is accountable for the success of the public partnerships’ programs, ensuring that funding is secured each fiscal and for overall success of the branch.

Key Job Functions

Provides leadership and direction to branch staff to ensure effective Employment Services delivery and achievement of performance expectations.
Develops and executes branch plans aligned with organizational goals, policies, funder requirements, and KPIs to ensure consistent and effective service delivery.
Ensures monthly, quarterly, and fiscal targets are met by monitoring performance and adjusting staff expectations and action plans as needed.
Tracks, analyzes, and reports branch performance, risks, and outcomes to Senior Management.
Oversees file audits, case management, documentation, and follow-up to ensure accuracy, quality, and compliance.
Manages client complaints and service concerns to ensure timely resolution, and reports complaints, compliments, and key trends to Senior Management to support continuous improvement.
Builds and maintains relationships with community partners, employers, service providers, and other stakeholders to support referrals, collaboration, and client outcomes.
Maintains awareness of local labour market trends, community needs, and potential business opportunities.
Collaborates with Human Resources on recruitment, onboarding, performance management, and employee relations.
Leads staff onboarding, training, coaching, development, and performance management, including disciplinary processes where required.
Promotes the organization’s Core Values and fosters a professional, accountable, and client-focused workplace culture.
Ensures appropriate staffing, scheduling, and branch coverage to support operational and client needs.
Maintains health and safety standards and addresses identified concerns.
Identifies operational, compliance, staffing, and performance risks and collaborates with Senior Management to implement appropriate corrective actions.
Oversees the overall performance and day-to-day operations of the branch.

Experience, Education, Skills and Knowledge

Demonstrated leadership experience with the ability to coach, motivate, develop, and hold employees accountable for performance.
Experience working within a government-funded, employment services, social services, or performance-driven environment is considered an asset.
Proven ability to manage operational and program performance against established targets, key performance indicators (KPIs), and service standards.
Strong analytical, problem-solving, and attention-to-detail skills, with the ability to review performance data, identify trends or gaps, implement corrective actions, and maintain accurate documentation, quality standards, compliance, and audit readiness.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong decision-making and judgment skills, including the ability to address complex operational, employee, and client-related matters effectively.
Excellent verbal and written communication skills, with the ability to communicate expectations clearly and professionally with employees, senior leadership, clients, community partners, and other stakeholders.
Strong interpersonal and relationship-building skills, with demonstrated ability to establish and maintain effective partnerships with community organizations, employers, job seekers, and other stakeholders.
Experience coaching employees, providing constructive feedback, addressing performance concerns, and supporting continuous employee development.
Demonstrated ability to work independently, exercise initiative, and take ownership and accountability for branch performance and operational outcomes.
Strong understanding of customer service principles and a commitment to delivering a positive client experience.
Comfortable using technology, reporting tools, case management systems, and performance data to support operational decision-making.
Experience working in a unionized environment and applying collective agreement provisions is considered an asset
Demonstrates integrity, professionalism, resilience, adaptability, and a strong work ethic.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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More about this job

Responsibilities

The Branch Manager oversees daily branch operations, ensuring that key performance indicators and government-funded program targets are met. They provide leadership to staff, manage community partnerships, and ensure high-quality service delivery and compliance.

Requirements

Candidates must have demonstrated leadership experience with the ability to coach and motivate teams in a performance-driven environment. Strong analytical, organizational, and communication skills are required to manage operational outcomes and stakeholder relationships.

Skills

Leadership
Performance Management
Operational Management
Strategic Planning
Staff Development
Relationship Building
Data Analysis
Problem Solving
Communication
Compliance
Case Management
Customer Service
Coaching
Conflict Resolution
Time Management
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Branch Manager
Employment Services
KPIs
Performance Management
Government Funding
Operational Leadership
Case Management
Stakeholder Relations
Staff Training
Compliance
Quality Assurance
Labour Market Trends
Human Resources
Client Experience
Reporting
Documentation
Strategic Planning
Coaching
Conflict Resolution
Health And Safety
Data Analysis
Community Partnerships
Service Delivery
Professional Development
Accountability

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