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Added 9 mins ago
S
BC Central Kitchen - Quality Assurance - Manager Quality Assurance
Sobeys
Delta, BC
- Full-time
British Columbia Central Kitchens, located in Delta, BC, are looking for an onsite Quality Assurance Manager. This is an exciting opportunity that will be responsible for overseeing,…
Added 9 mins ago
BB
Marketing Project Manager
B. Braun Medical Inc. (US)
Mississauga, ON
- Full-time
Position Summary: The Project Manager I coordinates and executes cross‑functional projects, supports product management activities, and contributes to market research and commercial…
Added 9 mins ago
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Purchasing Clerk
Kinectrics
Toronto, ON
- Full-time
…company thanks to a number of significant training and personal development…
Added 9 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
The Senior QMS Quality Engineer will lead quality system initiatives including CAPA, change control, document control, training, audits, supplier quality, management review, risk…
Added 9 mins ago
TP
Senior Project Manager
The Princess Margaret Cancer Foundation
Toronto, ON
- $100,000 to $120,000 CAD / year
- Contract
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 9 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 9 mins ago
SS
Project Manager - Operations & Compliance
Summit Search Group
Toronto, ON
- $65,000 to $75,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 10 mins ago
K
Engineer/Analyst - Radiation Assessment and Decommissioning
Kinectrics
Toronto, ON
- Full-time
Reports to: Manager – Radiation Assessment and Decommissioning
Added 10 mins ago
B
Senior Platform Engineer, AI & Fabrics
BMO
Toronto, ON
- Part-time
…AI safe, governed, and scalable. We are seeking experienced Senior Engineers to help build and operate the core infrastructure that governs how AI runs at BMO: the AI Gateway, Policy…
Added 12 mins ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Under the leadership of the Senior Manager, Audit, you will perform audits of financial accounting, internal processes and internal operational controls to ascertain compliance with…
Added 12 mins ago
AS
Wealth Banker
Alterna Savings
Toronto, ON · Scarborough, ON
- Full-time
…planning and annual reviews while working in conjunction with senior wealth team members to identify opportunities for more complex needs and referring based on the Wealth Segmentation…
Added 12 mins ago
MT
Client Account Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…billing arrangements and reporting on status of such files to Manager/Director, Finance Operations, including requirement for WIP…
Added 12 mins ago
BF
Manager Client and Case Management Services
Bc Family Maintenance Agency
Victoria, BC
- Full-time
The BC Family Maintenance Agency is looking for an experienced Manager, Client and Case Management Services to join our team in our Victoria office.
Added 12 mins ago
F
Recruiter, Healthcare
Felix
Remote, Canada
- Full-time
- Remote
Professional development opportunities, working closely with founders and the senior leadership team
Added 23 mins ago
MS
Group Manager, Strategic Programs (Merchandising)
Medline Sinclair
Mississauga, ON
- Full-time
…manages a number of direct and indirect reports. The Group Manager, Strategic Programs is responsible for leading the development, execution, growth, and profitability of key merchandising…
Added 23 mins ago
DG
General Manager
Dilawri Group of Companies
Langley (District), BC · Langley, BC
- Full-time
Mercedes-Benz Langley is looking for a General Manager to play a key leadership role in overseeing the operational and strategic performance of the dealership. This position reports…
Added 23 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Montreal
BDC
Montreal, QC
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage his or her interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 26 mins ago
LS
Key Account Manager
Lock Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…pioneer in carbohydrate chemistry and a recognized leader in the development of innovative treatments for patients with iron deficiency and iron deficiency anaemia. As the organization…
Added 26 mins ago
OS
Site Superintendent
O.N. Site Construction Inc.
Oakville, ON
- $75,000 to $100,000 CAD / year
- Full-time
Coordinate subcontractors, suppliers, and internal teams, maintaining clear communication with the Project Manager
Added 26 mins ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 26 mins ago
EC
Senior Account Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the District Manager of Prairies Sales, the Senior Account Manager is responsible for leading strategic sales and account management activities for complex customer accounts,…
Added 27 mins ago
Supervisor, Income
Questrade Financial Group
Toronto, ON
This position sits within Questrade, in Brokerage Operations, and reports to the Senior Manager, Corporate Actions and Income.
Added 42 mins ago
M
Bilingual Client Success Manager
Maple
Toronto, ON
- Full-time
We're looking for a Client Success Manager, Bilingual (French/English) to own a portfolio of client relationships within either our Channel Partnerships team (insurers, benefits…
Added 42 mins ago
OG
Project Manager
Optel Group
Quebec, QC
- Full-time
The main responsibility of the Project Manager is to manage all aspects of a project (time, scope and budget) and establish relationships with the client, effectively communicating the…
Added 55 mins ago
V
Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will…

VPI INC.

Branch Manager

Hamilton, ON, Canada

Up to $72,100 CAD / year · Full-time

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Job details

Pay: Up to $72,100 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

This position is to fill an existing vacancy.

Job Purpose

The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government funder, are being met. The BM is accountable for the success of the public partnerships’ programs, ensuring that funding is secured each fiscal and for overall success of the branch.

Key Job Functions

Provides leadership and direction to branch staff to ensure effective Employment Services delivery and achievement of performance expectations.
Develops and executes branch plans aligned with organizational goals, policies, funder requirements, and KPIs to ensure consistent and effective service delivery.
Ensures monthly, quarterly, and fiscal targets are met by monitoring performance and adjusting staff expectations and action plans as needed.
Tracks, analyzes, and reports branch performance, risks, and outcomes to Senior Management.
Oversees file audits, case management, documentation, and follow-up to ensure accuracy, quality, and compliance.
Manages client complaints and service concerns to ensure timely resolution, and reports complaints, compliments, and key trends to Senior Management to support continuous improvement.
Builds and maintains relationships with community partners, employers, service providers, and other stakeholders to support referrals, collaboration, and client outcomes.
Maintains awareness of local labour market trends, community needs, and potential business opportunities.
Collaborates with Human Resources on recruitment, onboarding, performance management, and employee relations.
Leads staff onboarding, training, coaching, development, and performance management, including disciplinary processes where required.
Promotes the organization’s Core Values and fosters a professional, accountable, and client-focused workplace culture.
Ensures appropriate staffing, scheduling, and branch coverage to support operational and client needs.
Maintains health and safety standards and addresses identified concerns.
Identifies operational, compliance, staffing, and performance risks and collaborates with Senior Management to implement appropriate corrective actions.
Oversees the overall performance and day-to-day operations of the branch.

Experience, Education, Skills and Knowledge

Demonstrated leadership experience with the ability to coach, motivate, develop, and hold employees accountable for performance.
Experience working within a government-funded, employment services, social services, or performance-driven environment is considered an asset.
Proven ability to manage operational and program performance against established targets, key performance indicators (KPIs), and service standards.
Strong analytical, problem-solving, and attention-to-detail skills, with the ability to review performance data, identify trends or gaps, implement corrective actions, and maintain accurate documentation, quality standards, compliance, and audit readiness.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong decision-making and judgment skills, including the ability to address complex operational, employee, and client-related matters effectively.
Excellent verbal and written communication skills, with the ability to communicate expectations clearly and professionally with employees, senior leadership, clients, community partners, and other stakeholders.
Strong interpersonal and relationship-building skills, with demonstrated ability to establish and maintain effective partnerships with community organizations, employers, job seekers, and other stakeholders.
Experience coaching employees, providing constructive feedback, addressing performance concerns, and supporting continuous employee development.
Demonstrated ability to work independently, exercise initiative, and take ownership and accountability for branch performance and operational outcomes.
Strong understanding of customer service principles and a commitment to delivering a positive client experience.
Comfortable using technology, reporting tools, case management systems, and performance data to support operational decision-making.
Experience working in a unionized environment and applying collective agreement provisions is considered an asset
Demonstrates integrity, professionalism, resilience, adaptability, and a strong work ethic.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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More about this job

Responsibilities

The Branch Manager oversees daily branch operations, ensuring that key performance indicators and government-funded program targets are met. They provide leadership to staff, manage community partnerships, and ensure high-quality service delivery and compliance.

Requirements

Candidates must have demonstrated leadership experience with the ability to coach and motivate teams in a performance-driven environment. Strong analytical, organizational, and communication skills are required to manage operational outcomes and stakeholder relationships.

Skills

Leadership
Performance Management
Operational Management
Strategic Planning
Staff Development
Relationship Building
Data Analysis
Problem Solving
Communication
Compliance
Case Management
Customer Service
Coaching
Conflict Resolution
Time Management
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Branch Manager
Employment Services
KPIs
Performance Management
Government Funding
Operational Leadership
Case Management
Stakeholder Relations
Staff Training
Compliance
Quality Assurance
Labour Market Trends
Human Resources
Client Experience
Reporting
Documentation
Strategic Planning
Coaching
Conflict Resolution
Health And Safety
Data Analysis
Community Partnerships
Service Delivery
Professional Development
Accountability

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