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Added 26 mins ago
TG
accommodation services manager
The Glengate Hotel & Suites
Niagara Falls, ON
- Full-time
Added 26 mins ago
FG
Service Manager
Flynn Group of Companies
Moncton, NB
- $85,000 to $100,000 CAD / year
- Full-time
Flynn Group of Companies is seeking a Service Manager to join our growing Moncton branch. This is a key leadership role responsible for overseeing service operations throughout New…
Added 26 mins ago
IG
Manager, Guide Dog Training Teams
International Guide Dog Federation
Beckwith, ON
- Full-time
We’re looking for a mission-driven Manager Guide Dog Training Team who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low…
Added 26 mins ago
SD
Credit Analyst ($25.50 - $28.50 per hour)
SRS Distribution Inc.
Nanaimo, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 26 mins ago
Corporate Store Key Holder
Bulk Barn
Carleton Place, ON
In absence of Store Manager, manage staff and ensure that Bulk Barn standards are upheld
Added 26 mins ago
PP
Maintenance Technician
Private Pension Partners Inc.
Winnipeg, MB
- Full-time
Ability to communicate any issues or problems to the Senior Property Manager while also being able to work with other staff members to get a particular job completed;
Added 56 mins ago
R
Material Handler
Rimowa
Cambridge, ON
- $19.14 to $25.06 CAD / hour
- Full-time
- Contract
Assist training new staff with job requirements and safety procedures.
Added 56 mins ago
GF
Service Technician - Facility - Burnaby BC
GoodLife Fitness
Vancouver, BC
- Full-time
Create service requests to supplement input from Club staff to ensure all issues are tracked and repaired.
Added 56 mins ago
TH
Senior Technician| Full-Time| CVH- IT Endpoint Support Services
Trillium Health Partners
Mississauga, ON
- Full-time
…technical guidance and knowledge transfer to Endpoint Support…
Added 56 mins ago
Chief Operating Officer (COO)
Viridian Staffing
Toronto, ON · Downtown Toronto (Rosedale), Ontario
you will staff and manage each new store for a period of time, while recruiting
Added 56 mins ago
Manager, Equity & Belonging
Nova Scotia Health and IWK Health
Halifax, NS
Under the supervision of the Director, Health Equity, Safety and Wellness, the Manager, Equity and Belonging applies population health and community development principles to identify and…
Added 1 hour ago
PG
restaurant manager
Pizza Garden
Fort St. John, BC
- Full-time
Added 1 hour ago
RA
Project Manager, Land Development - Ottawa
R.V. Anderson Associates Limited
Ottawa, ON
- Full-time
RVA is looking for an experienced Project Manager to join their Land Development team in a full-time position out of their Ottawa office. In this role, you will be responsible for business…
Added 1 hour ago
EW
Program Supervisor - Respite Care Connection
Enviros WSA
Calgary, AB
- Full-time
Reporting to the Program Manager, the Program Supervisor provides support by overseeing the program. This role involves developing and maintaining a positive and safe work environment…
Added 1 hour ago
SC
Building Manager, Live-In
Stoakley-Stewart Consultants Ltd.
Brampton, ON
- Full-time
…history and success. They are looking for a “Live-In” Building Manager, Superintendent, or Resident Manager to join their organization in a highly sought after neighborhood in Brampton. In…
Added 1 hour ago
EW
FASD Clinic Coordinator
Enviros WSA
Calgary, AB
- Full-time
…complex needs. The Coordinator, along with the Supervisor and Manager, will promote strong community partnerships; including collaboration with the Justice sector. As well as participate in…
Added 1 hour ago
EW
Addiction Support Practitioner - Shunda
Enviros WSA
Calgary, AB
- Internship
…northwest from Calgary and 3 hours south west from Edmonton. Staff stay onsite during their rotations that are typically 7 days on and 7 days off. Days are 16 hours with breaks scheduled in…
Added 1 hour ago
EW
Program Supervisor - Excel
Enviros WSA
Calgary, AB
- Full-time
The goal of ExCel Discovery staff is to promote a healthy re-integration into community by fostering life skills, attending education, and promoting healthy relationships.
Added 1 hour ago
EW
After Hours Program Supervisor
Enviros WSA
Calgary, AB
- Full-time
…responsible for supporting the overall safety of person served and staff in the program while on shift. They are responsible for overseeing and coordinating the weekend overnight and…
Added 1 hour ago
SC
Controller/Senior Accountant
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
- Full-time
Partner with the plant manager to evaluate production efficiency and capital expenditure (CapEx) projects.
Added 1 hour ago
SC
Environmental Project Coordinator – Hazardous Materials (Hazmat)
Stoakley-Stewart Consultants Ltd.
Waterloo, ON
- Full-time
The successful candidate will work closely with Project Managers, field staff, contractors, laboratories, and clients to help coordinate project activities, support field operations, manage…
Added 1 hour ago
PH
Senior Business Analyst, PHIS
Provincial Health Services Authority
Vancouver, BC
- Full-time
In conjunction with senior staff or manager, participates in contract negotiations with vendors.
Added 1 hour ago
GO
Director - Climate Change Secretariat
Government of Yukon
Whitehorse, YT
- Full-time
…and inclusive workplace, providing direction and support to staff while ensuring resources are aligned with strategic priorities and organizational…
Added 1 hour ago
EC
Cybersecurity Analyst
Edmonton Catholic Schools
AB · Greater Edmonton Metropolitan Area
- Full-time
…the analyst helps to create a secure environment that enables staff and students to effectively use technology in the delivery of the curriculum. The role also involves educating end-users…
Added 2 hours ago
CO
Outdoor Skate Instructor
City of Brampton
Brampton, ON
- Temporary
Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff

VPI INC.

Branch Manager

Hamilton, ON, Canada

Up to $72,100 CAD / year · Full-time

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Job details

Pay: Up to $72,100 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years. We are based in Mississauga and have 17 branches across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

This position is to fill an existing vacancy.

Job Purpose

The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government funder, are being met. The BM is accountable for the success of the public partnerships’ programs, ensuring that funding is secured each fiscal and for overall success of the branch.

Key Job Functions

Provides leadership and direction to branch staff to ensure effective Employment Services delivery and achievement of performance expectations.
Develops and executes branch plans aligned with organizational goals, policies, funder requirements, and KPIs to ensure consistent and effective service delivery.
Ensures monthly, quarterly, and fiscal targets are met by monitoring performance and adjusting staff expectations and action plans as needed.
Tracks, analyzes, and reports branch performance, risks, and outcomes to Senior Management.
Oversees file audits, case management, documentation, and follow-up to ensure accuracy, quality, and compliance.
Manages client complaints and service concerns to ensure timely resolution, and reports complaints, compliments, and key trends to Senior Management to support continuous improvement.
Builds and maintains relationships with community partners, employers, service providers, and other stakeholders to support referrals, collaboration, and client outcomes.
Maintains awareness of local labour market trends, community needs, and potential business opportunities.
Collaborates with Human Resources on recruitment, onboarding, performance management, and employee relations.
Leads staff onboarding, training, coaching, development, and performance management, including disciplinary processes where required.
Promotes the organization’s Core Values and fosters a professional, accountable, and client-focused workplace culture.
Ensures appropriate staffing, scheduling, and branch coverage to support operational and client needs.
Maintains health and safety standards and addresses identified concerns.
Identifies operational, compliance, staffing, and performance risks and collaborates with Senior Management to implement appropriate corrective actions.
Oversees the overall performance and day-to-day operations of the branch.

Experience, Education, Skills and Knowledge

Demonstrated leadership experience with the ability to coach, motivate, develop, and hold employees accountable for performance.
Experience working within a government-funded, employment services, social services, or performance-driven environment is considered an asset.
Proven ability to manage operational and program performance against established targets, key performance indicators (KPIs), and service standards.
Strong analytical, problem-solving, and attention-to-detail skills, with the ability to review performance data, identify trends or gaps, implement corrective actions, and maintain accurate documentation, quality standards, compliance, and audit readiness.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple competing priorities in a fast-paced environment.
Strong decision-making and judgment skills, including the ability to address complex operational, employee, and client-related matters effectively.
Excellent verbal and written communication skills, with the ability to communicate expectations clearly and professionally with employees, senior leadership, clients, community partners, and other stakeholders.
Strong interpersonal and relationship-building skills, with demonstrated ability to establish and maintain effective partnerships with community organizations, employers, job seekers, and other stakeholders.
Experience coaching employees, providing constructive feedback, addressing performance concerns, and supporting continuous employee development.
Demonstrated ability to work independently, exercise initiative, and take ownership and accountability for branch performance and operational outcomes.
Strong understanding of customer service principles and a commitment to delivering a positive client experience.
Comfortable using technology, reporting tools, case management systems, and performance data to support operational decision-making.
Experience working in a unionized environment and applying collective agreement provisions is considered an asset
Demonstrates integrity, professionalism, resilience, adaptability, and a strong work ethic.

If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only.

While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.

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More about this job

Responsibilities

The Branch Manager oversees daily branch operations, ensuring that key performance indicators and government-funded program targets are met. They provide leadership to staff, manage community partnerships, and ensure high-quality service delivery and compliance.

Requirements

Candidates must have demonstrated leadership experience with the ability to coach and motivate teams in a performance-driven environment. Strong analytical, organizational, and communication skills are required to manage operational outcomes and stakeholder relationships.

Skills

Leadership
Performance Management
Operational Management
Strategic Planning
Staff Development
Relationship Building
Data Analysis
Problem Solving
Communication
Compliance
Case Management
Customer Service
Coaching
Conflict Resolution
Time Management
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Branch Manager
Employment Services
KPIs
Performance Management
Government Funding
Operational Leadership
Case Management
Stakeholder Relations
Staff Training
Compliance
Quality Assurance
Labour Market Trends
Human Resources
Client Experience
Reporting
Documentation
Strategic Planning
Coaching
Conflict Resolution
Health And Safety
Data Analysis
Community Partnerships
Service Delivery
Professional Development
Accountability

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