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Added 10 mins ago
SL
Business Development Partner
Sun Life
AB · Red Deer, AB
- Full-time
Must complete the Branch Manager’s Course Examination and satisfy the experience required to become registered as a mutual fund branch manager with the appropriate provincial securities…
Added 10 mins ago
B
Customer Service Representative
BMO
Joliette, QC
- Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 34 mins ago
SM
GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Job Title: GOAPRDJP000001045 – Project Manager (IT) – Senior
Added 39 mins ago
TC
Rental Supervisor
Toromont Cat
ON · Nepean, ON
- Full-time
As a Rental Supervisor, you’ll be a key team member, helping to keep our operations running smoothly and our clients coming back for more.
Added 39 mins ago
FB
Helper
Foundation Building Materials
Calgary, AB
- Other
…Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a commitment to safety,…
Added 54 mins ago
Wealth Compliance Advisor (Contract)
Richardson Wealth Ltd
Toronto, ON · Montreal, QC
…compliance requirements as the delegate for compliance and risk operations. This role is also accountable to provide advice and guidance on Compliance-related policies, processes and other…
Added 54 mins ago
OD
Garage Door Installer Helper
Overhead Door
Calgary, AB
- Full-time
We have an immediate opening for a Garage Door Helper Technician in our Calgary branch. Reporting to the Field Operations Manager, the Helper will work as part of a two-person crew, this…
Added 1 hour ago
T
Personal Banking Associate
TD
Smiths Falls, ON
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 1 hour ago
Toxicology Technologist
Government of Alberta
AB
A commitment to health, safety, and quality standards in all aspects of laboratory operations.
Added 1 hour ago
L
Financial Service Representative - LendDirect Office 1640
LendDirect
Sarnia, ON
- Full-time
…quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move…
Added 1 hour ago
AF
Financial Service Representative - LendDirect Office 1640
Attain Finance
Sarnia, ON
- Full-time
…quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move…
Added 1 hour ago
S
Junior Branch Manager (Downtown Thurlow branch)
SIXT
Vancouver, BC
- Full-time
Do you want to lead a team and deliver exceptional customer experiences? As a Junior Branch Manager at SIXT, you will develop your team members while ensuring that we are providing a…
Added 2 hours ago
T
Personal Banking Associate
TD
High Prairie, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
Personal Banking Associate
TD
Rockland, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
Personal Banking Associate
TD
Kemptville, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
Personal Banking Associate
TD
St. Catharines, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
T
Personal Banking Associate Trainee
TD
Peterborough, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 2 hours ago
B
Personal Banker Associate
BMO
Montreal, QC
- Full-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 2 hours ago
B
Personal Banking Associate
BMO
Montreal, QC
- Full-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 3 hours ago
T
Customer Experience Associate
TD
Kingston, ON
- Part-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 3 hours ago
Manager, Product Owner
Scotiabank
Toronto, ON
The Manager, Product Owner is part of a team responsible for successful technology project implementations of retail and small business credit card products and LOCs. The individual will…
Added 3 hours ago
R
Manager in Training (MIT) Program
Roofmart
BC · British Columbia, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 3 hours ago
R
Manager in Training (MIT) Program
Roofmart
SK · Saskatchewan, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 3 hours ago
R
Manager in Training (MIT) Program
Roofmart
MB · Manitoba, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 4 hours ago
AE
Service Manager
Avenir Energy
Truro, NS
- Full-time
Working in conjunction with other members of the management team, the Service Manager is responsible for overseeing the daily operations of Avenir Energy across the Atlantic Provinces with…

VPI INC.

Team Lead

Richmond Hill, ON, Canada

Up to $61,800 CAD / year · Full-time

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Job details

Pay: Up to $61,800 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years and is based in Mississauga, operating in multiple locations across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

This position is being recruited to fill an existing vacancy.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Role Overview

The Team Lead, Branch provides day-to-day operational leadership and support to branch staff to ensure consistent, high-quality service delivery. Working closely with the Branch Manager, the Team Lead supports staff coaching and development, monitors performance, conducts file audits, provides operational coverage, and helps maintain compliance with organizational and funder requirements. The role also builds community partnerships and collaborates with internal teams to support positive client outcomes and branch targets.

Key Job Functions

Provides day-to-day operational leadership to branch staff, ensuring service delivery and documentation align with organizational procedures, funder requirements, and performance expectations.

Acts as backup for branch roles, including the Branch Manager, Employment Counsellor, and Intake Coordinator, to maintain operational and client service continuity.

Supports staff onboarding, training, coaching, and development in alignment with organizational procedures and Learning and Development guidance.

Reviews variance and performance reports, investigates concerns, and provides timely coaching to address identified gaps.

Conducts regular file reviews and audits to ensure documentation accuracy, compliance, and service quality.

Builds and maintains relationships with community partners, social service agencies, community groups, and other stakeholders.

Represents VPI at community events to promote programs, strengthen partnerships and referrals, while identifying local labour market and partnership opportunities for the Branch.

Collaborates with Employer Services, Community Partnerships, and other internal teams to support coordinated service delivery and meaningful employment outcomes.

Supports the Branch Manager in monitoring branch performance and identifying opportunities to improve service delivery, staff effectiveness, client outcomes, and target achievement.

Performs other duties as assigned by the Branch Manager.

Skills & Abilities

Demonstrated leadership experience, including supporting, coaching, and guiding staff while providing operational coverage as required.

Strong understanding of employment service delivery, client service processes, and branch operations.

Proven ability to review performance data, identify gaps, and support achievement of program, operational, and funder targets.

Strong administrative and organizational skills, including file auditing, documentation review, record accuracy, and compliance monitoring.

Ability to build strong stakeholder relationships while maintaining awareness of local labour market trends, community needs, and partnership opportunities.

Excellent verbal and written communication, active listening, relationship-building, and customer service skills.

Strong coaching and interpersonal skills, with the ability to provide constructive feedback and support staff development.

Sound judgment, critical thinking, problem-solving, and decision-making skills.

Ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.

Ability to work independently, take initiative, and collaborate effectively across departments and service areas.

High degree of professionalism, integrity, accountability, resilience, and attention to detail.

Proficiency with workplace technology and the ability to adapt to evolving systems, processes, and operational requirements.

VPI is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome and encourage applications from all qualified individuals and ensure employment decisions are made without discrimination based on any protected characteristic under applicable laws.

We thank all applicants for their interest; only those selected for an interview will be contacted.

VPI is committed to a barrier-free recruitment process. If contacted for an employment opportunity, please advise us in advance of any accommodation needs.

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More about this job

Responsibilities

The Team Lead provides operational leadership and coaching to branch staff to ensure high-quality service delivery and compliance with funder requirements. They also collaborate with internal teams and community partners to support client outcomes and meet branch performance targets.

Requirements

Candidates must have demonstrated leadership experience in employment services, including staff coaching and operational oversight. Strong administrative, analytical, and interpersonal skills are required to manage performance data and build effective community relationships.

Skills

Operational leadership
Staff coaching
Performance management
File auditing
Compliance monitoring
Community partnership building
Client service
Conflict resolution
Data analysis
Administrative skills
Communication
Problem-solving
Decision-making
Relationship building
Training and development
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

Employment Services
Operational Leadership
Staff Coaching
Performance Reporting
File Auditing
Compliance
Community Partnerships
Stakeholder Management
Client Experience
Documentation
Labour Market Trends
Onboarding
Training
Service Delivery
Branch Operations
Critical Thinking
Problem Solving
Interpersonal Skills
Accountability
Professionalism

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