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Added 8 mins ago
A
Coordonnateur, opérations marketing/Coordinator, Marketing Operations
Apotex
Montreal, QC
- $62,853.93 to $87,995.5 CAD / year
The Marketing Operations Coordinator plays a pivotal role in bringing pharmaceutical marketing strategies to life. As a key member of the Searchlight Pharma marketing team, you'll work…
Added 8 mins ago
FH
Radiological Technologist - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
…addition, we value career advancement and offer professional development and education…
Added 8 mins ago
FH
Registered Nurse, Medicine - Delta Hospital
Fraser Health
Delta, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 8 mins ago
FH
Registered Nurse, Medicine - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 8 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 8 mins ago
Registered Nurse, Renal Services (Specialty Education Required)
Fraser Health
Abbotsford, BC
…delivery, and collaborates and communicates with the Patient Care Coordinator/Team Leader on issues that affect the care/discharge…
Added 8 mins ago
Registered Nurse, Renal Services (Specialty Education Required)
Fraser Health
Abbotsford, BC
…delivery, and collaborates and communicates with the Patient Care Coordinator/Team Leader on issues that affect the care/discharge…
Added 8 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Peace Arch Hospital
Fraser Health
White Rock, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 8 mins ago
CL
Home Share Coordinator
Community Living Society
New Westminster, BC
- Full-time
The Home Share Coordinator is responsible for completing all required administrative duties, including ongoing monitoring visits, reviews, and assessments of the Home Share arrangements…
Added 15 mins ago
AV
Sales and marketing coordinator
AGENCE VIGNETTE INC.
Montréal, QC
- From $35 CAD / hour
- Full-time
- On-site
Evaluate communication strategies and programs
Added 18 mins ago
BC
Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
…operational support required for the delivery of Banff Centre programs and activities. The Head of Lighting supports the aims and objectives of the Performing Arts department by taking…
Added 18 mins ago
PI
Program Coordinator
Polycultural Immigrant & Community Services
Toronto, ON
- Full-time
…very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight…
Added 18 mins ago
CM
Manager, Display & Video
Cossette Media
Toronto, ON
- Full-time
Lead the development of world class programmatic programs and strategies for top tier clients
Added 18 mins ago
CE
Peer Housing Navigator
CMHA Edmonton (Canadian Mental Health Association - Edmonton)
AB · Edmonton, AB
- $23.59 to $32.13 CAD / hour
- Part-time
…effective system of community mental health and suicide prevention programs and services, CMHA Edmonton delivers a broad range of supports, including crisis response, navigation services,…
Added 23 mins ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across…
Added 23 mins ago
PB
Operations Coordinator
Point Blank Creative
Vancouver, BC
- Full-time
Administering the employee milestone, appreciation, and professional development programs
Added 38 mins ago
SH
Project Coordinator - Construction (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Job Number: JR107299
Job Title: Project Coordinator - Construction (CON)
Union:
Union:
Job Category: Professional
Hospital Location: Consilium Place
Job Type:…
Added 49 mins ago
GE
Medical Coordinator (Hybrid/Remote)- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
…emergencies. As part of the Case Management team, the Medical Coordinator is responsible for medical management of medium-risk claims. This includes the prompt review, analysis and…
Added 49 mins ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
Help keep Herschel’s global team connected and equipped to do their best work. As our IT Systems & Support Coordinator, you’ll be a primary technical point of contact for colleagues across…
Added 49 mins ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
…consideration for anticipated growth in student enrolment and new…
Added 49 mins ago
FH
Registered Nurse, Renal Services (Specialty Education Required)
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
- Other
…delivery, and collaborates and communicates with the Patient Care Coordinator/Team Leader on issues that affect the care/discharge…
Added 49 mins ago
FH
Registered Nurse, Renal Services (Specialty Education Required)
Fraser Health Authority
Abbotsford, BC
- $41.42 to $59.52 CAD / hour
- Other
…delivery, and collaborates and communicates with the Patient Care Coordinator/Team Leader on issues that affect the care/discharge…
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Added 49 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.

VPI INC.

Team Lead

Richmond Hill, ON, Canada

Up to $61,800 CAD / year · Full-time

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Job details

Pay: Up to $61,800 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years and is based in Mississauga, operating in multiple locations across Southern Ontario. Our organizational values rest on 4-pillars which are Ethics, Passion, Innovation, and Courage which support the desire and passion to make a positive and sustainable impact for the individuals we serve.

VPI Employment Services embraces and encourages inclusivity and diversity in the workplace. We are committed to providing accessible employment practices and creating a work environment that encourages and supports our team members be their authentic selves.

This position is being recruited to fill an existing vacancy.

We are seeking out individuals who have the passion and drive to make a positive and sustainable impact for the individuals we serve. Providing exceptional client experience; creating an environment where clients feel safe, heard, supported, and see progression with skill development, and life stabilization support, leading to sustainable employment and career development.

Role Overview

The Team Lead, Branch provides day-to-day operational leadership and support to branch staff to ensure consistent, high-quality service delivery. Working closely with the Branch Manager, the Team Lead supports staff coaching and development, monitors performance, conducts file audits, provides operational coverage, and helps maintain compliance with organizational and funder requirements. The role also builds community partnerships and collaborates with internal teams to support positive client outcomes and branch targets.

Key Job Functions

Provides day-to-day operational leadership to branch staff, ensuring service delivery and documentation align with organizational procedures, funder requirements, and performance expectations.

Acts as backup for branch roles, including the Branch Manager, Employment Counsellor, and Intake Coordinator, to maintain operational and client service continuity.

Supports staff onboarding, training, coaching, and development in alignment with organizational procedures and Learning and Development guidance.

Reviews variance and performance reports, investigates concerns, and provides timely coaching to address identified gaps.

Conducts regular file reviews and audits to ensure documentation accuracy, compliance, and service quality.

Builds and maintains relationships with community partners, social service agencies, community groups, and other stakeholders.

Represents VPI at community events to promote programs, strengthen partnerships and referrals, while identifying local labour market and partnership opportunities for the Branch.

Collaborates with Employer Services, Community Partnerships, and other internal teams to support coordinated service delivery and meaningful employment outcomes.

Supports the Branch Manager in monitoring branch performance and identifying opportunities to improve service delivery, staff effectiveness, client outcomes, and target achievement.

Performs other duties as assigned by the Branch Manager.

Skills & Abilities

Demonstrated leadership experience, including supporting, coaching, and guiding staff while providing operational coverage as required.

Strong understanding of employment service delivery, client service processes, and branch operations.

Proven ability to review performance data, identify gaps, and support achievement of program, operational, and funder targets.

Strong administrative and organizational skills, including file auditing, documentation review, record accuracy, and compliance monitoring.

Ability to build strong stakeholder relationships while maintaining awareness of local labour market trends, community needs, and partnership opportunities.

Excellent verbal and written communication, active listening, relationship-building, and customer service skills.

Strong coaching and interpersonal skills, with the ability to provide constructive feedback and support staff development.

Sound judgment, critical thinking, problem-solving, and decision-making skills.

Ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.

Ability to work independently, take initiative, and collaborate effectively across departments and service areas.

High degree of professionalism, integrity, accountability, resilience, and attention to detail.

Proficiency with workplace technology and the ability to adapt to evolving systems, processes, and operational requirements.

VPI is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome and encourage applications from all qualified individuals and ensure employment decisions are made without discrimination based on any protected characteristic under applicable laws.

We thank all applicants for their interest; only those selected for an interview will be contacted.

VPI is committed to a barrier-free recruitment process. If contacted for an employment opportunity, please advise us in advance of any accommodation needs.

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More about this job

Responsibilities

The Team Lead provides operational leadership and coaching to branch staff to ensure high-quality service delivery and compliance with funder requirements. They also collaborate with internal teams and community partners to support client outcomes and meet branch performance targets.

Requirements

Candidates must have demonstrated leadership experience in employment services, including staff coaching and operational oversight. Strong administrative, analytical, and interpersonal skills are required to manage performance data and build effective community relationships.

Skills

Operational leadership
Staff coaching
Performance management
File auditing
Compliance monitoring
Community partnership building
Client service
Conflict resolution
Data analysis
Administrative skills
Communication
Problem-solving
Decision-making
Relationship building
Training and development
Stakeholder management

Visa sponsorship

Not detected in the job text

Keywords

Employment Services
Operational Leadership
Staff Coaching
Performance Reporting
File Auditing
Compliance
Community Partnerships
Stakeholder Management
Client Experience
Documentation
Labour Market Trends
Onboarding
Training
Service Delivery
Branch Operations
Critical Thinking
Problem Solving
Interpersonal Skills
Accountability
Professionalism

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