Operations Coordinator
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
At Vretta, we are transforming the measurement of learning with intuitive and innovative assessment platforms. Our Operations team is looking for an Operations Coordinator to keep key day-to-day processes running smoothly. You will organize project resources, track operational tasks, and coordinate work across departments to support delivery for K-12 school boards and regulatory bodies. If you enjoy creating order out of moving parts and keeping projects running seamlessly on schedule, this role is for you.
Responsibilities
We have dedicated the past 16 years towards the modernization of assessment and learning experiences that have transformed educational practices for ministries of education, academic institutions, examination bodies, and training organizations around the world. Today, our team of over 100 architects, designers, technologists, psychometricians, and project ninjas support our partners transition from legacy e-assessment and learning systems to world-class technology solutions that are efficient, equitable, flexible, and drive student-success. We welcome you to join us on our mission of giving every student the opportunity to succeed in their academic lives and beyond.
Applying
We look forward to hearing from you, but please note that due to the volume of applications that we usually receive for our job positions, only those shortlisted for next steps will be contacted. We are committed to providing reasonable accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
To stay in touch with Vretta and keep up-to-date on all open opportunities, follow us on LinkedIn, Facebook, and Twitter!
Responsibilities
- Ensure the successful execution and operational stability of Vretta’s assessment solutions across the full assessment lifecycle, ensuring all steps are completed accurately and on schedule.
- Execute, monitor, maintain, and update Standard Operating Procedures (SOPs) before, during, and after administration periods to ensure consistency across the operational framework.
- Serve as the primary operational liaison between client stakeholders and internal Vretta teams to support transparent, timely communication and project updates.
- Prioritize and resolve live operational issues, including managing Level 3 technical escalations by gathering requirements and coordinating with internal teams to minimize assessment disruptions.
- Coordinate resource allocation and facilitate cross-team assignments to maintain active operations, SOP compliance, and effective project coverage.
- Track and report key performance indicators (KPIs) and operational performance data to monitor continuous stability and provide actionable insights to the Head of Operations.
- Document and submit detailed incident reports for operational disruptions.
- Relay operational feedback, bug reports, and key insights to product and project teams for iterative improvements.
- Support knowledge transfer and post-allocation training to ensure team members are fully equipped to handle new project assignments.
- Execute operational and client reporting, ensuring all data is accurate, transparent, and delivered on time.
- Maintain a deep understanding of internal products, projects, and operational workflows to act as a central resource and subject matter expert for the team.
- Strong analytical skills and problem-solving ability, with a strong understanding of customer support workflows, operational metrics, and process management.
- Excellent attention to detail, a focus on accuracy, consistency, and accountability, and the ability to understand production challenges.
- Highly motivated, organized, personable and able to work with a team, with proven experience in operations, customer success, or project management roles (ideally in SaaS, EdTech, or a similar client-centric environment).
- Highly proficient in Microsoft Office Suite, Notion, Gitlab, Jira, data analysis, and familiar with MS Project, CRM, ticketing, and reporting systems.
- Ability to exercise good judgment in fast-paced high-pressure work environments, sometimes with competing priorities.
- Flexibility and initiative, together with excellent organizational skills.
- Ability to communicate effectively with all departments, with the ability to influence across teams and manage competing priorities.
- Ability to create, optimize, and enforce SOPs across teams.
- Being bilingual (English and French) is a bonus.
- Genuine enthusiasm for education!
- Work in an environment where every individual's contribution is crucial to the company's culture, products, and clients.
- Work at the cutting edge of education on products that make a meaningful impact on students' lives globally.
- Organic and stable business model offering great stability for employees.
- A globally distributed, diverse team that operates based on trust.
- Competitive benefits package and professional growth.
- Lots of team activities and fun!
We have dedicated the past 16 years towards the modernization of assessment and learning experiences that have transformed educational practices for ministries of education, academic institutions, examination bodies, and training organizations around the world. Today, our team of over 100 architects, designers, technologists, psychometricians, and project ninjas support our partners transition from legacy e-assessment and learning systems to world-class technology solutions that are efficient, equitable, flexible, and drive student-success. We welcome you to join us on our mission of giving every student the opportunity to succeed in their academic lives and beyond.
Applying
We look forward to hearing from you, but please note that due to the volume of applications that we usually receive for our job positions, only those shortlisted for next steps will be contacted. We are committed to providing reasonable accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
To stay in touch with Vretta and keep up-to-date on all open opportunities, follow us on LinkedIn, Facebook, and Twitter!
More about this job
Responsibilities
Coordinate assessment operations across the full lifecycle, maintaining SOPs, allocating resources, and communicating with clients and internal teams. Resolve operational issues and escalations, track performance and incidents, deliver reports, and share feedback to support continuous improvement and team readiness.
Requirements
The role requires experience in operations, customer success, or project management, ideally in SaaS, EdTech, or another client-focused environment, along with strong analytical, organizational, and problem-solving abilities. Candidates should be proficient with Microsoft Office, Notion, GitLab, Jira, and data analysis, and able to communicate across teams, manage competing priorities, and create and enforce SOPs.
Skills
- Operations Coordination
- Project Management
- Customer Support Workflows
- Customer Success
- Process Management
- Analytical Skills
- Problem-Solving
- Standard Operating Procedures
- Incident Management
- Resource Allocation
- KPI Tracking and Reporting
- Data Analysis
- Cross-Functional Communication
- Microsoft Office Suite
- Notion
- Jira
Benefits
- Competitive Benefits Package
- Professional Growth
- Team Activities
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Education
- Management & Leadership
- Customer Service & Support
- Data & Analytics
Keywords
- Assessment Operations
- Education Technology
- SaaS
- K-12
- Assessment Lifecycle
- Standard Operating Procedures
- Client Stakeholders
- Customer Support Workflows
- Level 3 Technical Escalations
- Resource Allocation
- Cross-Functional Coordination
- Key Performance Indicators
- Operational Metrics
- Incident Reports
- Bug Reports
- Knowledge Transfer
- Client Reporting
- Microsoft Office Suite
- Notion
- GitLab
- Jira
- MS Project
- CRM Systems
- Ticketing Systems
- Data Analysis
- Process Management
- Continuous Improvement
- Project Management
- Customer Success
- French