Senior Change Management Consultant

Job Title: Change Management Consultant - Senior

Location: Toronto, Ontario

Work Model: Onsite - 5 days per week

Work Type: 6-months contract (Possible Extension)

Project Overview:

• The client is seeking a Senior Change Management Consultant to support large-scale, enterprise-level change initiatives within a complex government environment. This role will focus on enabling successful adoption of transformational changes across multiple stakeholder groups, including ministry partners, leadership teams, project teams, and end users.
• The consultant will provide strategic advice, coaching, and hands-on change leadership to help organizations build internal capability in change management principles, methodologies, and tools. The role requires designing and executing enterprise change strategies, communication plans, stakeholder engagement plans, training approaches, sponsor roadmaps, readiness assessments, and resistance management activities.
• The successful candidate will work closely with project managers, business analysts, process improvement specialists, change consultants, and executive stakeholders to align change activities with broader enterprise IT and business transformation goals. The consultant will also support governance processes, define performance metrics, assess adoption progress, and help sustain long-term organizational benefits.

Must-Have Skills/Requirements

• Demonstrated experience leading large-scale enterprise-level, multi-stakeholder or multi-ministry change initiatives
• Proven ability to develop and implement change management strategies aligned to enterprise IT or digital transformation goals
• Experience creating and executing multi-year change roadmaps
• Strong experience conducting stakeholder impact assessments and change readiness evaluations
• Proven success in driving adoption and minimizing resistance in complex environments
• Experience developing communication plans and preparing clear, compelling materials such as:
• executive presentations
• decks
• newsletters
• FAQs
• stakeholder communications
• Ability to present complex ideas clearly and persuasively to both technical and non-technical audiences
• Experience conducting workshops, briefings, training sessions, and stakeholder engagement activities
• Strong facilitation, interpersonal, written, and verbal communication skills
• Experience building trust, consensus, and effective partnerships with leaders and stakeholders
• Ability to identify people-side risks, barriers, and resistance points, and develop mitigation plans
• Experience developing and tracking KPIs, adoption metrics, utilization measures, and proficiency indicators
• Experience supporting governance processes, executive approvals, and post-implementation reviews
• Familiarity with Ontario Public Service (OPS) or similar government environments

Nice-to-Have Skills

• Experience supporting enterprise platform onboarding or similar digital transformation programs
• Experience working with project leads to apply structured change methodologies across project lifecycles
• Experience coordinating with communications specialists, training specialists, HR consultants, and other SMEs
• Strong understanding of project management fundamentals and project lifecycle
• Experience embedding and institutionalizing change through:
• knowledge transfer
• performance management
• continuous improvement practices
• Strong analytical, conflict management, decision-making, and active listening skills
• Ability to influence stakeholders at all organizational levels and move teams toward a common goal