Senior Training Specialist

Title: Training Specialist Senior

Location: Toronto, Ontario

Assignment Type: 5 days Onsite

Duration: 11 months contract

MUST HAVES:

1. Hands‑On technical expertise with deep familiarity of Audio Visual and Video Conferencing hardware and platforms

2. Strong writing skills for training/user manual creation with attention to detail

3. Scenario‑based & practical teaching style with real use cases

4. Ability to translate complex technical terms into plain language

Description

• Coordinate and provide leadership for the planning, design, development, delivery, evaluation and support of training programs and materials (including E-learning Module, manuals) for Justice Video Network (JVN) technologies

• Deliver required on-site and virtual training to JVN end-users

• Coordinate and assist with development of graphic user interface designs and user acceptance test cases, and coordinate user acceptance testing

Experience and Skill Set Requirements

• Training Needs Assessment, Analysis and Planning

• Training Design, Development and Evaluation

• Training Delivery and Administration

• Business Analysis and User Acceptance Testing

• Reviewing control system graphic user interface based on business requirements

• E-learning interactive modules

• Knowledge of adult education principles/practices such as learning needs assessment, program design, and development strategies/methods

• Demonstrated experience with software applications including word processing, spreadsheets, presentation software, web-based facilitation tools and practices and eLearning software

• Delivered motivational training to various technology users

• Prepared/delivered reports, training and associated communication products

• Experienced in tailoring training delivery methods based on the needs of various user groups

• Experienced with Adobe Captivate

• Familiar with AODA requirements for both interactive e-learning and written manuals.

• At least 5 years of audio and videoconferencing technology experience

• At least 10 years of adult training experience

Criteria Ratings → MUST TOTAL TO 100

Training, Business Analysis and E-learning modules creation Skills: 30

• In-person training delivery for groups and individuals; remote training for groups and individuals

• Oral and written communication skills, Interpersonal and consultative skills, facilitation skills

• Preparation and review of paper-based and electronic training materials, support materials, and user manuals

Technical Skills: 35

• Videoconferencing technology, both hardware and software proficiency

• Experience and familiarity with audio and video technology, including cameras, displays, microphones, audio amplification, audio and video input and output connectors, touch panel controllers

Communication: 30

• Ability to explain complex concepts in a clear, concise, and engaging manner.

• Strong presentation skills for delivering training sessions to diverse audiences.

• Active listening skills to understand learner needs and respond appropriately.

• Confident speaking style with appropriate tone and pacing.

• Proficiency in creating training materials, guides, and documentation that are easy to understand.

• Ability to write clear and professional emails and reports.

• Skilled in facilitating discussions and encouraging participation.

• Empathy and adaptability to different learning styles and cultural backgrounds.

• Skilled in asking probing questions to assess understanding and encourage critical thinking.

Public Sector Experience: 5

• 5 Years of Experience

Knowledge Transfer

• Training Manuals

• Adobe Captivate source and project files

Managers / Project Managers / Team members

1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.