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VUMI Canada, Inc.

Account Manager

Markham, ON, Canada

$55,000 to $64,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $64,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3–5 years of directly related experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Overview

VUMI Canada, Inc. is a privately owned Canadian company and part of VUMI Group, an international healthcare group with more than 40 years of experience in the healthcare industry. VUMI Canada provides innovative international health insurance and VIP medical services to Canadian individuals, corporations, and third-party administrators seeking expanded healthcare options locally and worldwide.

Summary

VUMI Canada is looking for an experienced Account Manager to join its Sales team. This customer-facing position is responsible for managing relationships with brokers, advisors, insurance companies, MGAs, and clients while supporting client retention, customer satisfaction, revenue growth, and new business opportunities.

The Account Manager will oversee day-to-day account activities, develop account management strategies, coordinate client service requirements, and work closely with internal teams to deliver a high-quality customer experience.

Key Responsibilities

Build and maintain strong business relationships with brokers, advisors, insurance companies, and MGAs in partnership with VUMI Canada sales leadership.
Implement account management strategies designed to support market growth by promoting products to new brokers and strengthening existing broker relationships.
Manage quote requests and RFP processes for the assigned Canadian book of business.
Identify opportunities to improve assigned accounts, account management processes, and overall business operations.
Coordinate the implementation of new sold cases across sales, customer service, enrollment, and fulfillment.
Manage proposals, new business applications, Broker/MGA contracts, premium payment matters, renewals, and monthly sales tracking and reporting.
Take ownership of account issues and coordinate their resolution through completion.
Maintain consistent engagement with assigned accounts through calls, meetings, and other client interactions.
Track account results and progress and share relevant information with senior leadership.
Provide exceptional customer support, technical assistance, and general relationship management.
Triage incoming client requests and engage the appropriate internal resources when required.
Serve as a liaison between customers and operational teams.
Proactively recommend solutions when challenging client situations arise.
Develop action plans to address client concerns and coordinate appropriate resources across the organization.
Understand client goals and support the development of high-quality service plans.
Maintain recurring client engagement to monitor satisfaction with service levels and progress against client goals.
Develop and recommend customized solutions designed to provide additional value to clients.
Perform other duties as assigned.

Qualifications

Bachelor's degree (B.A. or B.S.) from a four-year college or university.
3–5 years of directly related experience.
Insurance licence preferred but not required.
Bilingual proficiency in English and Spanish required; French is considered an asset.
Excellent written and verbal communication and presentation skills.
Proficiency with Microsoft Office products.
Strong analytical, interpretive, organizational, and interpersonal skills.
Ability to work effectively within a team environment.
Strong understanding of claims management and client servicing.
Ability to manage conflict and challenging situations in a fast-paced environment.
Ability to influence and motivate others through persuasive communication.
Solid understanding of industry products and services.

Core Competencies

Client Relationship Management · Account Management · Business Development · Customer Service · Communication · Relationship Building · Analytical Thinking · Problem Solving · Organization · Accountability · Conflict Resolution · Teamwork · Professionalism

If you are passionate about insurance and want to contribute to meaningful healthcare solutions, we invite you to apply today and become part of the VUMI Canada team!

Benefits

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Hybrid schedule

Accessibility

VUMI Canada is committed to providing an inclusive and accessible work environment and complies with the Accessibility for Ontarians with Disabilities Act (AODA). We are dedicated to ensuring equal opportunities for all applicants. If you require accommodation during the recruitment process, please email us at accessibility@epicamericas.com and we will work with you to meet your needs.

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More about this job

Responsibilities

Manage relationships with brokers, advisors, insurers, MGAs, and clients while supporting retention, satisfaction, revenue growth, and new business. Coordinate account activities, proposals, renewals, client service issues, and internal teams, while tracking account performance and recommending solutions.

Requirements

A bachelor's degree and 3–5 years of directly related experience are required; an insurance licence is preferred but not required. Candidates must be proficient in English and Spanish and have strong communication, analytical, organizational, interpersonal, customer service, and conflict-resolution skills.

Skills

Account Management
Business Development
Customer Service
Communication
Relationship Building
Analytical Thinking
Problem Solving
Organization
Accountability
Conflict Resolution
Teamwork
Claims Management
Presentation Skills
Microsoft Office
Bilingual English And Spanish

Benefits

Dental Care
Employee Assistance Program
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
RRSP Match
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Insurance
International Health Insurance
VIP Medical Services
Account Management
Broker Relationships
Business Development
Customer Retention
Customer Satisfaction
Revenue Growth
Quote Requests
Request For Proposal
Proposals
New Business Applications
Broker Contracts
MGA Contracts
Premium Payments
Renewals
Sales Tracking
Sales Reporting
Claims Management
Client Servicing
Customer Support
Technical Assistance
Microsoft Office
English
Spanish
French
Conflict Resolution
Client Engagement

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