Information Technology Help Desk Technician
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Role Overview
- As a Help Desk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
- Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
- End-user hardware and software troubleshooting
- Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
- Monitor and accessory deployment/collection.
- Imaging/Provisioning Laptops/Workstations (not 100% required).
- Face-to-face support experience. Working with end users to solve IT problems.
- Laptop & mobile device deployments.
- Upgrading broken devices or any damaged devices.
- Workstation Sweeps - Resetting monitors on a weekly basis.
- Ensure workstation monitors are functioning along with peripherals.
- Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
- Maintain Storage room assets and counts.
- Interfacing with users to troubleshoot software issues.
- Printer management and preventative maintenance.
- E-waste.
- Wipe all devices before e-wasting.
- Nice To Have Qualifications / Experience:
- A+ Certification: Preferred but not mandatory.
- Inventory Systems: Experience with inventory management systems.
- Ticketing Systems: Familiarity with IT ticketing systems.
More about this job
Responsibilities
Provide face-to-face Tier 1 technical support, troubleshoot end-user hardware and software, triage issues, and escalate when necessary. Deploy and maintain devices and peripherals, manage inventory and storage assets, perform workstation checks and printer maintenance, and prepare devices for e-waste.
Requirements
Candidates should have basic PC, Mac, and phone troubleshooting knowledge and experience supporting end users face-to-face. Familiarity with the listed operating systems and productivity tools is relevant; A+ certification is preferred but not mandatory, while inventory and ticketing system experience are nice to have.
Skills
- PC Troubleshooting
- Mac Troubleshooting
- Mobile Device Troubleshooting
- End-User Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows OS
- Apple OS X
- Chrome OS
- iOS
- Android
- Google Workspace
- Zoom
- Jamf
- IT Asset Inventory
- Printer Maintenance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Tier 1 Support
- Help Desk
- PC Troubleshooting
- Mac Troubleshooting
- Phone Troubleshooting
- Windows OS
- Apple OS X
- Chrome OS
- Chromebooks
- iOS
- Android
- Zoom
- Google Workspace
- Google Meet
- Google Slides
- Keynote
- Jamf
- Laptop Deployment
- Mobile Device Deployment
- Imaging
- Provisioning
- Monitor Deployment
- Peripheral Management
- IT Inventory Management
- Ticketing Systems
- Printer Management
- Preventative Maintenance
- E-Waste
- Device Wiping
- A+ Certification