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VySystems

Product Manager

Canada

Job type: Contract
Posting language: English
Posted: Sep 22, 2026

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Original job description

Context & Need: Our Digital Office Product Manager overseeing Zendesk and customer support tech has unexpectedly stepped away due to a personal matter. This comes during an exceptionally critical period as we execute several global RFPs aimed at transforming our CX stack - including AI/chatbot evaluations and Quality Assurance (Auto-QA) technologies to measure performance across our 1,000+ global customer care agents.

Key Responsibilities:

Act as interim Product Owner for Zendesk and adjacent support technologies.

Maintain close alignment with our VP of Customer Support and business stakeholders.

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More about this job

Responsibilities

Act as the interim Product Owner for Zendesk and related customer support technologies during a critical transformation period. Collaborate closely with the VP of Customer Support and business stakeholders to execute global RFPs and implement AI and Auto-QA solutions.

Requirements

The role requires experience in managing customer support technology stacks and overseeing product initiatives. Candidates should be prepared to handle global-scale projects and vendor evaluations for CX transformation.

Skills

Product Management
Zendesk
Customer Support Technology
AI
Chatbot Evaluation
Quality Assurance
Auto-QA
Stakeholder Management
Product Ownership
CX Strategy

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
Zendesk
Customer Support
CX Stack
AI
Chatbot
Quality Assurance
Auto-QA
Product Owner
RFP
Accounting
Financial Services
Digital Office
Stakeholder Management
Technology Transformation

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