Closed listing
Product Manager
- Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Context & Need: Our Digital Office Product Manager overseeing Zendesk and customer support tech has unexpectedly stepped away due to a personal matter. This comes during an exceptionally critical period as we execute several global RFPs aimed at transforming our CX stack - including AI/chatbot evaluations and Quality Assurance (Auto-QA) technologies to measure performance across our 1,000+ global customer care agents.
Key Responsibilities:
Act as interim Product Owner for Zendesk and adjacent support technologies.
Maintain close alignment with our VP of Customer Support and business stakeholders.
More about this job
Responsibilities
Act as the interim Product Owner for Zendesk and related customer support technologies during a critical transformation period. Collaborate closely with the VP of Customer Support and business stakeholders to execute global RFPs and implement AI and Auto-QA solutions.
Requirements
The role requires experience in managing customer support technology stacks and overseeing product initiatives. Candidates should be prepared to handle global-scale projects and vendor evaluations for CX transformation.
Skills
- Product Management
- Zendesk
- Customer Support Technology
- AI
- Chatbot Evaluation
- Quality Assurance
- Auto-QA
- Stakeholder Management
- Product Ownership
- CX Strategy
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Management & Leadership
- Finance & Accounting
Keywords
- Product Manager
- Zendesk
- Customer Support
- CX Stack
- AI
- Chatbot
- Quality Assurance
- Auto-QA
- Product Owner
- RFP
- Accounting
- Financial Services
- Digital Office
- Stakeholder Management
- Technology Transformation