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VySystems

Solutions Architect

  • Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Full-time
Closing date
Experience
8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Qualifications & Skills :

  • 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
  • Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
  • Strong expertise in:
  • Exstream Design Manager
  • Communications Builder / Orchestration / Control Center
  • Runtime Engine
  • Interactive Communications
  • Document Composition & Correspondence Management
  • Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
  • Strong understanding of AMS support models, incident management, and production support processes.
  • Experience with Cloud Native architectures and deployments.
  • Excellent stakeholder management and customer-facing communication skills.
  • Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.
About employer
More about this job

Responsibilities

Lead technical discussions with business and IT teams and provide solutions architecture expertise for Customer Communications Management solutions. Support OpenText Exstream upgrades, legacy platform migrations, modernization initiatives, and production support processes.

Requirements

Requires 8–15+ years of overall Customer Communications Management experience and at least 5 years of hands-on OpenText Exstream experience, with version 16 or higher preferred. Candidates should have expertise in Exstream components, cloud-native deployments, AMS and production support, and strong customer-facing communication skills.

Skills

  • OpenText Exstream
  • Exstream Design Manager
  • Communications Builder
  • Orchestration
  • Control Center
  • Runtime Engine
  • Interactive Communications
  • Document Composition
  • Correspondence Management
  • Platform Upgrades
  • Legacy Platform Migrations
  • Cloud-Native Architectures
  • AMS Support
  • Incident Management
  • Stakeholder Management

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Management & Leadership
  • Customer Service & Support

Keywords

  • OpenText Exstream
  • Exstream Design Manager
  • Communications Builder
  • Orchestration
  • Control Center
  • Runtime Engine
  • Interactive Communications
  • Document Composition
  • Correspondence Management
  • Platform Upgrades
  • Legacy CCM Migrations
  • Modernization
  • AMS Support Models
  • Incident Management
  • Production Support
  • Cloud-Native Architecture
  • Cloud Deployments
  • Stakeholder Management
  • Customer-Facing Communication
  • Technical Discussions
  • Business Teams
  • IT Teams

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