Closed listing
Specialist
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Qualifications & Skills :
- 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
- Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
- Strong expertise in:
- Exstream Design Manager
- Communications Builder / Orchestration / Control Center
- Runtime Engine
- Interactive Communications
- Document Composition & Correspondence Management
- Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
- Strong understanding of AMS support models, incident management, and production support processes.
- Experience with Cloud Native architectures and deployments.
- Excellent stakeholder management and customer-facing communication skills.
- Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.
More about this job
Responsibilities
Lead technical work involving OpenText Exstream solutions, including platform upgrades, migrations from legacy customer communications management platforms, and modernization initiatives. Support production operations and engage with business and IT stakeholders in an onsite environment.
Requirements
Requires 8–15+ years of overall experience in customer communications management and at least 5 years of hands-on OpenText Exstream experience, preferably version 16 or higher. Candidates should have expertise across Exstream tools and capabilities, experience with cloud-native deployments and support processes, and strong customer-facing communication skills.
Skills
- OpenText Exstream
- Exstream Design Manager
- Communications Builder
- Orchestration
- Control Center
- Runtime Engine
- Interactive Communications
- Document Composition
- Correspondence Management
- Platform Upgrades
- Legacy Platform Migrations
- Modernization
- AMS Support
- Incident Management
- Cloud-Native Architectures
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Consulting
Keywords
- CCM
- OpenText Exstream
- Exstream Version 16
- Exstream Design Manager
- Communications Builder
- Orchestration
- Control Center
- Runtime Engine
- Interactive Communications
- Document Composition
- Correspondence Management
- Platform Upgrades
- Legacy Platform Migrations
- Modernization
- AMS Support Models
- Incident Management
- Production Support
- Cloud-Native Architectures
- Cloud Deployments
- Stakeholder Management
- Customer-Facing Communication
- Technical Discussions