Account Manager
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Key Responsibilities
- Manage apparel and promotional product inquiries from initial contact through product selection, quoting, order placement, and follow-up.
- Recommend garments, promotional products, and decoration methods suited to each customer's budget, intended use, quantities, and deadlines.
- Obtain and verify supplier pricing, inventory availability, minimum quantities, production timelines, and shipping costs.
- Prepare accurate, itemized quotes in Microsoft Excel, accounting for products, decoration, setup charges, and shipping.
- Respond to new quote requests within 60 minutes during business hours, providing a quote where possible or a clear next step and expected turnaround when additional information is required.
- Manage a high volume of email correspondence while maintaining accurate records and following through on outstanding quotes and orders.
- Confirm artwork requirements, decoration locations, sizing, colours, quantities, and customer approvals before releasing orders.
- Coordinate with vendors and internal production staff to ensure order specifications and deadlines are clearly communicated.
- Develop customer relationships, follow up on sales opportunities, and grow repeat business.
- At least three years of direct sales experience in custom decorated apparel, including preparing quotes and managing customer orders.
- Practical knowledge of screen printing, embroidery, DTF (direct-to-film), and other apparel decoration methods, including suitability for different fabrics, artwork, quantities, and budgets.
- Experience sourcing apparel and promotional products through industry suppliers and interpreting supplier pricing.
- Proficiency in Microsoft Excel, including working with formulas and pricing spreadsheets to prepare customer quotes.
- Demonstrated ability to manage multiple active quotes and orders in a busy, deadline-driven environment.
- Strong written and verbal communication, attention to detail, and consistent follow-through.
- Ability to work independently and reliably in our Calgary office.
More about this job
Responsibilities
Manage customer inquiries, product recommendations, supplier research, quotes, and orders for custom apparel and promotional products from initial contact through follow-up. Coordinate artwork approvals, vendors, and internal production staff while developing customer relationships and repeat business.
Requirements
Requires at least three years of direct sales experience in custom decorated apparel, including quoting and managing customer orders, plus practical knowledge of apparel decoration methods and industry suppliers. Candidates must be proficient in Excel, able to manage multiple deadlines, communicate effectively, and work reliably in the Calgary office.
Skills
- Direct Sales
- Apparel Sales
- Promotional Product Sales
- Quoting
- Microsoft Excel
- Supplier Sourcing
- Screen Printing
- Embroidery
- Direct-to-Film Printing
- Order Management
- Vendor Coordination
- Written Communication
- Verbal Communication
- Attention to Detail
- Follow-Through
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Management & Leadership
- Retail
- Manufacturing
Keywords
- Custom Decorated Apparel
- Promotional Products
- Screen Printing
- Embroidery
- Direct-to-Film Printing
- Apparel Decoration
- Microsoft Excel
- Pricing Spreadsheets
- Supplier Pricing
- Inventory Availability
- Minimum Quantities
- Production Timelines
- Shipping Costs
- Customer Quotes
- Artwork Requirements
- Order Placement
- Customer Approvals
- Vendor Coordination
- Production Coordination
- Repeat Business