Epic ECSA Analyst
- Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
The candidate will collaborate with clinical stakeholders, application teams, technical teams, and healthcare operations to ensure reliable application performance and effective support of clinical and administrative workflows.
Key Responsibilities
- Analyze business and clinical requirements and translate them into Epic application workflows and configuration.
- Configure and maintain assigned Epic applications in accordance with organizational requirements and established standards.
- Provide production support, investigate application incidents, and resolve workflow and configuration issues.
- Participate in Epic implementations, upgrades, enhancements, testing, and system maintenance.
- Perform application testing, regression testing, and user acceptance testing (UAT).
- Work with clinical users, operational teams, and technical teams to identify and implement system improvements.
- Document application configurations, workflows, issues, and resolutions.
- Support application change management, release management, and incident management processes.
- Assist with user training, workflow documentation, and application adoption.
- Follow healthcare IT security, privacy, and compliance requirements.
- Relevant experience supporting Epic EHR applications.
- Knowledge of Epic application configuration, workflows, and production support.
- Experience in requirements gathering, troubleshooting, testing, and documentation.
- Ability to analyze complex issues and coordinate resolutions across technical and functional teams.
- Strong communication and stakeholder management skills.
- Experience working in a hospital or healthcare IT environment.
More about this job
Responsibilities
Analyze clinical and business requirements, configure and maintain Epic applications, and provide production support by investigating incidents and resolving workflow issues. Participate in implementations, upgrades, testing, system improvements, documentation, change and release processes, user training, and compliance activities.
Requirements
Relevant experience supporting Epic EHR applications, including configuration, workflow knowledge, production support, requirements gathering, troubleshooting, testing, and documentation, is required. Candidates should be able to analyze complex issues, coordinate across technical and functional teams, communicate effectively with stakeholders, and have experience in a hospital or healthcare IT environment.
Skills
- Epic EHR Configuration
- Workflow Analysis
- Production Support
- Troubleshooting
- Requirements Gathering
- Application Testing
- Regression Testing
- User Acceptance Testing
- Implementation Support
- Change Management
- Release Management
- Incident Management
- Documentation
- Stakeholder Management
- User Training
- Healthcare IT Compliance
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Technology
- Customer Service & Support
Keywords
- Epic EHR
- Clinical Workflows
- Administrative Workflows
- Requirements Gathering
- Production Support
- Troubleshooting
- Application Testing
- Regression Testing
- User Acceptance Testing
- Epic Implementations
- Upgrades
- System Maintenance
- Change Management
- Release Management
- Incident Management
- Workflow Documentation
- User Training
- Healthcare IT
- Clinical Stakeholders
- Healthcare Operations
- Security
- Privacy
- Compliance