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Added 10 mins ago
ES
Junior Security Analyst
eHealth Saskatchewan
Saskatoon, SK
- Full-time
As a Junior Security Analyst – Governance, Risk & Compliance (GRC), you’ll help protect the information and digital services that Saskatchewan’s health system relies on. You’ll assess…
Added 11 mins ago
CE
Policy Analyst
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
…applications that accurately reflect each candidate's skills, experience, and qualifications. Applicants are responsible for ensuring all information submitted is truthful and represents…
Added 11 mins ago
S
Business Analyst III
Seaspan
North Vancouver, BC
- Full-time
The Business Analyst III leads the analysis, design, optimization, and governance of business processes and technology solutions across complex initiatives within Seaspan Shipyards. This…
Added 25 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 25 mins ago
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IT Investment Planning & Financial Strategy Manager
Government of Manitoba
Winnipeg, MB
- Full-time
Degree in Business, Finance, Economics, Information Technology, or a related field. An equivalent combination of education and experience may be considered.
Added 25 mins ago
AI
Business System Analyst - D365
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Manager, Financial ERP, the D365 Business System Analyst is responsible to identify and drive the successful delivery of enhancement opportunities in the Microsoft Dynamics…
Added 25 mins ago
PH
Senior Financial Analyst - Paramed
ParaMed Home Health Care
Markham, ON
- Full-time
Reporting to FP&A Director, the Senior Financial Analyst will be responsible for processing and analyzing of financial data, driving financial performance and supporting budgeting and…
Added 26 mins ago
C
Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
Lead business-critical technology delivery at the heart of Citi's Markets Treasury business as a Lead Business Analyst, where you will own the end-to-end lifecycle of Money Market global…
Added 26 mins ago
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Senior Financial Analyst - Reporting and Database Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Group Benefits Financial Reporting, Planning and Analysis team is looking for a tech savvy Senior Financial Analyst to take ownership of our Advisor Rewards bonus database and reporting…
Added 26 mins ago
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Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Bachelor's degree in Business Administration or related field (or equivalent experience)
Added 54 mins ago
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Analyste d'affaires
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a Business Analyst to contribute to multiple digital transformation projects. In this role, you will work closely with stakeholders and technology teams to…
Added 54 mins ago
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Business Analyst
SE Health
Markham, ON
- Full-time
The Business Analyst, Enterprise Value Delivery supports the successful delivery of enterprise transformation initiatives by translating business needs into clear, structured requirements…
Added 54 mins ago
SH
Senior Business Analyst
SE Health
Markham, ON
- Full-time
The Senior Business Analyst leads complex analysis work across enterprise initiatives with multiple business areas, systems, and delivery dependencies. The role operates with a high degree…
Added 54 mins ago
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Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
Pratt & Whitney
Longueuil, QC
- Full-time
5 à 15 ans d'expérience dans l'ingénierie des systèmes de contrôle, en fonction de la position.
Added 54 mins ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Experience with University core business systems (i.e. AdAstra, Destiny One, D2L or Blackboard) is a strong asset
Added 54 mins ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Data Systems, the Senior Systems Development Analyst is responsible for supporting the development, maintenance and error-free operation of VP Development and…
Added 54 mins ago
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Sr. Business Analyst - ERP Transformation
Alquemy Search & Consulting
AB · Greater Edmonton Metropolitan Area
- Full-time
10+ years of professional IT experience, including at least 5 years as a Business Analyst.
Added 54 mins ago
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Functional Analyst
Brunel
Calgary, AB
- $80 to $90 CAD / hour
- Contract
We are seeking an experienced Functional Analyst, Enterprise Asset Management (EAM) to support and enhance critical asset management capabilities within a large-scale Midstream operation.…
Added 55 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
The Financial Reporting team within the VP Finance & Services is currently seeking a Full-time Temporary Relief Analyst, Financial Reporting for approximately 1 year.
Added 55 mins ago
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Business Systems Analyst
UST
Toronto, ON
- Full-time
Proven experience as a Business Systems Analyst, business analyst, or similar role on technology delivery projects.
Added 55 mins ago
Business Analyst - Business Systems & Project Delivery
Surepoint Group
Edmonton, AB
5+ years’ experience as an IT business analyst, systems analyst, or in a related project delivery role
Added 1 hour ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
3 à 5 ans d'expérience en analyse de données dans un environnement de chaîne d'approvisionnement.
Added 1 hour ago
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Systems Analyst - Senior (Peoplesoft HCM exp)
Bevertec
Toronto, ON
- Contract
Knowledge of the business systems technology with emphasis on PeopleSoft HCM , knowledge of the theory and principles of system design to lead the analysis and definition of clients`…
Added 1 hour ago
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Analyst - AI & Data Transformation
Deloitte
Toronto, ON
- Full-time
As an Analyst on the AI and Data team, you'll collaborate with cross-functional experts to solve complex client problems at the intersection of business and AI. Your day could include:
Added 1 hour ago
DG
Business Finance Analyst (Signature Dining)
Dexterra Group
Mississauga, ON
- Full-time
We're looking for a Business Finance Analyst, to partner with our Food Service & Hospitality Operations to analyze performance, uncover cost and revenue drivers, and provide the financial…

W3Global

Production Support Analyst (Akamai / Web Platforms)

Toronto, ON, Canada

$50 to $60 CAD / hour · Contract

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Job details

Pay: $50 to $60 CAD / hour
Job type: Contract
Apply by: Nov 26, 2026
Experience: 5+ years of Production/Application Support experience in enterprise environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Hybrid DownTown Toronto.

Job Title: Production Support Analyst (Akamai / Web Platforms)

Role Summary

We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.

Key Responsibilities

Monitor and support production environments, ensuring adherence to SLAs and operational excellence.
Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
Perform incident, problem, and change management activities in alignment with ITIL processes.
Manage and maintain Akamai delivery configurations, NetStorage, caching, routing, performance optimization, and security solutions.
Coordinate with Development, DevOps, CloudOps, infrastructure teams, and vendors to drive issue resolution and root cause analysis.
Administer domains, DNS records, URL redirects, SSL certificates, and user access management.
Monitor system performance, analyze trends, perform root cause analysis, and recommend improvements.
Support web platforms, cloud environments, and content delivery infrastructure across AWS, Azure, and related technologies.
Create and maintain operational documentation, runbooks, knowledge articles, and user guides.
Participate in on-call rotations and major incident response activities.
Deliver knowledge transfer and cross-training sessions to support team members.

Required Skills & Experience

5+ years of Production/Application Support experience in enterprise environments.
Strong hands-on experience with Akamai CDN, NetStorage, and Akamai delivery/security configurations.
Experience supporting AWS, Azure, NGINX, Apache, and modern web application environments.
Strong expertise in DNS management, SSL certificates, URL routing, and website delivery architecture.
Experience with Jira and Confluence administration and support.
Knowledge of Akamai security solutions including WAF, Kona Site Defender, Site Shield, Bot Manager, and Prolexic.
Familiarity with ITIL processes including Incident, Problem, and Change Management.
Experience managing production incidents, vendor escalations, and root cause reporting.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.

Preferred Qualifications

Previous experience supporting Akamai platforms or working as a Webmaster.
Experience with web hosting platforms such as Heroku or other PaaS solutions.
Knowledge of streaming platforms, media delivery, and content distribution.
Experience supporting mobile applications (iOS and Android).

Key Technologies

Akamai CDN, NetStorage, WAF, Site Shield, Kona Site Defender, Prolexic, AWS, Azure, NGINX, Apache, DNS, SSL, Jira, Confluence, AngularJS, Cloud Platforms, Incident Management, ITIL.

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More about this job

Responsibilities

Monitor, troubleshoot, and support production web platforms and cloud environments, maintaining availability, performance, security, and SLA compliance. Manage Akamai delivery and security configurations, DNS and SSL, incident and change processes, vendor coordination, operational documentation, and on-call response.

Requirements

Requires 5+ years of enterprise production or application support experience, hands-on Akamai CDN and NetStorage expertise, and experience with AWS, Azure, web servers, DNS, SSL, and web delivery. Candidates should also have ITIL incident, problem, and change management knowledge, Jira and Confluence experience, strong troubleshooting and communication skills, and experience with production incidents and root cause reporting.

Skills

Akamai CDN
NetStorage
AWS
Azure
NGINX
Apache
DNS Management
SSL Certificates
URL Routing
Web Application Support
Incident Management
ITIL
Jira
Confluence
Root Cause Analysis
Akamai Security Solutions

Visa sponsorship

Not detected in the job text

Keywords

Akamai CDN
NetStorage
Akamai Delivery Configurations
Web Application Firewall
Kona Site Defender
Site Shield
Bot Manager
Prolexic
AWS
Azure
NGINX
Apache
DNS
SSL Certificates
URL Redirects
Jira
Confluence
AngularJS
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Platforms
Content Delivery Infrastructure
Web Hosting
Heroku
Streaming Platforms
Media Delivery
Mobile Applications

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