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National ACS Manager
Linde
Montréal-Est, QC
- Full-time
Reporting to the Area Manager, the National ACS Manager supports the control systems and automation team with maintaining and upgrading the plant control computers. It is also to provide…
Added 3 mins ago
LE
Builder Project Sales Manager - Home Appliance / Single Family Builder
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
…for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic…
Added 3 mins ago
GT
MS SQL Database Administrator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $75 CAD / hour
- Contract
Complying with standards for change control and overall database security policies
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AT
Senior Account Manager
AOT Technologies
Canada
- Full-time
Confidence with contracts, statements of work, SLAs and change management.
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Schedule Manager
GagaMuller
Merritt, BC
- Full-time
GagaMuller is a Project Management Consultancy with specific divisions focused on providing Project Management, Cost Management, and Digital services to owner organisation within the…
Added 3 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)
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LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Campbell River, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Abbotsford, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
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LH
Job Title Janitor/ Maintenance
Lookout Housing + Health Society
Duncan, BC
- Internship
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
LH
Job Title Harm Reduction Outreach
Lookout Housing + Health Society
Langley (District), BC · Langley, BC
- Part-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
WC
Senior Manager, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus…
Added 3 mins ago
LH
Job Title Shelter Resource Worker
Lookout Housing + Health Society
Vancouver, BC
- Part-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
CM
Project Manager, Low Carbon Fleet Program
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
The Project Manager, Low Carbon Fleet Programs advances sustainable and strategic studies and initiatives that support the long-term Zero Emission Playbook, including depot transitions,…
Added 3 mins ago
LH
Job Title Tenant Support Worker
Lookout Housing + Health Society
Vancouver, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Full-time
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 3 mins ago
WO
Education Assistant, Mac - CARE Program
William Osler Health System
Brampton, ON
- Full-time
Reporting to the Manager, Medical Education, the Education Assistant will support the medical education activities at the Osler clinical education campus. The incumbent works…
Added 3 mins ago
OP
Fire Alarm Project Manager
Onyx-Fire Protection Services Inc.
Mississauga, ON
- Full-time
Strong financial management skills, including budgeting, cost tracking, forecasting, change orders, and progress billing.
Added 3 mins ago
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Schedule Manager
GagaMuller
Kamloops, BC
- Full-time
GagaMuller is a Project Management Consultancy with specific divisions focused on providing Project Management, Cost Management, and Digital services to owner organisation within the…
Added 3 mins ago
K
Section Manager, Software Design Engineering
Kinectrics
Toronto, ON
- Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 3 mins ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Prepare capital equipment lists for the Senior Manager’s or Director’s approval.
Added 3 mins ago
SH
Estimator, Sterling Homes Edmonton
Sterling Homes Edmonton
AB · Edmonton, AB
- Full-time
Reporting to the Estimating Manager, as the Estimator you will analyze costs and prepare estimates to facilitate the construction of new homes. You also provide knowledge of costs and…
Added 3 mins ago
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Senior Project Manager
Affinity
Halifax, NS · Greater Halifax Metropolitan Area
- Contract
On behalf of our public-sector client, we are seeking a Senior Project Manager. The successful candidate will provide project management services to support the development and delivery of…
Added 3 mins ago
D&
Organizational Development Specialist, Change & Enablement
Day & Ross
Hartland, NB
- Full-time
Reporting to the Manager, Organizational Development, and working closely with HR, business leaders, and project teams, the Specialist leads change impact assessments, crafts clear change…
Added 3 mins ago
Retail Sales Representative - Vaughan
Encore
Vaughan, ON
Partner with your Manager to set territory goals and crush targets by:

W3Global

Production Support Analyst (Akamai / Web Platforms)

Toronto, ON, Canada

$50 to $60 CAD / hour · Contract

Apply About employer

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Job details

Pay: $50 to $60 CAD / hour
Job type: Contract
Apply by: Nov 26, 2026
Experience: 5+ years of Production/Application Support experience in enterprise environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Hybrid DownTown Toronto.

Job Title: Production Support Analyst (Akamai / Web Platforms)

Role Summary

We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.

Key Responsibilities

Monitor and support production environments, ensuring adherence to SLAs and operational excellence.
Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
Perform incident, problem, and change management activities in alignment with ITIL processes.
Manage and maintain Akamai delivery configurations, NetStorage, caching, routing, performance optimization, and security solutions.
Coordinate with Development, DevOps, CloudOps, infrastructure teams, and vendors to drive issue resolution and root cause analysis.
Administer domains, DNS records, URL redirects, SSL certificates, and user access management.
Monitor system performance, analyze trends, perform root cause analysis, and recommend improvements.
Support web platforms, cloud environments, and content delivery infrastructure across AWS, Azure, and related technologies.
Create and maintain operational documentation, runbooks, knowledge articles, and user guides.
Participate in on-call rotations and major incident response activities.
Deliver knowledge transfer and cross-training sessions to support team members.

Required Skills & Experience

5+ years of Production/Application Support experience in enterprise environments.
Strong hands-on experience with Akamai CDN, NetStorage, and Akamai delivery/security configurations.
Experience supporting AWS, Azure, NGINX, Apache, and modern web application environments.
Strong expertise in DNS management, SSL certificates, URL routing, and website delivery architecture.
Experience with Jira and Confluence administration and support.
Knowledge of Akamai security solutions including WAF, Kona Site Defender, Site Shield, Bot Manager, and Prolexic.
Familiarity with ITIL processes including Incident, Problem, and Change Management.
Experience managing production incidents, vendor escalations, and root cause reporting.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.

Preferred Qualifications

Previous experience supporting Akamai platforms or working as a Webmaster.
Experience with web hosting platforms such as Heroku or other PaaS solutions.
Knowledge of streaming platforms, media delivery, and content distribution.
Experience supporting mobile applications (iOS and Android).

Key Technologies

Akamai CDN, NetStorage, WAF, Site Shield, Kona Site Defender, Prolexic, AWS, Azure, NGINX, Apache, DNS, SSL, Jira, Confluence, AngularJS, Cloud Platforms, Incident Management, ITIL.

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More about this job

Responsibilities

Monitor, troubleshoot, and support production web platforms and cloud environments, maintaining availability, performance, security, and SLA compliance. Manage Akamai delivery and security configurations, DNS and SSL, incident and change processes, vendor coordination, operational documentation, and on-call response.

Requirements

Requires 5+ years of enterprise production or application support experience, hands-on Akamai CDN and NetStorage expertise, and experience with AWS, Azure, web servers, DNS, SSL, and web delivery. Candidates should also have ITIL incident, problem, and change management knowledge, Jira and Confluence experience, strong troubleshooting and communication skills, and experience with production incidents and root cause reporting.

Skills

Akamai CDN
NetStorage
AWS
Azure
NGINX
Apache
DNS Management
SSL Certificates
URL Routing
Web Application Support
Incident Management
ITIL
Jira
Confluence
Root Cause Analysis
Akamai Security Solutions

Visa sponsorship

Not detected in the job text

Keywords

Akamai CDN
NetStorage
Akamai Delivery Configurations
Web Application Firewall
Kona Site Defender
Site Shield
Bot Manager
Prolexic
AWS
Azure
NGINX
Apache
DNS
SSL Certificates
URL Redirects
Jira
Confluence
AngularJS
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Platforms
Content Delivery Infrastructure
Web Hosting
Heroku
Streaming Platforms
Media Delivery
Mobile Applications

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