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Added 6 mins ago
FC
Senior DevSecOps Engineer
Fintel Connect
Vancouver, BC
- Full-time
Added 36 mins ago
A
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
High digital savviness and comfort with a range of software, including MS Office Suite, SQL/Oracle database, Power BI, Smartsheet, Azure DevOPS, Google Analytics, MIRO, and Figma
Added 36 mins ago
ES
Salesforce Consultant - FSC Cloud
Enterprise Solutions Inc.
Toronto, ON
- Contract
Job Title - Senior Salesforce Developer - Financial Services Cloud (FSC) & Enterprise Integrations
Added 36 mins ago
H
Bilingual Senior QA Analyst – Finance & Enterprise Performance Management (EPM)
Hays
Montreal, QC
- Contract
Familiarity with defect/test management tools such as Azure DevOps, Jira, or similar platforms.
Added 36 mins ago
RD
Cloud Engineer (Azure & IaC)
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
CI/CD Pipeline Management: Build, optimize, and support automated deployment pipelines in Azure DevOps for continuous application releases and infrastructure updates [1, 2].
Added 36 mins ago
T
Frontend React DEVELOPER || Canada
TestingXperts
Toronto, ON
- Contract
Experience profiling and optimizing frontend performance using browser developer tools.
Added 36 mins ago
S
Firmware Engineer
Solidigm
Vancouver, BC
- $116,480 to $174,800 CAD / year
- Full-time
DevOps process strategies, tools and execution, from code check-in through Continuous Inte
Added 51 mins ago
AI
RPA UiPath Developer..
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are seeking an experienced Senior RPA Developer with IT experience, including extensive hands-on expertise in Robotic Process Automation (RPA) using UiPath. The ideal candidate will be…
Added 51 mins ago
SS
Java Developer
Staffmax Staffing & Recruiting
Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
We are looking for an experienced Java Developer to design, develop, and maintain scalable, high-performance microservices and REST APIs. The ideal candidate will have strong hands-on…
Added 51 mins ago
AI
SENIOR JAVA DEVELOPER – SPRING BOOT, MICROSERVICES, KAFKA & MONGODB
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Collaborate with Business Analysts, Architects, QA, and DevOps teams.
Added 51 mins ago
AI
SENIOR JAVA DEVELOPER – SPRING BOOT, MICROSERVICES & REST APIs
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Participate in CI/CD implementation and DevOps-driven development practices.
Added 1 hour ago
OH
Senior Product Manager
Ontario Health
Toronto, ON
- Full-time
Working closely with Software Development, Quality Assurance, DevOps, Experience Design, and cross-functional teams, the Senior Product Manager leads products through the agile software…
Added 1 hour ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Added 1 hour ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Added 1 hour ago
C
DevOps Consultant, Application Development
CIBC
Toronto, ON
- Full-time
…contributing to CIBC’s digital transformation journey. As a DevOps Consultant you will be joining CIBC’s ASG (Alternate Solutions Group), Capital Markets Technology to provide guidance and…
Added 1 hour ago
M
Platform Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We’re looking for a Platform Engineer who enjoys solving complex infrastructure challenges, improving developer experiences, and building secure, automated cloud environments. You’ll work…
Added 1 hour ago
SD
Senior Project Manager
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
Added 1 hour ago
SD
Senior Java Developer
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
We are seeking a Senior Java Developer - Full Stack to
Added 1 hour ago
SD
Senior DevOps Engineer
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
The Senior DevOps / Cloud Engineer leads the automation,
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a Senior DevOps Engineer to design, implement, and manage scalable CI/CD pipelines, cloud infrastructure, automation frameworks, and release processes. The ideal…
Added 1 hour ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Other
CI/CD & DevOps: Strong hands-on experience integrating automated suites into CI/CD pipelines with Git, Bitbucket, Jenkins/Tekton/Harness, and containerization tools (Docker, Kubernetes).
Added 1 hour ago
D
Software Engineer in Test
Dexian
Mississauga, ON
- Contract
CI/CD & DevOps: Strong hands-on experience integrating automated suites into CI/CD pipelines with Git, Bitbucket, Jenkins/Tekton/Harness, and containerization tools (Docker, Kubernetes).
Added 1 hour ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The role combines senior software engineering, DevOps, SRE, test automation, application security, and legacy modernization. Approximately 70% of the work involves hands-on coding and…
Added 1 hour ago
BC
Manager, Project & Portfolio Management
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
Added 1 hour ago
Technical Consultant I
Zafin
Toronto, ON
Collaborate with business analysts, QA engineers, developers, DevOps teams, architects, and project managers to support successful implementation delivery.

W3Global

Production Support Analyst (Akamai / Web Platforms)

Toronto, ON, Canada

$50 to $60 CAD / hour · Contract

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Job details

Pay: $50 to $60 CAD / hour
Job type: Contract
Apply by: Nov 26, 2026
Experience: 5+ years of Production/Application Support experience in enterprise environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Hybrid DownTown Toronto.

Job Title: Production Support Analyst (Akamai / Web Platforms)

Role Summary

We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.

Key Responsibilities

Monitor and support production environments, ensuring adherence to SLAs and operational excellence.
Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
Perform incident, problem, and change management activities in alignment with ITIL processes.
Manage and maintain Akamai delivery configurations, NetStorage, caching, routing, performance optimization, and security solutions.
Coordinate with Development, DevOps, CloudOps, infrastructure teams, and vendors to drive issue resolution and root cause analysis.
Administer domains, DNS records, URL redirects, SSL certificates, and user access management.
Monitor system performance, analyze trends, perform root cause analysis, and recommend improvements.
Support web platforms, cloud environments, and content delivery infrastructure across AWS, Azure, and related technologies.
Create and maintain operational documentation, runbooks, knowledge articles, and user guides.
Participate in on-call rotations and major incident response activities.
Deliver knowledge transfer and cross-training sessions to support team members.

Required Skills & Experience

5+ years of Production/Application Support experience in enterprise environments.
Strong hands-on experience with Akamai CDN, NetStorage, and Akamai delivery/security configurations.
Experience supporting AWS, Azure, NGINX, Apache, and modern web application environments.
Strong expertise in DNS management, SSL certificates, URL routing, and website delivery architecture.
Experience with Jira and Confluence administration and support.
Knowledge of Akamai security solutions including WAF, Kona Site Defender, Site Shield, Bot Manager, and Prolexic.
Familiarity with ITIL processes including Incident, Problem, and Change Management.
Experience managing production incidents, vendor escalations, and root cause reporting.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.

Preferred Qualifications

Previous experience supporting Akamai platforms or working as a Webmaster.
Experience with web hosting platforms such as Heroku or other PaaS solutions.
Knowledge of streaming platforms, media delivery, and content distribution.
Experience supporting mobile applications (iOS and Android).

Key Technologies

Akamai CDN, NetStorage, WAF, Site Shield, Kona Site Defender, Prolexic, AWS, Azure, NGINX, Apache, DNS, SSL, Jira, Confluence, AngularJS, Cloud Platforms, Incident Management, ITIL.

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More about this job

Responsibilities

Monitor, troubleshoot, and support production web platforms and cloud environments, maintaining availability, performance, security, and SLA compliance. Manage Akamai delivery and security configurations, DNS and SSL, incident and change processes, vendor coordination, operational documentation, and on-call response.

Requirements

Requires 5+ years of enterprise production or application support experience, hands-on Akamai CDN and NetStorage expertise, and experience with AWS, Azure, web servers, DNS, SSL, and web delivery. Candidates should also have ITIL incident, problem, and change management knowledge, Jira and Confluence experience, strong troubleshooting and communication skills, and experience with production incidents and root cause reporting.

Skills

Akamai CDN
NetStorage
AWS
Azure
NGINX
Apache
DNS Management
SSL Certificates
URL Routing
Web Application Support
Incident Management
ITIL
Jira
Confluence
Root Cause Analysis
Akamai Security Solutions

Visa sponsorship

Not detected in the job text

Keywords

Akamai CDN
NetStorage
Akamai Delivery Configurations
Web Application Firewall
Kona Site Defender
Site Shield
Bot Manager
Prolexic
AWS
Azure
NGINX
Apache
DNS
SSL Certificates
URL Redirects
Jira
Confluence
AngularJS
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Platforms
Content Delivery Infrastructure
Web Hosting
Heroku
Streaming Platforms
Media Delivery
Mobile Applications

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