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Added just now
TT
Project Engineer (Laval)
trane technologies
Laval, QC · Longueuil, QC
- Full-time
…for work on assigned projects. Designs cost effective control solutions to meet project requirements. Works directly on the project team to assist the Project…
Added just now
T&
Senior Project Manager / Senior Consultant, Stakeholder Management
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added just now
FG
Product Manager I, Commercial
FIS Global
Markham, ON
- Full-time
- Other
As a Payments Product Manager, you will help shape and manage solutions spanning issuer processing, debit cards and retail merchant acquiring. You will translate client, market and payment…
Added just now
D
Intermediate Electrical Designer/Engineer
Danaher
Concord, ON
- $90,000 to $103,000 CAD / year
- Full-time
This position reports to the Electrical Hardware Development Manager and is part of the Mass Spec Hardware Development department located in Concord, Ontario, and will be an on-site role.
Added 13 mins ago
SH
Project Manager, Enterprise Value Delivery
SE Health
Markham, ON
- Full-time
The Project Manager Level 2 (L2), Enterprise Value Delivery is accountable for the end-to-end delivery of enterprise-priority projects, ensuring defined outcomes are achieved on time,…
Added 13 mins ago
SH
Retail Sales Associate
Sunglass Hut
Nanaimo, BC
- Part-time
…including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the…
Added 13 mins ago
T
Senior Network Security Administrator
Tangerine
Toronto, ON
- Full-time
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 13 mins ago
UO
Employer Relations Specialist, Haskayne School of Business
University of Calgary
Calgary, AB
- Volunteer
…is a member of the Student Services team and reports to the Manager, Career & Life Design. The scope of the Career and Life Design team focuses primarily on: 1) career advising, 2) career…
Added 14 mins ago
Business Analyst - Business Systems & Project Delivery
Surepoint Group
Edmonton, AB
…ongoing sustainment of the organization’s business systems, digital transformation initiatives, and internal IT service delivery…
Added 14 mins ago
Retail Sales Associate
EssilorLuxottica Group
Nanaimo, BC
…including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the…
Added 29 mins ago
A
Sr. Materials Innovation Manager – Advanced Concepts
ARC'TERYX
North Vancouver, BC
- Full-time
…holistic approach to identifying future needs and tangible solutions across advanced materials, products, technologies, and experiences. We are a team of builders, problem solvers and…
Added 44 mins ago
AE
Sr. Materials Innovation Manager – Advanced Concepts
Arc'teryx Equipment
North Vancouver, BC
- Full-time
…holistic approach to identifying future needs and tangible solutions across advanced materials, products, technologies, and experiences. We are a team of builders, problem solvers and…
Added 44 mins ago
PM
Paid Social Manager
Publicis Media
Toronto, ON
- Full-time
Working under the direction of and in collaboration with the Social Media Director, the Social Media Manager leads a team in the conception and delivery of innovative, well-targeted,…
Added 44 mins ago
T
Personal Banking Associate
TD
Saskatoon, SK
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 44 mins ago
T
Personal Banking Associate
TD
Lethbridge, AB
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 44 mins ago
B
Customer Service Representative (Cantonese & Mandarin)
BMO
Toronto, ON
- Part-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 44 mins ago
B
Personal Banking Associate (Cantonese & Mandarin)
BMO
Toronto, ON
- Full-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 44 mins ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
…needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with…
Added 44 mins ago
M
Manager, Product Management - Media Solutions
Mastercard
Toronto, ON
- Full-time
…economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,…
Added 44 mins ago
Senior Manager, Community Affairs - New Brunswick
Bell
Fredericton, NB
…more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 59 mins ago
PG
Manager, Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Working under the direction of and in collaboration with the Social Media Director, the Social Media Manager leads a team in the conception and delivery of innovative, well-targeted,…
Added 59 mins ago
VE
Proposal Procurement Lead (North America)
Veolia Environnement SA
Oakville, ON
- Full-time
…management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological…
Added 59 mins ago
A
Director, Energy Advisory
AECOM
Calgary, AB
- Full-time
Managing all aspects of proposal responses as Capture Manager, including: narrative development, coordinate across multiple teams to develop technical solutions, pricing, team definition,…
Added 59 mins ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
Working closely with the Manager and Associate, Procurement, you will enhance visibility into enterprise vendor relationships, support vendor performance management and translate complex…
Added 59 mins ago
AC
Specialist, Product Delivery - Temporary
Air Canada
Dorval, QC
- Full-time
…including New Distribution Capabilities (NDC), B2B and payment solutions, are delivered predictably and in alignment with strategic priorities. As a core member of the Product team, the…

W3Global

Production Support Analyst (Akamai / Web Platforms)

Toronto, ON, Canada

$50 to $60 CAD / hour · Contract

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Job details

Pay: $50 to $60 CAD / hour
Job type: Contract
Apply by: Nov 26, 2026
Experience: 5+ years of Production/Application Support experience in enterprise environments.
Posting language: English
Posted: Oct 27, 2026

Original job description

Hybrid DownTown Toronto.

Job Title: Production Support Analyst (Akamai / Web Platforms)

Role Summary

We are seeking a Production Support Analyst with strong experience in Akamai, web platform support, cloud technologies, and incident management. The role is responsible for monitoring, troubleshooting, and supporting critical production environments while ensuring high availability, performance, and security of web applications and digital platforms.

Key Responsibilities

Monitor and support production environments, ensuring adherence to SLAs and operational excellence.
Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
Perform incident, problem, and change management activities in alignment with ITIL processes.
Manage and maintain Akamai delivery configurations, NetStorage, caching, routing, performance optimization, and security solutions.
Coordinate with Development, DevOps, CloudOps, infrastructure teams, and vendors to drive issue resolution and root cause analysis.
Administer domains, DNS records, URL redirects, SSL certificates, and user access management.
Monitor system performance, analyze trends, perform root cause analysis, and recommend improvements.
Support web platforms, cloud environments, and content delivery infrastructure across AWS, Azure, and related technologies.
Create and maintain operational documentation, runbooks, knowledge articles, and user guides.
Participate in on-call rotations and major incident response activities.
Deliver knowledge transfer and cross-training sessions to support team members.

Required Skills & Experience

5+ years of Production/Application Support experience in enterprise environments.
Strong hands-on experience with Akamai CDN, NetStorage, and Akamai delivery/security configurations.
Experience supporting AWS, Azure, NGINX, Apache, and modern web application environments.
Strong expertise in DNS management, SSL certificates, URL routing, and website delivery architecture.
Experience with Jira and Confluence administration and support.
Knowledge of Akamai security solutions including WAF, Kona Site Defender, Site Shield, Bot Manager, and Prolexic.
Familiarity with ITIL processes including Incident, Problem, and Change Management.
Experience managing production incidents, vendor escalations, and root cause reporting.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent written and verbal communication skills with the ability to interact with technical and business stakeholders.

Preferred Qualifications

Previous experience supporting Akamai platforms or working as a Webmaster.
Experience with web hosting platforms such as Heroku or other PaaS solutions.
Knowledge of streaming platforms, media delivery, and content distribution.
Experience supporting mobile applications (iOS and Android).

Key Technologies

Akamai CDN, NetStorage, WAF, Site Shield, Kona Site Defender, Prolexic, AWS, Azure, NGINX, Apache, DNS, SSL, Jira, Confluence, AngularJS, Cloud Platforms, Incident Management, ITIL.

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More about this job

Responsibilities

Monitor, troubleshoot, and support production web platforms and cloud environments, maintaining availability, performance, security, and SLA compliance. Manage Akamai delivery and security configurations, DNS and SSL, incident and change processes, vendor coordination, operational documentation, and on-call response.

Requirements

Requires 5+ years of enterprise production or application support experience, hands-on Akamai CDN and NetStorage expertise, and experience with AWS, Azure, web servers, DNS, SSL, and web delivery. Candidates should also have ITIL incident, problem, and change management knowledge, Jira and Confluence experience, strong troubleshooting and communication skills, and experience with production incidents and root cause reporting.

Skills

Akamai CDN
NetStorage
AWS
Azure
NGINX
Apache
DNS Management
SSL Certificates
URL Routing
Web Application Support
Incident Management
ITIL
Jira
Confluence
Root Cause Analysis
Akamai Security Solutions

Visa sponsorship

Not detected in the job text

Keywords

Akamai CDN
NetStorage
Akamai Delivery Configurations
Web Application Firewall
Kona Site Defender
Site Shield
Bot Manager
Prolexic
AWS
Azure
NGINX
Apache
DNS
SSL Certificates
URL Redirects
Jira
Confluence
AngularJS
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
Cloud Platforms
Content Delivery Infrastructure
Web Hosting
Heroku
Streaming Platforms
Media Delivery
Mobile Applications

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