Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM
- Canada
Contract
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Job details
- Job type
- Contract
- Posting language
- English
- Posted
Original job description
Must
Sailpoint IIQ, Java, SailPoint FAM
Description
Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
Sailpoint IIQ, Java, SailPoint FAM
Description
Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.
- Communication Skills (Mandatory)
- Ability to clearly explain technical concepts in simple, customer-friendly language
- Comfortable participating in and leading customer calls
- Structured communication approach (problem → analysis → solution)
- Clear written communication (emails, chat responses)
- Asks clarifying questions and avoids assumptions
- Customer Interaction Experience (Mandatory)
- Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
- Experience handling customer queries independently or with minimal support
- Understanding of customer expectations around clarity, timelines, and ownership
- SailPoint ISC Functional Knowledge
- Basic understanding of SailPoint Identity Security Cloud and its purpose
- Awareness of identity lifecycle concepts
- Conceptual understanding of authoritative vs authentication sources
- High-level understanding of connectors
- Awareness of Tenant Connectivity activities
More about this job
Responsibilities
Explain technical concepts clearly to customers, participate in or lead customer calls, and respond to customer queries with appropriate ownership. Support customer-facing activities such as troubleshooting, demonstrations, knowledge-transfer sessions, and SailPoint Identity Security Cloud discussions.
Requirements
Candidates must have strong communication skills and direct customer-facing experience, including handling customer queries independently or with minimal support. They must also have at least basic functional knowledge of SailPoint Identity Security Cloud, identity lifecycle concepts, sources, connectors, and tenant connectivity.
Skills
- SailPoint IdentityIQ
- Java
- SailPoint FAM
- SailPoint Identity Security Cloud
- Customer Communication
- Customer Interaction
- Troubleshooting
- Technical Demonstrations
- Knowledge Transfer
- Identity Lifecycle Management
- Authoritative Sources
- Authentication Sources
- Connectors
- Tenant Connectivity
- Written Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Administrative
Keywords
- SailPoint IdentityIQ
- Java
- SailPoint FAM
- SailPoint Identity Security Cloud
- Identity Lifecycle
- Authoritative Sources
- Authentication Sources
- Connectors
- Tenant Connectivity
- Customer Communication
- Customer Calls
- Customer Demonstrations
- Troubleshooting
- Knowledge Transfer
- Customer Queries
- Written Communication
- Technical Concepts
- Staffing and Recruiting