SnapLogic Support Engineer
- Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 8+ years of experience in Application Support or Integration Support.
- Posting language
- English
- Posted
Original job description
The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
Must Skills
- debugging SnapLogic pipelines
- SRepo Database
- SREPO
- Ultrapipelines
- Groundplex
- Snaplex
- Snapgpt
Key Responsibilities
- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.
- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.
- Work closely with business users, application teams, and external vendors to resolve incidents.
- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.
- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.
- 8+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.
- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.
- Good understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.
- Experience with ERP, CRM, WMS, or Supply Chain applications.
- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.
More about this job
Responsibilities
Provide L2/L3 production support for SnapLogic integrations and pipelines, monitoring jobs and resolving integration failures, data issues, and performance problems. Perform root cause analysis, support deployments and API or file-based interfaces, coordinate incident resolution with stakeholders, and maintain operational documentation.
Requirements
The posting asks for substantial application or integration support experience, including hands-on SnapLogic pipeline and workflow support; it specifies both 5+ years and 8+ years of experience. Candidates should understand ETL, APIs, REST, JSON, XML, and flat-file integrations, have strong SQL skills, and be familiar with incident management and integration monitoring.
Skills
- SnapLogic Pipelines
- SnapLogic Workflows
- SRepo Database
- SRepo
- Ultrapipelines
- Groundplex
- Snaplex
- SnapGPT
- ETL
- Data Integration
- API Integration
- REST APIs
- SQL
- Incident Management
- Root Cause Analysis
- Integration Monitoring
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Data & Analytics
Keywords
- SnapLogic
- SnapLogic Pipelines
- SnapLogic Workflows
- SRepo Database
- SRepo
- Ultrapipelines
- Groundplex
- Snaplex
- SnapGPT
- ETL
- Data Integration
- APIs
- REST
- SOA Services
- JSON
- XML
- Flat-File Integrations
- SQL
- ERP
- CRM
- WMS
- Supply Chain
- AWS
- Azure
- API Management
- Middleware
- ServiceNow
- Jira
- Incident Management
- Root Cause Analysis