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Added 25 mins ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Automotive Fixed Operations Support Specialist – SmartVMA
Added 2 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
We are looking for an experienced automotive dealership Fixed Operations professional to join our team as an Automotive Fixed Operations Support Specialist.
Added 3 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
…activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the…
Added 3 hours ago
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Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
ServiceNow Implementation Specialist – Customer Service Management
Added 3 hours ago
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Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
…activities. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the…
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Senior Consultant - ServiceNow CSM
Infosys
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- Full-time
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- Full-time
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Added 8 hours ago
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EPAM Systems
Canada
- Full-time
Certified Implementation Specialist (CIS) in ITSM, ITOM, or related modules
Added 8 hours ago
TI
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- Contract
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S M Software Solutions Inc
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- Internship
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RQ11622 – Systems Testing/QA Specialist – Senior
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RQ11622 – Systems Testing/QA Specialist – Senior
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Added 15 hours ago
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Added 23 hours ago
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Added 23 hours ago
Payroll and HCM Implementation Consultant
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Added 1 day ago
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Added 1 day ago
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Community Health Nurse - Licensed Practical Nurse- Burnaby
Fraser Health Authority
Burnaby, BC
- $32.84 to $44.96 CAD / hour
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Added 1 day ago
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IS Business Analyst
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BC · British Columbia, Canada
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…digital transformation efforts through the analysis, design, implementation, and continuous improvement of enterprise business solutions. Working closely with stakeholders across the…
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Architecte de solution WEB
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Design the target architecture and support the selection, implementation, and stabilization of a new web ecosystem.
Added 1 day ago
Bilingual Automotive Accounting Specialist - Training and Implementation
PBS Systems
Calgary, AB
…customers in the Accounting module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software…
Added 1 day ago
Bilingual Automotive Accounting Specialist - Training and Implementation
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Calgary, AB
…customers in the Accounting module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software…

Wagonmaster Group

Automotive Fixed Operations Support Specialist – SmartVMA

AB, Canada
Calgary, AB, T2C 5P1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Automotive Fixed Operations Support Specialist – SmartVMA

Use Your Dealership Experience Without the Dealership Grind

Do you know dealership Service Operations inside and out?

Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of dealership life?

This could be the opportunity you're looking for.

We are looking for an experienced automotive dealership Fixed Operations professional to join our team as an Automotive Fixed Operations Support Specialist.

In this role, you will work alongside our Sales Representatives at automotive dealerships to introduce, demonstrate, train and support customers using SmartVMA. You will use the knowledge you've gained working inside a dealership to help other Service Departments understand and successfully use the program.

This is not a traditional sales role. Our Sales Representatives lead the business development and sales relationship. Your role is to be the Fixed Operations expert and customer-facing trainer who can speak the language of the dealership, demonstrate the program, teach users and provide ongoing support.

What You'll Do

Attend automotive dealerships with Sales Representatives and support customer meetings.
Present and demonstrate SmartVMA to dealership personnel.
Train and teach Service Department personnel on how to use the program effectively.
Explain processes and concepts clearly to Service Advisors, Service Managers and dealership management.
Provide ongoing customer support and follow-up after implementation.
Build strong working relationships with dealership Service Departments and Fixed Operations teams.
Understand customer needs and help determine how SmartVMA can best support their Service Department.
Troubleshoot questions and help customers resolve issues.
Work with the Sales Representative to ensure customers receive a high level of support throughout the relationship.
Travel to automotive dealerships throughout Canada and occasionally the United States.

What We're Looking For

MUST HAVE

Current or previous experience working in an automotive dealership Fixed Operations environment.
Strong understanding of dealership Service Department operations and processes.
Comfortable working directly with dealership personnel and management.
Strong, clear verbal communication skills in English.
Confident presenting, demonstrating and training in front of individuals or groups.
Comfortable learning and working with technology-based programs.
Technically comfortable and able to learn software, troubleshoot questions and explain solutions to others.
Professional and presentable when representing the company at customer dealerships.
Organized, self-motivated and able to work independently.
Willing and able to travel up to 50% of the time.

NICE TO HAVE

Experience training or coaching dealership personnel.
Experience with dealership management systems or other automotive software.
Strong understanding of Service Department metrics, processes and profitability.
Previous sales, business development or customer-facing experience.
Experience presenting to dealership management or groups.

Why Make the Move?

If you've worked in dealership Service Operations, you already know the demands of the job - long days, customer pressure, busy Service Departments and working weekends.

This role gives you the opportunity to take the knowledge you've built inside the dealership and use it to help other dealerships succeed, without being tied to the daily grind of running a Service Department. You'll work with a team, meet dealerships across Canada, train and support customers, and become a trusted Fixed Operations resource.

Travel

Travel can be up to 50% of the time, typically during the first and third weeks of each month.

Travel will primarily be throughout Alberta, British Columbia and Ontario, with occasional travel to the United States, including our Washington distributorship and/or conferences.

Travel arrangements and reimbursement will vary depending on location and logistics and may include mileage reimbursement and/or a monthly vehicle allowance.

Position Details

Location: Calgary, Alberta Employment Type: Full-Time Department: Operations / Customer Support Compensation: $65,000–$70,000 base salary, plus mileage reimbursement and monthly vehicle allowance

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More about this job

Responsibilities

The specialist will travel to automotive dealerships to demonstrate the SmartVMA program and train service department personnel on its effective use. They will act as a fixed operations expert, providing ongoing support and troubleshooting to ensure customer success.

Requirements

Candidates must have extensive experience in automotive dealership fixed operations and a strong understanding of service department processes. Excellent communication and presentation skills are required, along with the ability to travel up to 50% of the time.

Skills

Fixed operations
Service department management
Customer training
Software demonstration
Technical troubleshooting
Public speaking
Relationship management
Business development support
Process improvement
Communication skills
Presentation skills
Software proficiency
Automotive industry knowledge

Benefits

Mileage reimbursement
Monthly vehicle allowance

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fixed Operations
SmartVMA
Service Advisor
Service Manager
Dealership Management Systems
Software Training
Customer Support
Business Development
Technical Support
Operations
Client Relations
Automotive Software
Service Department Metrics
Profitability
Field Support

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