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Added 1 hour ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 1 hour ago
HR
Technical Safety Specialist
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Burnaby, BC
- Full-time
…principles, industry specific standards and best practices for the development of safety-critical…
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Calgary, AB
- Full-time
Our team promotes respect, diversity and inclusion and we provide support for professional development through mentoring programs and training opportunities. Our team is dynamic and…
Added 1 hour ago
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Intermediate Electrical Engineer
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- Full-time
Our team promotes respect, diversity and inclusion and we provide support for professional development through mentoring programs and training opportunities. Our team is dynamic and…
Added 1 hour ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
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Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 hour ago
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Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
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Job Title: IT Product Manager/Information Technology Product Manager/Product Manager/Technical Product Manager
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Architect, Data Communication System
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Toronto, ON
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Development of system and subsystem requirements.
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IT Internal Auditor
Husky Technologies
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- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
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Intermediate Electrical Designer
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IT Cloud & DevOps Engineer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Design and maintain CI/CD pipelines for software development and deployment.
Added 1 hour ago
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Acquisition Operations Manager
Float
Toronto, ON
- Full-time
Float is Canada’s intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 10,000 Canadian…
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Principal User Experience Designer, Tandem
Autodesk
Toronto, ON
- Full-time
…are a passion for building great products. Reporting to the Manager & Experience Architect for Tandem, you will work on designing features and workflows to support digital twin builders and…
Added 1 hour ago
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Software Engineer - AI Gateway
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Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…full-stack cloud platform helps you optimise IT costs with a software-defined cloud operating model. Harness AI-ready capabilities right out of the box, simplified to build, fine-tune, and…
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Member of Technical Staff 4 - AI Gateway
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Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…full-stack cloud platform helps you optimise IT costs with a software-defined cloud operating model. Harness AI-ready capabilities right out of the box, simplified to build, fine-tune, and…
Added 1 hour ago
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Software Engineer - AI Gateway
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Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…full-stack cloud platform helps you optimise IT costs with a software-defined cloud operating model. Harness AI-ready capabilities right out of the box, simplified to build, fine-tune, and…
Added 2 hours ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
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Richmond, BC
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 2 hours ago
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We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 3 hours ago
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Customer Sucess Manager Pricing Reference Services
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Added 4 hours ago
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Automotive Fixed Operations Support Specialist – SmartVMA
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- Full-time
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Added 5 hours ago
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Account Manager - Sales
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Technical Specialist, Quality Assurance
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Wagonmaster Group

Automotive Fixed Operations Support Specialist -SmartVMA

Richmond, BC, V6V 1Y5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Automotive Fixed Operations Support Specialist – SmartVMA

Use Your Dealership Experience Without the Dealership Grind

Do you know dealership Service Operations inside and out?

Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of dealership life?

This could be the opportunity you're looking for.

We are looking for an experienced automotive dealership Fixed Operations professional to join our team as an Automotive Fixed Operations Support Specialist.

In this role, you will work alongside our Sales Representatives at automotive dealerships to introduce, demonstrate, train and support customers using SmartVMA. You will use the knowledge you've gained working inside a dealership to help other Service Departments understand and successfully use the program.

This is not a traditional sales role. Our Sales Representatives lead the business development and sales relationship. Your role is to be the Fixed Operations expert and customer-facing trainer who can speak the language of the dealership, demonstrate the program, teach users and provide ongoing support.

What You'll Do

Attend automotive dealerships with Sales Representatives and support customer meetings.
Present and demonstrate SmartVMA to dealership personnel.
Train and teach Service Department personnel on how to use the program effectively.
Explain processes and concepts clearly to Service Advisors, Service Managers and dealership management.
Provide ongoing customer support and follow-up after implementation.
Build strong working relationships with dealership Service Departments and Fixed Operations teams.
Understand customer needs and help determine how SmartVMA can best support their Service Department.
Troubleshoot questions and help customers resolve issues.
Work with the Sales Representative to ensure customers receive a high level of support throughout the relationship.
Travel to automotive dealerships throughout Canada and occasionally the United States.

What We're Looking For

MUST HAVE

Current or previous experience working in an automotive dealership Fixed Operations environment.
Strong understanding of dealership Service Department operations and processes.
Comfortable working directly with dealership personnel and management.
Strong, clear verbal communication skills in English.
Confident presenting, demonstrating and training in front of individuals or groups.
Comfortable learning and working with technology-based programs.
Technically comfortable and able to learn software, troubleshoot questions and explain solutions to others.
Professional and presentable when representing the company at customer dealerships.
Organized, self-motivated and able to work independently.
Willing and able to travel up to 50% of the time.

NICE TO HAVE

Experience training or coaching dealership personnel.
Experience with dealership management systems or other automotive software.
Strong understanding of Service Department metrics, processes and profitability.
Previous sales, business development or customer-facing experience.
Experience presenting to dealership management or groups.

Why Make the Move?

If you've worked in dealership Service Operations, you already know the demands of the job - long days, customer pressure, busy Service Departments and working weekends.

This role gives you the opportunity to take the knowledge you've built inside the dealership and use it to help other dealerships succeed, without being tied to the daily grind of running a Service Department. You'll work with a team, meet dealerships across Canada, train and support customers, and become a trusted Fixed Operations resource.

Travel

Travel can be up to 50% of the time, typically during the first and third weeks of each month.

Travel will primarily be throughout Alberta, British Columbia and Ontario, with occasional travel to the United States, including our Washington distributorship and/or conferences.

Travel arrangements and reimbursement will vary depending on location and logistics and may include mileage reimbursement and/or a monthly vehicle allowance.

Position Details

Location: Richmond, British Columbia Employment Type: Full-Time Department: Operations / Customer Support Compensation: $65,000–$70,000 base salary, plus mileage reimbursement and monthly vehicle allowance

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More about this job

Responsibilities

The specialist will travel to automotive dealerships to demonstrate, train, and support personnel on the SmartVMA program. They will act as a subject matter expert to help service departments optimize their operations and resolve technical issues.

Requirements

Candidates must have significant experience in automotive dealership fixed operations and service department processes. Strong communication, presentation, and technical skills are required, along with the ability to travel up to 50% of the time.

Skills

Fixed operations
Service department management
Customer training
Public speaking
Software demonstration
Technical troubleshooting
Relationship management
Business development
Process improvement
Communication skills
Presentation skills
Software proficiency
Automotive industry knowledge

Benefits

Mileage reimbursement
Monthly vehicle allowance

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fixed Operations
Service Advisor
Service Manager
SmartVMA
Dealership Management Systems
Software Training
Customer Support
Business Development
Operations
Training
Coaching
Profitability
Metrics
Travel
Customer-facing

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