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Added 3 months ago
Engagement Advisor
Government of Alberta
Edmonton, Alberta
…land and natural resource initiatives. This position provides expert advice, strategic analysis, and engagement leadership to support timely, informed decision-making on high profile…
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Senior Systems Engineer, Nuclear
ATS Automation
Cambridge, ON
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Senior Brand Manager - Marcelle
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Montreal, Quebec
Highly organized, with strong project and time management capabilities
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Montreal, Quebec
- Full-time
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Community Training Facilitator (1-Year Contract)
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- Full-time
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The Community Training Facilitator will develop and implement the training programs for the Anti Racism Project as well as assist with special projects in the Community Development…
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Senior Civil Engineer, Facilities
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- Full-time
The Senior Engineer, Facilities undertakes project management of capital projects, maintenance, rehabilitation, and service activities related to multidisciplinary assignments, while…
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This role project manages legislative initiatives from planning through approval, guiding program area units through the legislative development and government decision-making process.
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Senior Cybersecurity Transformation Lead (Enterprise Programs)
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- $151,000 to $201,000 CAD / year
- Full-time
10+ years of experience in program or project management
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HP
Senior Cybersecurity Transformation Lead (Enterprise Programs)
Hewlett Packard Enterprise
Mississauga, ON · Ottawa, ON
- Full-time
10+ years of experience in program or project management
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MA
Supervisor, Production and Maintenance
Messer Americas
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- Full-time
Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
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Risk Specialist/Risk Lead (Contract) Talent Pool
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Vice President, Corporate Real Estate Ratings - North America
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Perform company and industry research, financial statement analysis, prepare forecasts and assess management strategy to inform rating recommendations.
Added 1 month ago
M
Vice President, Corporate Real Estate Ratings - North America
Morningstar
Toronto, ON
- Full-time
Perform company and industry research, financial statement analysis, prepare forecasts and assess management strategy to inform rating recommendations.
Added 1 month ago
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Ingénieur mécanique sénior
STERIS Canada ULC (Canada Manufacturing)
Quebec, QC
- Full-time
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Added 1 month ago
Contract Administrator - Tunnel Construction - Toronto
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Markham, ON
The Contract Administrator will be responsible for leading projects through construction phases. Project types could include water transmission pipelines, water pump stations, wastewater…
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Montreal, Quebec
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Subject Matter Expert - Consultant, International TVET Systems & Quality Assurance (Bangladesh)
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…assurance. The successful candidate will contribute across all project phases, including desk research, document analysis, in-country institutional assessment, stakeholder interviews, and…
Added 5 months ago
Subject Matter Expert - International TVET Trades Program (Bangladesh)
SAIT
Calgary, Alberta
As a Subject Matter Expert (SME), this role is expected to work collaboratively with colleagues and other subject matter experts to create an atmosphere which is pedagogically sound,…
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Added 3 months ago
Senior Policy Analyst
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Edmonton, Alberta
…to join our team as we develop and establish an innovative program designed to support individuals whose substance use or addiction places them at risk of harm to themselves or…
Added 3 months ago
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Longueuil, Quebec
- Full-time
Titre du poste: Expert, Stratégie mondiale des opérations - approvisionnement
Added 3 months ago
Q
TPM/RTE - French
Quantiphi
Canada
- Full-time
Strategic Program Leadership: Define the program's strategic objectives in collaboration with client stakeholders. Develop and manage the integrated program plan, aligning technical…
Added 3 months ago
W
Manager, Information Systems
Wajax
Toronto, Ontario
- Full-time
…databases, software, programming, networks, hardware and servers. Project management skills required. Good understanding of IS…

Wajax

Manager, Information Systems

Toronto, ON, M8W 2T8, Canada

Full-time

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Job details

Job type: Full-time
Experience: Work Experience: 5-7 years
Posting language: English
Posted: Jun 29, 2026

Original job description

The Opportunity

Lead the modernization of service desk operations by implementing automation, expanding self-service, and standardizing workflows to improve efficiency and user experience. Owns the end-to-end lifecycle management of all enterprise hardware and software including forecasting and asset tracking.

The Role

Act as the primary point of contact for key business stakeholders, ensuring timely resolution of application and system issues across all locations
Oversee and standardize IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of hardware, software, and licenses
Onboarding and offboarding of all IT hardware, software and licenses of employees.
Lead the procurement and leasing of IT enterprise assets, oversee end-to-end asset lifecycle management, and ensure CMDB accuracy and completeness
Triage and prioritize escalated support tickets, coordinating resolution with the 24/7 IT Help Desk to meet internal SLAs
Identify recurring technical support issues and drive root cause resolution through process improvements, documentation, and training.
Ensure service desk operations, asset management, and CMDB controls meet audit and compliance requirements.
Provide leadership, coaching, and oversight to IT Help Desk Team Leads, ensuring effective service level management, technical skill development, and continuous process improvement.
Develops, tracks and issues service desk metrics and reports for continuous improvement.

The Candidate

Education: College Diploma or University Degree (BA /Information Technology), Microsoft Certified Solutions Expert, ITILv4 Foundation certification an asset

Work Experience: 5-7 years

Knowledge: Knowledge in Windows systems, Windows programming, and EDI. In depth knowledge of operating systems, databases, software, programming, networks, hardware and servers. Project management skills required. Good understanding of IS security.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.

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More about this job

Responsibilities

Lead the modernization of service desk operations through automation and standardization while managing the end-to-end lifecycle of enterprise hardware and software. Oversee IT onboarding/offboarding, procurement, and the leadership of the IT Help Desk team to ensure compliance and efficiency.

Requirements

Requires a College Diploma or University Degree in IT with 5-7 years of experience and knowledge of Windows systems, EDI, and IS security. Project management skills and certifications such as MCSE or ITILv4 are highly valued.

Skills

Service Desk Operations
Automation
Asset Lifecycle Management
CMDB
IT Onboarding/Offboarding
Procurement
SLA Management
Root Cause Analysis
Leadership
Project Management
Windows Systems
EDI
IS Security
Database Management
Network Administration
Server Management

Benefits

Health Insurance
Dental Insurance
Health Spending Account
E-learning
Product Training
Employee Discounts
Recognition Program
Company Matched Pension Plan
Health And Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Information Systems
Service Desk
Automation
Asset Tracking
CMDB
SLA
ITILv4
MCSE
Windows Programming
EDI
IS Security
Project Management
Hardware Lifecycle
Software Licensing
Root Cause Resolution
Audit Compliance
IT Procurement
Enterprise Assets
Technical Support
Provisioning

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