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Added 1 min ago
AG
retail merchandiser
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Wajax

Parts Representative

Acheson, AB, T7X 6E1, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

The Opportunity

As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for inventory and support for the service department. Secondary functions include customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.

The Role

Perform the role of main purchaser and inventory re-order.
Ensured a balanced inventory consistent with the requirements of the service department. Monitor and adjust inventory to minimized obsolescence.
Monitor and control inventory ensuring mins and maxes are correct and effective to services provided.
Participate with regularly scheduled counts to ensure inventory is maintained and accurate.
Ensure prompt, efficient, and timely flow of paperwork.
Maintain a follow-up on all open parts orders and advise the Service Department and/or Customers of the order delays.
Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
Build and maintain strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
Covers and/or assist warehouse people in shipping products to both local and out-of-town customers utilizing appropriate shipping methods
Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
Picks stock for customers as required; receives and inputs stock using electronic systems.
Produces accurate, timely and efficient documentation of all transactions within the parts team.
Daily shipping & receiving
Handle emergency orders
Stock orders
Inter branch transfers
Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

The Candidate

Journeyman Parts Technician or equivalent work experience
Functional written and verbal communication skills.
Computer knowledge
Proven ability to work effectively with others.
A valid Driver’s License.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.

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More about this job

Responsibilities

The Parts Representative is responsible for managing inventory levels, processing parts orders, and providing exceptional customer service at the front counter and order desk. They also support the Service Department with administrative tasks, shipping and receiving duties, and accurate documentation of all transactions.

Requirements

Candidates must hold a Journeyman Parts Technician certification or possess equivalent work experience. Strong computer skills, effective communication abilities, and a valid driver's license are required for this role.

Skills

Inventory management
Customer service
Parts sales
Purchasing
Shipping and receiving
Order processing
Warranty claims
Data entry
Computer literacy
Communication skills
Bookkeeping
Payroll support
Warehouse operations
Technical documentation
Conflict resolution
Salesmanship

Benefits

Health benefits
Dental benefits
Health spending account
E-learning
Product training
Discounts with manufacturers and service providers
Group mortgage program
Home and auto insurance program
Pet insurance
Footwear and workwear discounts
Fitness membership
Recognition program
Company matched pension plan
Health and wellness program

Visa sponsorship

Not detected in the job text

Keywords

Parts Technician
Inventory Control
Supply Chain
Warehouse
Logistics
Purchasing
Warranty
Invoicing
Customer Relations
Order Desk
Shipping
Receiving
Bookkeeping
Payroll
Industrial Products
Service Department
Inventory Accuracy
Stock Management
Sales
Documentation
Journeyman
Computer Literacy
Inter-branch Transfers
Work Orders
Retail
Administrative Support

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