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Wajax

Parts Representative -Heavy Duty

AB, Canada
Rocky View County, AB, T4A 0T5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

The Opportunity

As a key member of the Wajax team the Parts Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for inventory and support for the service department. Secondary functions include customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and back counter and support the Service Department with administration duties.

The Role

Participate with regularly scheduled counts to ensure inventory is maintained and accurate.
Ensure prompt, efficient and timely flow of paperwork.
Maintain a follow-up on all open parts orders and advise the Service Department and/or Customers of the order delays.
Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
Build and maintain strong customer relations including greeting customers, handling inquiries, providing price quotes and selling parts.
Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
Covers and/or assists warehouse person in shipping product to both local and out-of-town customers utilizing appropriate shipping methods
Supports the parts needs of the shop to meet work orders by looking up and billing parts to work orders; reviews work orders for accuracy of parts and modifies as needed.
Picks stock for customers as required; receives and inputs stock using electronic systems.
Produces accurate, timely and efficient documentation of all transactions within the parts team.
Daily shipping & receiving
Handle emergency orders
Stock orders
Inter branch transfers
Service-Processing and issuing various invoices, purchase orders and warranty claims, tracking and reporting on department attendance, and assisting with payroll and bookkeeping responsibilities.

The Candidate

Journeyman Parts Technician or equivalent work experience
Functional written and verbal communication skills.
Computer knowledge
Proven ability to work effectively with others.
A valid Driver’s License.
Must have Heavy Equipment Background.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.

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More about this job

Responsibilities

Manage parts inventory, orders, purchasing, returns, warranty documentation, and shipping and receiving while ensuring transactions and paperwork are accurate and timely. Serve customers through the front counter and order desk, support parts needs for the service shop, and assist with departmental administration, invoicing, and bookkeeping.

Requirements

Candidates need a Journeyman Parts Technician qualification or equivalent work experience, functional written and verbal communication skills, computer knowledge, and the ability to work effectively with others. A valid driver's license and a heavy equipment background are required.

Skills

Parts Inventory Management
Inventory Counting
Customer Service
Parts Sales
Order Processing
Shipping And Receiving
Warehouse Support
Heavy Equipment Parts
Purchase Orders
Returns Processing
Warranty Claims
Work Order Processing
Electronic Inventory Systems
Written And Verbal Communication
Teamwork
Bookkeeping

Benefits

Health And Dental Benefits
Health Spending Account
Learning And Development
Manufacturer Product Training
Employee Discounts
Recognition Program
Cash Awards
Company-Matched Pension Plan
Health And Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Parts Technician
Heavy Equipment
Parts Inventory
Inventory Counts
Parts Orders
Customer Relations
Front Counter
Order Desk
Warehouse
Shipping
Receiving
Emergency Orders
Stock Orders
Inter-Branch Transfers
Purchase Orders
Returns
Warranty Claims
Work Orders
Electronic Systems
Invoicing
Payroll
Bookkeeping
Driver's License
Parts Sales

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