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Wajax

Service Administrator

London, ON, N6M 1B1, Canada

Full-time

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Job details

Job type: Full-time
Experience: Work Experience: 2 years related experience in service, parts, supply chain or product support operations
Posting language: English
Posted: Oct 7, 2026

Original job description

The Opportunity

Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.

The Role

Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
Development of tools and database, not limited to:
Business System Quote standards
Customer Quote Template development
Labour Times Resource database
Parts look-up process
Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
Follow up with the customer and answer technical questions
Develop rollout plan for subsequent service branches
Work in collaboration with the technical team

The Candidate

Education: College diploma / Post secondary Education
Work Experience: 2 years related experience in service, parts, supply chain or product support operations
Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset
Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.

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More about this job

Responsibilities

The Service Administrator is responsible for developing and administering service repair quotes while managing customer inquiries. They will also create and maintain quote templates, labor time databases, and parts lookup processes to support branch operations.

Requirements

Candidates must have a college diploma or post-secondary education and at least two years of experience in service, parts, or supply chain operations. Proficiency in Microsoft Office and basic knowledge of the heavy equipment or truck and coach industry is required.

Skills

Service administration
Quote development
Parts lookup
Customer service
Technical support
Microsoft Office
Outlook
Excel
Word
PowerPoint
Supply chain operations
Heavy equipment knowledge

Benefits

Health insurance
Dental benefits
Health spending account
E-learning
Product training
Discounts with manufacturers and service providers
Group mortgage program
Home and auto insurance program
Pet insurance
Recognition program
Health and wellness program

Visa sponsorship

Not detected in the job text

Keywords

Service Administrator
Repair Quotes
Customer Service
Supply Chain
Product Support
Heavy Equipment
Truck and Coach
Microsoft Office
Outlook
Excel
Word
PowerPoint
Database Management
Technical Support
Industrial Products
Quote Standards
Labour Estimation
Parts Look-up
Branch Operations
Service Repairs

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