Customer Service Representative

About Wall Colmonoy Canada
Wall Colmonoy Canada is a privately owned thermal spray supplier and manufacturer headquartered in Edmonton, Alberta. Known for rapid service, expert knowledge, and leading-edge products, we proudly serve clients across the oil & gas, petrochemical, and mining sectors.
Formerly Indurate Alloys, the company was founded in 2011 with a vision of delivering innovation, exceptional customer service, and high-quality, cost-effective products to thermal spray applicators across Canada. Over the past decade, the team has expanded facilities, grown product lines, built strong industry partnerships, and launched its own premium PTA powders.
In July 2024, Indurate Alloys joined the Wall Colmonoy family.
Today, our team continues that legacy of service excellence and technical expertise as part of Wall Colmonoy’s global group.

About the Role
We are seeking a Customer Service Representative to support our Edmonton operations. This role primarily supports the company’s customers while also assisting team members across Inside Sales, Purchasing, Production Coordination, and Warehouse Operations. The individual will provide backup coverage when other team members are unavailable.
This is an excellent opportunity for someone looking to grow their career while learning multiple areas of the business in a supportive, hands-on environment.

Key Responsibilities
Customer Service & Inside Sales Support

• Assist with preparing customer quotations and entering sales orders into company’s system.
• Support customer inquiries by phone and email with professionalism and urgency.
• Assist with maintaining customer files, documentation, and invoicing requirements.

Administrative Support

• Answer incoming calls and route them to the appropriate team members.
• Assist with maintaining electronic and physical filing systems.
• Help generate, format, and send electronic invoices.
• Support general office tasks to keep daily operations running smoothly.
• Assist with order picking and shipment preparation
• Assist with purchasing materials and supplies, including issuing purchase orders and following up on deliveries and lead times

Qualifications
Required:

• Previous experience in customer service, administrative support, or office coordination.
• Strong communication skills and a customer-first approach.
• Ability to handle multiple tasks with accuracy and attention to detail.
• Comfortable working in both office and warehouse environments.
• Basic computer skills.

Preferred:

• Knowledge of purchasing processes, including purchase orders, vendor communication, and order follow-up, is beneficial.

Wall Colmonoy and Franklin Precision Castings are equal opportunity employers committed to an inclusive workplace. We welcome applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

For U.S.-based positions, we are affirmative action employers of individuals with disabilities and protected veterans.

The Company assumes no financial or contractual obligation for resumes submitted by recruitment agencies without a prior written agreement, including when a submitted candidate is subsequently hired.