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Added 15 mins ago
Chemistry Laboratory Manager
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Oshawa, ON
$65,000 to $75,000 CAD / year
Full-time
The Chemistry Laboratory Manager is responsible for leading the day-to-day operations of the chemistry laboratory while ensuring compliance with applicable regulatory, quality,…
Added 30 mins ago
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Internal: Store Manager, Corps Officer(s), volunteers, staff
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icebreaker: Superviseur - TouchLab Montreal
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Associate Veterinarian- Gillies Grove Animal Hospital
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Added 1 hour ago
SALES ASSOCIATE - PART TIME - CALL IT SPRING
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Self Checkout Attendant
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Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
Overnight Remodel Associate
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Added 1 hour ago
(CAN) Customer Service Manager
Walmart Canada
Westbank, BC
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Dauphin, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
(CAN) Consumables Associate Part Time
Walmart Canada
Thunder Bay, ON
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 1 hour ago
(CAN) Cashier
Walmart Canada
Cobourg, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
(CAN) Consumables Associate
Walmart Canada
Kamloops, BC
Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 1 hour ago
(CAN) Consumables Associate Part Time
Walmart Canada
AB · Edmonton, AB
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 1 hour ago
(CAN) GM Lead Department Manager
Walmart Canada
Fort St. John, BC
Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 1 hour ago
(CAN) Cashier Part Time
Walmart Canada
Thunder Bay, ON
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Self Checkout Attendant
Walmart Canada
Hamilton, ON · Waterdown, ON
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
Self Checkout Attendant
Walmart Canada
Hamilton, ON · Waterdown, ON
Full-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
(CAN) Cashier Part Time
Walmart Canada
Thunder Bay, ON
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Overnight Assistant Manager
Walmart Canada
Alma, QC
Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 1 hour ago
(CAN) Pharmacy Assistant
Walmart Canada
Hamilton, ON
Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.

Walmart Canada

(CAN) Customer Service Manager

St. Catharines, ON, Canada

Pay: $15 CAD / hour
Job type: Contract
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

‎

Le taux horaire minimum pour ce poste débute à 18.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

525 WELLAND AVE, LINCOLN MALL SC ST. CATHARINES, ON L2M 6P3, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and support customers and associates. Train associates, oversee transactions and cash controls, promote company programs, and ensure safety, emergency, and loss-prevention procedures are followed.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirement is specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as standing, bending, and lifting up to 50 pounds occasionally.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Scheduling And Break Coordination
Operational Compliance
Communication
Time Management
Physical Stamina

Benefits

Career Growth Opportunities
Recognition And Appreciation
Meaningful Impact

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Front-End Operations
Associate Coverage
Register Operations
Cash Management
Register Audits
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Scanning Accuracy
Productivity Standards
Company Programs
Discount Programs
Walmart Protection Plans
Credit Card Services
Electronic Article Surveillance
Failure To Deactivate Logs
Loss Prevention
Emergency Procedures
Theft Prevention
Safety Compliance
Cashier Training
Customer Loyalty
Operational Standards
Shift Flexibility

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