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Added 16 mins ago
Personal Banker Associate
BMO
Montreal, QC
Full-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 16 mins ago
Personal Banking Associate
BMO
Surrey, BC
Full-time
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Added 16 mins ago
Pharmacy Technician -M Pharmacy
Trillium Health Partners
Mississauga, ON
Full-time
Site: Credit Valley Hospital and Mississauga Hospital (All sites as required)
Added 2 hours ago
Gift Processing Coordinator SJHC Foundation Operations
St. Joseph's Health Centre, Toronto
Toronto, ON
Temporary
Print and send thank you letters, credit card update letters, and charitable tax receipts to donors.
Added 3 hours ago
Cashier: Part-Time - VERNON
The Home Depot Canada
Vernon, BC
Part-time
…the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout…
Added 3 hours ago
Cashier Part Time - TORONTO EGLINTON E
The Home Depot Canada
Toronto, ON
Part-time
…the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout…
Added 4 hours ago
Store Associate
The Salvation Army in Canada
Vancouver, BC
Part-time
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Added 4 hours ago
Store Associate Cedar Hill - Victoria BC - 20 hours
The Salvation Army in Canada
Victoria, BC
Part-time
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Added 4 hours ago
Store Associate - Cedar Hill, Victoria, BC
The Salvation Army in Canada
Victoria, BC
Part-time
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Added 4 hours ago
NRO Sales Associate I - NU
The Salvation Army in Canada
Markham, ON
Full-time
Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
Added 5 hours ago
Part-Time Academic (NURS 2740: Nursing and Family Health) - Winter 2027
Dalhousie University
Halifax, NS
Part-time
In this 6-credit hour course, nurses combine knowledge from primary health care, public health, social and nursing sciences, recognizing the uniqueness and diversity in family systems to…
Added 5 hours ago
Self Checkout Attendant
Walmart Canada
Saskatoon, SK
Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 5 hours ago
(CAN) Customer Service Manager
Walmart Canada
Westbank, BC
$15 CAD / hour
Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Added 5 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Dauphin, MB
Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 5 hours ago
(CAN) Cashier
Walmart Canada
Cobourg, ON
Full-time
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 5 hours ago
(CAN) Cashier Part Time
Walmart Canada
Thunder Bay, ON
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 5 hours ago
Self Checkout Attendant
Walmart Canada
Hamilton, ON · Waterdown, ON
Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 5 hours ago
Self Checkout Attendant
Walmart Canada
Hamilton, ON · Waterdown, ON
Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 5 hours ago
(CAN) Cashier Part Time
Walmart Canada
Thunder Bay, ON
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 5 hours ago
(CAN) Customer Service Manager
Walmart Canada
Cobourg, ON
$15 CAD / hour
Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Added 5 hours ago
(CAN) Self Checkout Attendant
Walmart Canada
Squamish, BC
Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 5 hours ago
(CAN)Self checkout Attendant
Walmart Canada
Squamish, BC
Full-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 5 hours ago
(CAN) Cashier
Walmart Canada
Pickering, ON
Full-time
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 5 hours ago
(CAN) Cashier
Walmart Canada
Brampton, ON
Full-time
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Added 5 hours ago
Mall Store Sales Associate Endy (Richmond Centre Mall) - Full-Time Permanent
Sleep Country
Richmond, BC
Full-time
Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or…

Walmart Canada

(CAN) Customer Service Manager

Westbank, BC, Canada

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

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Le taux horaire minimum pour ce poste débute à 19.20.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

2170 LOUIE DR, WESTBANK, BC V4T 3E5, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and resolve customer and associate concerns. Train associates, oversee transactions and cash controls, support loss prevention and emergency procedures, and promote company programs while ensuring compliance with operational standards.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirement is listed. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as prolonged standing, bending, and lifting up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Scheduling And Break Coordination
Operational Compliance
Communication
Adaptability

Benefits

Career Growth Opportunities
Recognition And Appreciation
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Training
Customer Concerns
Associate Support
Register Coverage
Break Coordination
Scanning Accuracy
Productivity Standards
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Electronic Article Surveillance
Loss Prevention
Failure To Deactivate Logs
Cash Management
Register Opening And Closing
Cash Audits
Emergency Procedures
Safety Practices
Theft Prevention
Credit Card Services
Protection Plans
Customer Discounts
Associate Discounts
Evening Shifts
Weekend Shifts
Holiday Shifts

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