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Added 8 mins ago
Inventory Supervisor
Retail Services WIS Corporation
Peterborough, ON
Part-time
WIS INTERNATIONAL has been delivering accurate results to many of the biggest names in retail and manufacturing for more than fifty years. With more than 200,000 physical inventory counts…
Added 8 mins ago
Part Time Floor Leader - Lush Champlain
Lush Handmade Cosmetics
Dieppe, NB
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 22 mins ago
Retail Store Coordinator Full time Winners- Laurentian Valley
TJX Canada – Winners, Marshalls, HomeSense
Pembroke, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 53 mins ago
Sales representative inside & outside
Floorence Tile & Slab
Toronto, ON
Full-time
Candidates should possess Customer Service and Customer Satisfaction skills to deliver a high-quality client experience.
Added 53 mins ago
Part Time Floor Leader - Lush Champlain
Lush Fresh Handmade Cosmetics North America
Dieppe, NB
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 53 mins ago
(CAN) Health and Beauty Team Lead
Walmart Canada
Hamilton, ON
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 53 mins ago
(CAN) Grocery Department Manager
Walmart Canada
AB · Edmonton, AB
Full-time
Position Summary...To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and…
Added 2 hours ago
Team Lead (Holt Renfrew Bloor)
Moncler
Toronto, ON
Full-time
Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make…
Added 2 hours ago
Mac Cosmetics Assistant Store Manager
ELC Beauty LLC
Richmond, BC
…success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 3 hours ago
Store Crew
7-Eleven
Calgary, AB
Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 3 hours ago
Store Crew
7-Eleven
AB · Edmonton, AB
Full-time
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 3 hours ago
Supervisor (Part Time)
Carters Inc.
Lethbridge, AB
Part-time
Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls
Added 4 hours ago
Coordonnateur / Coordonnatrice de Magasin de Détail Temps Plein Winners/HomeSense - Méga Centre Lebourgneuf -
The TJX Companies, Inc.
Quebec, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
Coordonnateur / Coordonnatrice de Magasin de Détail Traitement Marchandise Temps Plein Winners/HomeSense - Méga Centre Lebourgneuf -
The TJX Companies, Inc.
Quebec, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
Coordonnateur / Coordonnatrice de Magasin de Détail Service Clientèle Temps Plein Winners/HomeSense - Méga Centre Lebourgneuf -
The TJX Companies, Inc.
Quebec, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 5 hours ago
Banquet Server - Summer 2026
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BC · Sun Peaks Mountain, BC
Full-time
…years of experience in banquet settings and is prepared to lead a team to deliver remarkable experiences to our guests, both on a large and small scale. If this sounds like you, start…
Added 5 hours ago
Store Crew
7-Eleven
Penticton, BC
Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 5 hours ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 5 hours ago
Store Crew
7-Eleven
Merritt, BC
Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 5 hours ago
Assistant Store Manager
Levi Strauss & Co.
BC · West Vancouver, BC, CAN
Full-time
Lead and participate in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other…
Added 6 hours ago
Retail Assistant Manager
Staples Canada
Camrose, AB
Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 6 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 hours ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 hours ago
(CAN) Food & Consumables Team Lead
Walmart Canada
Cornwall, ON
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 6 hours ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Vaudreuil-Dorion, QC
Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Walmart Canada

(CAN) Customer Service Manager

Westbank, BC, Canada

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

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Le taux horaire minimum pour ce poste débute à 19.20.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

2170 LOUIE DR, WESTBANK, BC V4T 3E5, Canada

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and resolve customer and associate concerns. Train associates, oversee transactions and cash controls, support loss prevention and emergency procedures, and promote company programs while ensuring compliance with operational standards.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirement is listed. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as prolonged standing, bending, and lifting up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Scheduling And Break Coordination
Operational Compliance
Communication
Adaptability

Benefits

Career Growth Opportunities
Recognition And Appreciation
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Training
Customer Concerns
Associate Support
Register Coverage
Break Coordination
Scanning Accuracy
Productivity Standards
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Electronic Article Surveillance
Loss Prevention
Failure To Deactivate Logs
Cash Management
Register Opening And Closing
Cash Audits
Emergency Procedures
Safety Practices
Theft Prevention
Credit Card Services
Protection Plans
Customer Discounts
Associate Discounts
Evening Shifts
Weekend Shifts
Holiday Shifts

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