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Added 4 mins ago
Wireless Sales Consultant
Staples Canada
Coquitlam, BC
Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 4 mins ago
Commercial Coordinator- Large/ Major Projects
Eaton Corporation
Burlington, ON
Full-time
Are you passionate about delivering exceptional customer experiences and driving project success? In this role, you’ll take ownership of the commercial aspects of project orders across…
Added 17 mins ago
(CAN) Préposé au stockage et aux chariots
Walmart Canada
Rivière-du-Loup, QC
Full-time
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 17 mins ago
OMNI Customer Fulfillment Associate
Walmart Canada
Cranbrook, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 17 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Thompson, MB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 17 mins ago
Full Time (CAN) Stock Unloader Associate
Walmart Canada
Charlottetown, PE
Full-time
…excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers,…
Added 17 mins ago
(CAN) Consumables Associate
Walmart Canada
Drayton Valley, AB
Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 17 mins ago
(CAN) Stocking 1 Team Lead
Walmart Canada
Edson, AB
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 17 mins ago
Produce Stocker
Walmart Canada
Cranbrook, BC
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…
Added 17 mins ago
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Peace River, AB
Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 17 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Lloydminster, AB
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 17 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Thompson, MB
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 17 mins ago
(CAN) Associé des rayons de la mode
Walmart Canada
Lac-Mégantic, QC
Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 17 mins ago
(CAN) Stock Unloader Associate
Walmart Canada
Dauphin, MB
Full-time
…excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in keeping the store running smoothly by unloading trailers,…
Added 17 mins ago
Grocery Associate
Walmart Canada
Cranbrook, BC
Full-time
…great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, keeping the grocery area…
Added 17 mins ago
Part Time (CAN) Fashion Associate
Walmart Canada
Charlottetown, PE
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 17 mins ago
Full Time (CAN) General Merchandise Associate
Walmart Canada
Charlottetown, PE
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 17 mins ago
(CAN) Associé du rayon de l’électronique
Walmart Canada
Drummondville, QC
Full-time
Customer service is a priority – moments take precedence over task
Added 17 mins ago
Overnight Associate (Dairy/Freezer)
Walmart Canada
Olds, AB
Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 17 mins ago
Dairy Frozen Associate
Walmart Canada
Cranbrook, BC
Full-time
…great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean,…
Added 17 mins ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Williams Lake, BC
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 17 mins ago
(CAN) Stockperson/Cartpusher
Walmart Canada
Red Deer, AB
Contract
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 17 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Winnipeg, MB
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 17 mins ago
(CAN) Modular Team Associate
Walmart Canada
Dauphin, MB
Full-time
Position Summary...To provide customer service by completing all modulars and ensuring they are safely stocked. This will be accomplished by maintaining accurate modular integrity and…
Added 17 mins ago
Produce Stocker
Walmart Canada
Leamington, ON
Full-time
…great opportunity to build valuable skills in a fast‑paced retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a…

Walmart Canada

(CAN) Customer Service Manager

Whitehorse, YT, Canada

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $20.81.

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Le taux horaire minimum pour ce poste débute à 20.81.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

9021 QUARTZ RD, WHITEHORSE, YT Y1A 4P9, Canada

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More about this job

Responsibilities

Leads front-end operations, supports customers and associates, coordinates coverage, and trains associates on company procedures, systems, safety, and service standards. Oversees transactions, cash and register controls, loss-prevention processes, and company programs while maintaining efficient and compliant store operations.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirements are specified. The role requires flexibility to work evenings, weekends, and holidays, and involves extended standing, repetitive tasks, and lifting up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Workforce Scheduling
Operational Compliance
Inventory Recovery
Communication
Adaptability

Benefits

Career Growth Opportunities
Recognition And Appreciation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Front-End Operations
Associate Coverage
Break Coordination
Associate Training
Scanning Accuracy
Productivity Standards
Company Programs
Discount Programs
Electronic Article Surveillance
Failure To Deactivate Logs
Loss Prevention
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Cash Management
Register Opening And Closing
Register Audits
Emergency Procedures
Theft Prevention
Safety Practices
Evacuation Procedures
Credit Card Services
Walmart Protection Plans
Store Recovery
Restocking
Zoning

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