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Added 2 mins ago
I
Container Asset and Recovery Coordinator
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- Full-time
Strong understanding of dock operations, freight handling, transportation, and warehouse safety practices.
Added 2 mins ago
WM
Commercial Front Load/Side Load Driver
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Nanaimo, BC
- Full-time
Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.
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…daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing…
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Added 17 mins ago
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…new opportunity to join the Sodexo team as our next General Manager located in Scarborough,…
Added 17 mins ago
Area Manager II, YYC1
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Added 17 mins ago
JA
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Added 17 mins ago
JA
Technical Specialist, Quality Assurance
JR Automation
Toronto, ON
- Full-time
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Added 17 mins ago
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Product HSE Compliance Engineering Intern (Summer 2027, 16months)
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Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Location: 100 Consilium Place, Scarborough, ON M1H 3E3
Added 17 mins ago
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- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 32 mins ago
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Added 32 mins ago
Electrician Apprentice - 1st Year
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…collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making…
Added 32 mins ago
U
U-Haul Moving Center General Manager
U-Haul
Oshawa, ON
- Full-time
…to manage one of our moving and storage centers. As General Manager you will be responsible for keeping your center profitable and efficient by hiring effective staff, keeping track of…
Added 32 mins ago
Project Safety Manager
Turner Construction
Toronto, ON
Partner with Environmental Health & Safety (EH&S) and project teams to enforce site compliance with company, EH&S programs, policies, procedures, and regulatory requirements on a single…
Added 32 mins ago
SR
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Work with an incredible team of people in a safety-focused environment
Added 32 mins ago
K
Facilities Compliance Coordinator
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…Facilities department activities, ensuring compliance with safety, quality, and GMP requirements. This role is responsible for coordinating facility operations, maintenance programs,…
Added 33 mins ago
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Added 33 mins ago
VL
Patient Appointment Coordinator
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Sudbury, ON
- Full-time
…daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing…
Added 33 mins ago
JA
Solution Engineering Manager
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Toronto, ON
- Full-time
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Added 33 mins ago
JA
Traction Power System Engineer
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Walmart Canada

(CAN) Customer Service Manager

New Glasgow, NS, Canada

$15 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.95.

‎

Le taux horaire minimum pour ce poste débute à 17.95.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

713 WESTVILLE RD, NEW GLASGOW, NS B2H 2J6, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Apply About employer

More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and support customers and associates. Train associates, oversee transactions and cash controls, promote company programs, and ensure safety, security, and operational standards are followed.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirements are listed. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as prolonged standing, bending, and lifting.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Safety Compliance
Emergency Response
Staff Scheduling
Operational Compliance
Inventory Handling
Communication
Time Management

Benefits

Career Growth Opportunities
Recognition And Appreciation
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Coverage
Associate Training
Scanning Accuracy
Productivity Standards
Purchase Transactions
Returns
Exchanges
Cash Management
Register Opening And Closing
Register Audits
Electronic Article Surveillance
Loss Prevention
Theft Prevention
Emergency Procedures
Safety Compliance
Customer Loyalty
Credit Card Services
Protection Plans
Discount Programs
Charity Initiatives
Store Recovery
Inventory Handling

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