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Added 4 mins ago
SC
Controller
Sureway Construction Group Ltd.
Lake Country, BC
- Full-time
…accounting, financial reporting, internal controls, and financial operations. This position oversees the integrity and accuracy of financial information across all business units, including…
Added 19 mins ago
SC
chef de quart - Store# 61239, AUT 20 & CH HERRON
Starbucks Coffee Company
Dorval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
L
Product Operations Educator | Park Royal Seasonal (EVENING AVAILABILITY)
lululemon
BC · West Vancouver, BC
- Part-time
Product Operations Educators are experts in organization and efficiency, executing inventory processing and other product operations, as directed and according to the company’s standards.…
Added 1 hour ago
L
Accountant | contract until August 4, 2028
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Vancouver, BC
- Full-time
The Payroll & Operations Accounting team is significant to the Company by ensuring accurate accounting of payroll and operations for lululemon store support centre, retail stores and other…
Added 1 hour ago
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Assistant Manager
LensCrafters
Ottawa, ON · Nepean, ON
- Full-time
Knowledge of retail operations, processes & policies
Added 1 hour ago
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Retail Store Manager | Pakenham
Petstock Group
Pakenham, ON
- Full-time
With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.
Added 1 hour ago
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Overnight Remodel Associate
Walmart
Lethbridge, AB
- Full-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
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(CAN) Deli Bakery Team Lead
Walmart
Fort McMurray, AB
- Full-time
5. Review completed schedules with People Lead
Added 1 hour ago
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Digital Fulfillment Team Lead
Walmart
Fort McMurray, AB
- Full-time
5. Review completed schedules with People Lead.
Added 1 hour ago
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Co-Manager
Walmart
Cobourg, ON
- Full-time
To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.…
Added 1 hour ago
RP
Value Creation Lead
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Toronto, ON
- Full-time
…are the product and the primary engine of growth. You will lead the work to reimagine and elevate the professional experience: how professionals win and serve clients and grow their…
Added 1 hour ago
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Assistant Store Manager
RONA
Surrey, BC
- $65,000 to $78,000 CAD / year
- Full-time
Become an essential part of the Rona team and lead key store operations while developing your management and process optimization skills. You'll have the opportunity to supervise dynamic…
Added 1 hour ago
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Ralph Lauren Associate Manager
BoF Careers
Halton Hills, ON
- Full-time
Assist in the creation of the store client development strategy and lead community outreach in your market
Added 1 hour ago
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Ralph Lauren Selling Manager
BoF Careers
Halton Hills, ON
- Full-time
…satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team, ensuring they are equipped with the…
Added 1 hour ago
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Full time Supervisor
PUMA Group
Halton Hills, ON
- Full-time
Experience in retail operations, sales, and customer service, preferably within apparel, footwear, or sports-related environments.
Added 1 hour ago
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Assistant Store Manager
RONA
Brossard, QC
- Full-time
Become an essential part of the Rona team and lead key store operations while developing your management and process optimization skills. You'll have the opportunity to supervise dynamic…
Added 2 hours ago
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Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 hours ago
S
Stage Experience Lead - Full Time
sephora.com
Langford, BC
- $22.85 to $28.55 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 2 hours ago
TC
Staff Technology Operations Lead
TJX Companies
ON · Mississauga, Ontario
- $105,152.2 to $155,152.2 CAD / year
- Full-time
We’re looking for a Staff Technology Operations Lead to join our Infrastructure & Operations (I&O) Portfolio Team, where strong business partnerships, innovation, and collaboration are at…
Added 3 hours ago
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Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 3 hours ago
SC
store manager - Sherwood Park, AB
Starbucks Coffee Company
Sherwood Park, AB
- $61,000 to $80,875 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 3 hours ago
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Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
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−Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other.
Added 4 hours ago
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Client Service Representative - Lethbridge Mayor Magrath (6-12 Months Term)
ATB
Lethbridge, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 4 hours ago
S
Interim Store Director (10 Month Contract)
sephora.com
Calgary, AB
- Full-time
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
Added 4 hours ago
Key Holder - Jo Malone London - Parttime - Metropolis at Metrotown - Burnaby BC
Estée Lauder Companies
Burnaby, BC
Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations…

Walmart Canada

(CAN) Customer Service Manager

Calgary, AB, Canada

$15 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.45.

‎

Le taux horaire minimum pour ce poste débute à 17.45.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

7979-11 ST SE, CALGARY, AB T2H 0B8, Canada

Are you currently a Walmart associate?

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Apply About employer

More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient associate coverage, and support a positive shopping experience. Train and assist associates, oversee transactions and cash controls, promote company programs, and ensure compliance with safety, security, and operational standards.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirements are listed. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as standing, bending, and lifting.

Skills

Leadership
Customer Service
Retail Operations
Associate Training
Conflict Resolution
Safety Procedures
Emergency Readiness
Loss Prevention
Cash Management
Register Auditing
Transaction Oversight
Scheduling And Coverage Coordination
Communication
Attention To Detail
Time Management
Flexibility

Benefits

Career Growth Opportunities
Recognition And Appreciation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Training
Customer Concerns
Associate Support
Safety Procedures
Emergency Response
Theft Prevention
Loss Prevention
EAS
Scanning Accuracy
Transaction Processing
Returns And Exchanges
Cash Management
Register Controls
Cash Audits
Customer Loyalty
Credit Card Services
Protection Plans
Discount Programs
Operational Compliance
Shift Flexibility
Physical Demands

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