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Added 6 mins ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 6 mins ago
Project Manager
Konrad
Toronto, ON
Collaborate with teams to understand and interpret client business challenges and translate them into structured, actionable plans
Added 6 mins ago
Program Manager
Konrad
Toronto, ON
…leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and…
Added 6 mins ago
Manager
Konrad
Toronto, ON
Konrad is a next-generation digital consultancy that solves complex business problems for global clients with creative, forward-thinking solutions. We're passionate about innovation and…
Added 6 mins ago
Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 6 mins ago
Advisor, Strategic Procurement
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Research and analyze relevant data, business processes, workflows, and performance metrics to assess the effectiveness, efficiency, and sustainability of existing processes and identify…
Added 6 mins ago
Administrative Assistant
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Ensure inquiries are appropriately handled on behalf of the Manager; provide accurate information upon requests and enquiries; exercise sound judgement and maintain…
Added 6 mins ago
Coordinator, Compensation
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…accordance to the Exempt Compensation Plan and under guidance of the Manager. Develops, researches, compiles, tracks, and assembles data and information for branch programs, procedures, and…
Added 6 mins ago
CL
Manager of Corporate Finance- Investor Relations
Charger Logistics Inc
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Manager of Corporate Finance- Investor Relations
Added 6 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 6 mins ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
…assist with achieving the goals and objectives relating to business development as set forth by the Branch Manager at multiple…
Added 6 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Tillsonburg, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 6 mins ago
GC
Project Manager, Calgary
GUNN Consultants
Calgary, AB
- Full-time
…the project. This role is suited to an experienced Project Manager who is comfortable owning projects end-to-end and making decisions in a consulting environment. The Project Manager will…
Added 7 mins ago
D
Expression of Interest - Sales Development Representative (Toronto)
Darktrace
Toronto, ON
- Full-time
Maintaining quality relationships with your manager and external customer-facing Account Executives to support new business growth.
Added 22 mins ago
RB
Senior Manager, AI Engineering (AML &Fraud)
Royal Bank of Canada
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 22 mins ago
A
Quality Assurance Technician
Arrow
Stratford, ON
- Full-time
…developing our people has been a core function and commitment of our business. Our culture is built on safety, integrity, and a commitment to partnering with our customers. We offer our…
Added 22 mins ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
…concerns of all associates and remain focused on store specific business…
Added 22 mins ago
J
Senior Manager, Credit Risk
Jobber
Remote, Canada
- Full-time
- Remote
The Senior Manager, Credit Risk will lead and grow a team of Credit Risk Analysts, owning the day-to-day operations of the credit risk function while helping build it into something more…
Added 22 mins ago
CC
Retail Shift Leader
Canna Cabana
St. Paul, AB
- Full-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 22 mins ago
AE
Sales Representative - Forestry | Fredericton, NB
A.L.P.A. Equipment Ltd.
Maugerville, NB
- Full-time
Reporting to the Sales Manager, the Sales Representative will be responsible for promoting and selling our forestry equipment brands, including Landrich, Ponsse, and Rotobec, within an…
Added 22 mins ago
AE
Sales Representative Construction | Truro
A.L.P.A. Equipment Ltd.
Upper Onslow, NS
- Full-time
Reporting to the Sales Manager, the Sales Representative will be responsible for promoting and selling our equipment brands, including JCB and Hyundai within an assigned territory in Nova…
Added 22 mins ago
SJ
Assistant Store Manager - Peoples Jewellers - Lynden Park Mall
Signet Jewelers
Brantford, ON · Canada - Lynden Park Mall - Brantford, ON
- Full-time
Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the type of person that enjoys working with the best of the best and celebrating the…
Added 22 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Champlain Place
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 22 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Les Avenues Vaudreuil
Groupe Dynamite, Inc Garage
Vaudreuil-Dorion, QC · Vaudreuil, Quebec
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 22 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Smiths Falls, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Walmart Canada

(CAN) Customer Service Manager

Smiths Falls, ON, Canada

$15 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.90.

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Le taux horaire minimum pour ce poste débute à 18.90.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

114 LOMBARD ST, SMITHS FALLS, ON K7A 5B8, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient associate coverage, and resolve customer and associate concerns. Train associates, oversee transactions and cash controls, support loss prevention and emergency procedures, and ensure compliance with company standards and programs.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirements are specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as standing, bending, and lifting.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Customer Concern Resolution
Transaction Oversight
Cash Management
Register Auditing
Loss Prevention
Emergency Readiness
Safety Compliance
Scheduling And Break Coordination
Operational Compliance
Time Management
Attention To Detail
Physical Stamina

Benefits

Career Growth Opportunities
Recognition And Appreciation
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Coverage
Associate Training
Scanning Accuracy
Productivity Standards
Company Programs
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Electronic Article Surveillance
Failure To Deactivate Logs
Loss Prevention
Cash Management
Register Opening And Closing
Cash Audits
Emergency Procedures
Safety Requirements
Theft Prevention
Credit Card Services
Protection Plans
Customer Discounts
Associate Discounts
Inventory Restocking
Product Zoning

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