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Added 22 mins ago
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(CAN) General Merchandise Associate
Walmart
Thompson, MB
- Part-time
…retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting stocking and…
Added 22 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Edmonton, AB
- Part-time
…suited for individuals seeking an engaging role in customer service or…
Added 1 hour ago
WC
(CAN) Meat Associate
Walmart Canada
Yorkton, SK
- Full-time
…environment. In this role, you deliver outstanding customer service by living Walmart’s values, keeping the meat department clean, organized, and well‑stocked, and supporting daily sales…
Added 1 hour ago
WC
(CAN) Overnight Associate
Walmart Canada
Penticton, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Kelowna, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
W
(CAN) Overnight Associate
Walmart
Regina, SK
- Part-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 1 hour ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Richmond, BC
- Full-time
…retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting stocking and…
Added 1 hour ago
WC
(CAN) Overnight Associate (PT)
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 1 hour ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Richmond, BC
- Full-time
…while maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for…
Added 1 hour ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Toronto, ON
- Contract
…suited for individuals seeking an engaging role in customer service or…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…suited for individuals seeking an engaging role in customer service or…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…suited for individuals seeking an engaging role in customer service or…
Added 2 hours ago
W
(CAN) Overnight Associate (PT)
Walmart
Mississauga, ON
- Part-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 2 hours ago
W
(CAN) Stock Unloader Associate
Walmart
Dryden, ON
- Part-time
…while maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for…
Added 2 hours ago
W
(CAN) Préposé au traitement des commandes OMNI
Walmart
Gatineau, QC
- Full-time
…suited for individuals seeking an engaging role in customer service or…
Added 4 hours ago
W
(CAN) OMNI Customer Fulfillment Associate PT
Walmart
Drumheller, AB
- Part-time
…suited for individuals seeking an engaging role in customer service or…
Added 4 hours ago
W
(CAN) Overnight Associate
Walmart
Dryden, ON
- Full-time
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers,…
Added 4 hours ago
W
(CAN) Part-Time Stock Unloader Associate
Walmart
Stratford, ON
- Part-time
…while maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for…
Added 4 hours ago
W
(CAN) Dairy Frozen Associate
Walmart
Swift Current, SK
- Part-time
…retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and supporting…
Added 4 hours ago
W
(CAN) Préposé au traitement des commandes OMNI
Walmart
Laval, QC
- Full-time
…suited for individuals seeking an engaging role in customer service or…
Added 7 hours ago
WC
(CAN) Overnight Associate (Full Time)
Walmart Canada
Merritt, BC
- Full-time
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 7 hours ago
(CAN) Overnight Associate (Part Time)
Walmart Canada
Merritt, BC
Position Summary...To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by…
Added 7 hours ago
WC
Dairy frozen Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a clean, organized, and well zoned Dairy/Frozen department, and supporting…
Added 7 hours ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
New Westminster, BC
- Full-time
…suited for individuals seeking an engaging role in customer service or…
Added 7 hours ago
(CAN) OMNI Customer Fulfillment Associate (Part Time)
Walmart Canada
Alliston, ON
…suited for individuals seeking an engaging role in customer service or…

Walmart Canada

(CAN) Customer Service Manager

Kelowna, BC, Canada

$15 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Dec 8, 2026
Posting language: English
Posted: Nov 8, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

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Le taux horaire minimum pour ce poste débute à 19.20.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1555 BANKS RD, KELOWNA, BC V1X 7Y8, Canada

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient customer flow, and support associates. Oversee transactions, cash controls, safety and emergency procedures, loss-prevention processes, and company programs while training associates on relevant systems and standards.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirement is listed. The role requires flexibility to work evenings, weekends, and holidays, and involves extended standing, repetitive tasks, and lifting up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Scheduling And Coverage Coordination
Operational Compliance
Attention To Detail
Adaptability

Benefits

Career Growth Opportunities
Recognition And Appreciation
Meaningful Work

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Training
Customer Concerns
Associate Support
Register Coverage
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Cash Management
Register Opening And Closing
Register Audits
Electronic Article Surveillance
Loss Prevention
Theft Prevention
Emergency Procedures
Safety Practices
Scanning Accuracy
Productivity Standards
Company Programs
Credit Card Services
Protection Plans
Discount Programs
Charity Initiatives
Shift Flexibility
Inventory Restocking
Store Recovery

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