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Added 1 min ago
IH
Clinical Specialist | Home Health
Interior Health Authority
Kelowna, BC
- Full-time
In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required…
Added 1 min ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Location: Remote/Hybrid- Vancouver, BC (Candidates MUST reside in the Vancouver Metropolitan area)Employment Type Full Time Permanent Reports to: Manager, Process Engineering
Added 1 min ago
K
Senior Quality Manager - Energy Construction
Kiewit
AB · Edmonton, AB
- Full-time
As a Sr. Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 1 min ago
AF
Environmental, Social and Governance (ESG) Co-op
Agri Foods
Burnaby, BC
- Full-time
May need to follow food safety, health and safety, hygiene, or site access standards.
Added 1 min ago
AF
QA Co-op, Organic Meadow
Agri Foods
Guelph, ON
- Full-time
…Assurance team! The QA Technician is responsible for monitoring the safety, quality, and composition of raw ingredients and finished products, participating in the application of the Food…
Added 1 min ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · Manufacturing (SLG)
- Full-time
…targets are met while maintaining high standards of quality, safety, and efficiency. Acting as a working lead, the position guides team members, monitors workflow, and supports management…
Added 1 min ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
Respect and obey safety policies and procedures in our yard and on jobsites.
Added 1 min ago
GC
Category Manager
GMS Canada
Langford, BC
- Full-time
The Category Manager is responsible for product life cycle in their category from purchase to point of sale, making changes to the product line as needed to increase revenue. Working…
Added 1 min ago
W
(CAN) Cashier
Walmart
Timmins, ON
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 17 mins ago
A
Hospitality Worker - AgeCare Mount Ida Mews
AgeCare
Salmon Arm, BC · AgeCare Mount Ida Mews
- Part-time
The Hospitality Worker reporting to the Hospitality Manager is primarily responsible for assigned cleaning duties in accordance with established work schedules, policies, and procedures.…
Added 32 mins ago
(CAN) Self Checkout Attendant - Part Time
Walmart Canada
Port Elgin, ON
…and escalate cash or technical issues to the Customer Service…
Added 32 mins ago
WB
Assistant Manager Sous Chef, Winter Seasonal
Whistler Blackcomb
Whistler, BC
- Temporary
…promoting teamwork amongst staff, and maintaining food quality and safety to ensure an exceptional dining experience for our…
Added 32 mins ago
CO
Return to Work Specialist (2)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…timely, and sustainable return-to-work outcomes. Reporting to the Manager of Health, Safety, and Return to Work Services, you'll play an important role in supporting employee wellness,…
Added 32 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Val-d'Or, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 32 mins ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Dryden, ON
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 32 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Hinton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 32 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Lloydminster, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 32 mins ago
WC
Day Remodel Associate
Walmart Canada
Huntsville, ON
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 32 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Lloydminster, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 32 mins ago
WC
(CAN) Pharmacy Intern
Walmart Canada
Bracebridge, ON
- Full-time
In collaboration with the designated pharmacy manager and his/her preceptor, the intern adheres to the drug distribution protocols of the pharmacy to ensure safety, accuracy and quality of…
Added 32 mins ago
WC
(CAN) Gérant de rayon leader, marchandise générale
Walmart Canada
Baie-Comeau, QC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 32 mins ago
WC
(FT) Cashier
Walmart Canada
Greenwood, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 32 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Lethbridge, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 32 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Timmins, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 32 mins ago
WC
Customer Service Manager
Walmart Canada
Port Perry, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Walmart Canada

(CAN) Customer Service Manager

Hinton, AB, Canada

$15 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.45.

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Le taux horaire minimum pour ce poste débute à 17.45.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

# 100 900 CARMICHAEL LANE, PARKS W MALL HINTON, AB T7V 1Y6, Canada

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More about this job

Responsibilities

Lead front-end operations by supporting customers and associates, coordinating coverage, training staff, and overseeing transactions, cash controls, and loss-prevention procedures. Maintain safety and operational standards while promoting company programs and ensuring efficient customer service.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirements are specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to stand for extended periods, perform repetitive tasks, and lift up to 50 pounds occasionally.

Skills

Customer Service
Front-End Operations
Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Staff Scheduling
Operational Compliance
Communication
Time Management
Physical Stamina

Benefits

Career Growth Opportunities
Recognition And Appreciation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Front-End Operations
Associate Training
Customer Concerns
Register Coverage
Break Coordination
Scanning Accuracy
Productivity Standards
Company Programs
Discount Programs
Electronic Article Surveillance
Purchase Transactions
Returns And Exchanges
Transaction Approvals
Loss Prevention
Cash Management
Register Opening And Closing
Cash Audits
Emergency Procedures
Safety Practices
Theft Prevention
Evacuation Procedures
Customer Loyalty
Operational Standards
Evening Shifts
Weekend Shifts
Holiday Shifts

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