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Added 4 mins ago
Director, Student Housing
Douglas College
New Westminster, BC
Full-time
…and lead our first Student Housing program. Reporting to the Associate Vice President, Student Affairs, the Director, Student Housing will provide vision and leadership for a new student…
Added 6 mins ago
Overnight DC Supervisor
Leons Furniture Limited
Calgary, AB
Full-time
…are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation,…
Added 51 mins ago
CLI - Warehouse Associate - Kamloops
ContainerWorld Forwarding Services Inc
Kamloops 1, BC
$28.74 CAD / hour
Full-time
Vast majority of work is handled during week days (very few weekend or overnight shifts)
Added 1 hour ago
Overnight Freight Associate Part Time - MISSISSAUGA W
The Home Depot Canada
Mississauga, ON
Part-time
Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Added 2 hours ago
Quality Control Associate
HelloFresh
Mississauga, ON
As a Quality Control Associate you will take a hands-on approach to maintaining and continuously improving our product quality control processes and monitoring our food safety requirements.…
Added 2 hours ago
Field Service Technician
Salvagnini America, Inc.
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(CAN) Asset Protection Associate
Walmart Canada
Toronto, ON
Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 3 hours ago
(CAN) Stock Unloader Associate
Walmart Canada
Toronto, ON
Full-time
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(CAN) General Merchandise Associate
Walmart Canada
Vaughan, ON
Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
OMNI Customer Fulfillment Associate
Walmart Canada
North Battleford, SK
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
Gérant de rayon, marchandise générale
Walmart Canada
Saint-Georges, QC · St-Georges, QC
Full-time
Ensures associate breaks are taken in accordance with coverage requirements to support smooth operations.
Added 3 hours ago
Overnight Associate
Walmart Canada
Toronto, ON
Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 3 hours ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 3 hours ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
ON · Kenora, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
(CAN) Overnight Associate
Walmart Canada
Camrose, AB
Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 3 hours ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Midland, ON
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
(CAN) Customer Service Manager
Walmart Canada
Winnipeg, MB
$15 CAD / hour
Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Added 3 hours ago
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Winnipeg, MB
Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
(CAN) Overnight Associate
Walmart Canada
Portage la Prairie, MB
Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 3 hours ago
Produce Stocker
Walmart Canada
Okotoks, AB
Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
Quality Control Associate
Factor_
Calgary, AB
Full-time
As a Quality Control Associate you will take a hands-on approach to maintaining and continuously improving our product quality control processes and monitoring our food safety requirements.…
Added 3 hours ago
(CAN) Préposé à l’accueil
Walmart Canada
Sherbrooke, QC
Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
(CAN) General Merchandise Associate
Walmart Canada
Barrie, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
(CAN) Asset Protection Associate (Security License Required)
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
Contract
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 3 hours ago
(CAN) Stockperson/Cartpusher
Walmart Canada
Mississauga, ON
Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.

Walmart Canada

(CAN) Customer Service Manager

Winnipeg, MB, Canada

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $16.95.

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Le taux horaire minimum pour ce poste débute à 16.95.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3655 PORTAGE AVE, UNICITY MALL WINNIPEG, MB R3K 2G6, Canada

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for managing associate coverage, overseeing transactions, and ensuring compliance with safety and loss prevention standards.

Requirements

Candidates must be at least 16 years old and capable of performing physical tasks such as standing for extended periods and lifting up to 50 lbs. The role requires flexibility to work various shifts, including evenings, weekends, and holidays.

Skills

Customer service
Leadership
Front end operations
Cash management
Loss prevention
Associate training
Conflict resolution
Safety compliance
Inventory management
Transaction oversight
Operational standards
Communication
Time management
Adaptability

Benefits

Career growth opportunities
Employee discount programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Front End Operations
Loss Prevention
Cash Management
Safety Procedures
Inventory Management
Associate Training
Compliance
EAS Systems
Transaction Oversight
Leadership
Operational Standards
Merchandise Deactivation
Store Standards
Workday

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