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Added 13 mins ago
(CAN) Fashion Associate
Walmart Canada
Vaughan, ON
Contract
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 13 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Vaughan, ON
Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 13 mins ago
(CAN) Stocking 1 Team Associate
Walmart Canada
Vaughan, ON
Contract
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…
Added 13 mins ago
Pharmacy Manager
Walmart Canada
Atholville, NB
Full-time
…Associates' scheduling according to business needs, ongoing associate assessment and periodic performance reviews. Responsible for developing and executing business action plans to meet the…
Added 13 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
North Battleford, SK
Full-time
…team player. They are a key member in the delivery of superior customer…
Added 13 mins ago
Gérant de rayon, marchandise générale
Walmart Canada
Saint-Georges, QC · St-Georges, QC
Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 13 mins ago
Pharmacy assistant
Walmart Canada
Toronto, ON · Etobicoke, ON
Full-time
…team player. They are a key member in the delivery of superior customer…
Added 13 mins ago
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Bowmanville, ON
Full-time
Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase…
Added 13 mins ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Added 13 mins ago
(CAN) Fashion Associate
Walmart Canada
Steinbach, MB
Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 13 mins ago
(CAN) Customer Service Manager
Walmart Canada
Winnipeg, MB
$15 CAD / hour
Full-time
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Added 13 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Keswick, ON
Full-time
…team player. They are a key member in the delivery of superior customer…
Added 13 mins ago
(CAN) Associé des rayons de la mode
Walmart Canada
Baie-Comeau, QC
Full-time
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 13 mins ago
(CAN) Préposé à l’accueil
Walmart Canada
Sherbrooke, QC
Full-time
…creating a welcoming and positive shopping experience for every customer. By delivering exceptional customer service and supporting sales floor operations, you help build customer trust and…
Added 13 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Barrie, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 13 mins ago
(CAN) Associé d’équipe Stocking 1
Walmart Canada
Saint-Bruno, QC
Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…
Added 13 mins ago
Analyst, Walmart Services - Supply Forecast
Walmart Canada
Mississauga, ON
Full-time
…Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 13 mins ago
(CAN) Stocking 1 Team Associate
Walmart Canada
Fort McMurray, AB
Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…
Added 13 mins ago
(CAN) Self Checkout Attendant (PT)
Walmart Canada
Ancaster, ON
Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 13 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Belleville, ON
Contract
…team player. They are a key member in the delivery of superior customer…
Added 13 mins ago
(can) staff pharmacist
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
Establish and develop a strong working relationship with Professional Services District Manage and other stakeholders.
Added 13 mins ago
(CAN) Stocking 1 Team Associate
Walmart Canada
Fort McMurray, AB
Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…
Added 13 mins ago
Staff Pharmacist
Walmart Canada
Fredericton, NB
Full-time
Establish and develop a strong working relationship with Professional Services District Manage and other stakeholders.
Added 13 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Barrie, ON
Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 13 mins ago
(CAN) Associé d’équipe Stocking 1
Walmart Canada
Saint-Bruno, QC
Full-time
Position Summary...To provide customer service by completing assigned stocking activities. This will be accomplished by accurately stocking picks and new merchandise all in a safe and clean…

Walmart Canada

(CAN) Customer Service Manager

ON, Canada
Kenora, ON, Canada

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.55.

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Le taux horaire minimum pour ce poste débute à 18.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

24 MIIKANA WAY UNIT # 1, KENORA, ON P9N 4J1, Canada

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for associate training, cash management, loss prevention, and maintaining safety and operational standards.

Requirements

Candidates must be at least 16 years old and possess the ability to work a flexible schedule, including evenings, weekends, and holidays. The role requires physical stamina for standing, bending, and lifting up to 50 lbs.

Skills

Customer service
Leadership
Front end operations
Cash management
Loss prevention
Associate training
Conflict resolution
Safety compliance
Inventory management
Transaction oversight
Operational standards
Team coordination

Benefits

Career growth opportunities
Employee discount programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Front End Operations
Cash Management
Loss Prevention
EAS Systems
Safety Procedures
Team Leadership
Inventory Control
Training
Compliance
Transaction Oversight
Operational Standards
Conflict Resolution
Retail Management

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