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Added 3 hours ago
WC
(FT) OMNI Customer Fulfillment Associate
Walmart Canada
Greenwood, NS
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Renfrew, ON
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Toronto, ON
- Contract
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Renfrew, ON
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Renfrew, ON
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Shawinigan, QC
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Alliston, ON
- Contract
…while maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for…
Added 3 hours ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Pointe-Claire, QC
- Full-time
…incidents such as fire or other emergencies. Participates in store task team responsibilities as required to support overall…
Added 3 hours ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Calgary, AB
- Contract
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Stettler, AB
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
W
OMNI Customer Fulfillment Associate
Walmart
Renfrew, ON
- Part-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 3 hours ago
W
(CAN) Associé, épicerie
Walmart
Shawinigan, QC
- Part-time
…and supporting stocking and sales activities. As part of the team, you help ensure the store is always ready for customers and contribute to a positive, dependable shopping experience. This…
Added 3 hours ago
W
(CAN) Préposé au déchargement
Walmart
Shawinigan, QC
- Full-time
…while maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for…
Added 3 hours ago
W
(CAN) Préposé au traitement des commandes OMNI
Walmart
Shawinigan, QC
- Part-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Timmins, ON
- Full-time
…and supporting stocking and sales activities. As part of the team, you help ensure fresh products are available and the department is always customer ready. This role is ideal for…
Added 4 hours ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
St. Catharines, ON
- Contract
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
Personal Shopper / OMNI Customer Fulfillment Associate
Walmart Canada
Port Alberni, BC
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Welland, ON
- Contract
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Cranbrook, BC
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
(CAN) Meat Associate
Walmart Canada
Mount Pearl, NL
- Contract
…well‑stocked, and supporting daily sales activities. As part of the team, you help create a fresh, inviting shopping experience for customers. This role is ideal for individuals who enjoy…
Added 4 hours ago
WC
(CAN) Dairy Frozen Associate
Walmart Canada
Markham, ON
- Full-time
…and supporting stocking and sales activities. As part of the team, you help ensure fresh products are available and the department is always customer ready. This role is ideal for…
Added 4 hours ago
WC
(CAN) Stock Unloader Associate (2:30PM - 11:30PM)
Walmart Canada
Keswick, ON
- Full-time
…while maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for…
Added 4 hours ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Victoriaville, QC
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Markham, ON
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Added 4 hours ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Shawinigan, QC
- Full-time
Manages overnight hours effectively and planning accordingly to stay energized and focused.

Walmart Canada

(CAN) Gérant du service à la clientèle

Shawinigan, QC, Canada

The minimum rate of pay for this position starts from $19.55. · Full-time

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Job details

Pay: The minimum rate of pay for this position starts from $19.55.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

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Le taux horaire minimum pour ce poste débute à 19.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1600 BLVD ROYAL, SHAWINIGAN, QC G9N 8S8, Canada

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and support a positive shopping experience. Train and assist associates, oversee transactions and cash controls, and ensure compliance with safety, security, loss-prevention, and company procedures.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirement is listed. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as standing, bending, and lifting up to 50 pounds occasionally.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Operational Compliance
Scheduling and Break Coordination
Inventory Handling
Communication
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Training
Customer Concerns
Associate Support
Register Coverage
Break Coordination
Scanning Accuracy
Productivity Standards
Purchase Transactions
Returns and Exchanges
Transaction Approvals
Cash Management
Register Opening and Closing
Cash Audits
Electronic Article Surveillance
Loss Prevention
Theft Prevention
Emergency Procedures
Workplace Safety
Company Programs
Credit Card Services
Protection Plans
Customer Discounts
Inventory Handling
Store Recovery
Evening Shifts
Weekend Shifts
Holiday Shifts

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