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Added 7 mins ago
JI
Project Sales Associate
J.D. Irving, Limited
Moncton, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 7 mins ago
C
Gas Bar Supervisor - Brooks Gas Bar
Co-op
Brooks, AB
- Part-time
South Country Co-op is seeking a customer-focused and team-oriented Part-Time Gas Bar Supervisor to join our team at the Brooks Gas Bar in Brooks, AB. Reporting to the Gas Bar/C-Store…
Added 7 mins ago
TT
Assistant Store Manager Winners HomeSense Collingwood Centre
The TJX Companies, Inc.
Collingwood, ON
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 22 mins ago
BM
Elevated Keyholder - Oakville
Brand Momentum
Oakville, ON
- Part-time
Strong customer service skills with the ability to drive sales and lead by example.
Added 22 mins ago
FB
Service Supervisor I
Farm Boy Inc.
Cambridge, ON
- $18.4 CAD / hour
- Part-time
You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on…
Added 22 mins ago
R&
Sales Support Specialist I
Robertson & Company Ltd.
Waterloo, ON
- Contract
Looking for customer service experience (over the phone is helpful)
Added 37 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Halifax, NS
- Full-time
· Work collaboratively with the pharmacists on duty to help resolve patient issues and concerns in a timely and positive manner, utilizing outstanding customer service skills.
Added 37 mins ago
LC
Staff Product Designer, Agentic Experiences
Loblaw Companies Limited
Toronto, ON
- Full-time
…interaction models, shared design approaches and more connected customer…
Added 37 mins ago
L
Branch Manager - Office 1705
LendDirect
North Vancouver, BC
- Full-time
Lead Loan Processes: Oversee new and refinanced loans, ensuring compliance and delivering outstanding customer service.
Added 37 mins ago
PC
Overnight Lead Guest Services Team Member
Pilot Company
Sault Ste. Marie, ON
- Full-time
Incredible customer service skills & the ability to help maintain a customer focused culture
Added 37 mins ago
R(
Assistant Store Manager (Contract - 12 months) - SmartCentre Halifax
Reitmans (Canada) Ltée/Ltd
Halifax, NS
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 37 mins ago
AI
Retail Management Trainee
American Iron and Metal
Sherbrooke, QC
- Full-time
Have 5 to 10 years of experience in retail and/or customer service
Added 37 mins ago
AI
Retail Management Trainee
American Iron and Metal
St.-Nicéphore, QC · Sherbrooke, Québec
- Full-time
Have 5 to 10 years of experience in retail and/or customer service
Added 51 mins ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. Marys, ON
…enjoy fresh, high-quality products and friendly, professional service. You’ll lead, coach, and develop your team, foster a positive and collaborative work environment, and ensure the…
Added 51 mins ago
AK
Retail Management Trainee
AIM KENNY U-PULL
Drummondville, QC
- Full-time
Have 5 to 10 years of experience in retail and/or customer service
Added 51 mins ago
AK
Retail Management Trainee
AIM KENNY U-PULL
Sherbrooke, QC
- Full-time
Have 5 to 10 years of experience in retail and/or customer service
Added 51 mins ago
Z
Area Sales Specialist
ZebraBlinds4you
Barrie, ON
- Full-time
…consultations, and presenting window treatment solutions tailored to customer needs, budgets, and design preferences. The specialist will manage the entire sales cycle, including lead…
Added 1 hour ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 hour ago
B
Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 1 hour ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 1 hour ago
F
Regional Sales Manager, Alberta
Financeit
AB · Alberta, Canada
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering…
Added 1 hour ago
FI
Ecommerce Operations Specialist
fishRecruit Inc.
Toronto, ON · North York, ON
- $47,000 to $50,000 CAD / year
- Full-time
…enjoys solving problems. You'll work closely with our E-commerce Lead and internal teams to help keep products available, listings accurate, and customer issues…
Added 1 hour ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 1 hour ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 1 hour ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.

Walmart Canada

(CAN) Gérant du service à la clientèle

Lachute, QC, Canada

The minimum rate of pay for this position starts from $19.55. · Full-time

Apply About employer

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Job details

Pay: The minimum rate of pay for this position starts from $19.55.
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

‎

Le taux horaire minimum pour ce poste débute à 19.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

480 AV BETHANY, LACHUTE, QC J8H 4H5, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Apply About employer

More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient associate coverage, and support a positive shopping experience. Train and assist associates, oversee transactions and cash controls, promote company programs, and ensure safety, security, and operational procedures are followed.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirements are specified. The role requires flexibility to work evenings, weekends, and holidays, and involves extended standing, repetitive tasks, and lifting items weighing up to 50 pounds occasionally.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Customer Concern Resolution
Transaction Oversight
Cash Management
Register Auditing
Loss Prevention
Electronic Article Surveillance
Safety Compliance
Emergency Readiness
Staff Scheduling
Operational Compliance
Retail Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Coverage
Break Coordination
Associate Training
Scanning Accuracy
Productivity Standards
Purchase Transactions
Returns
Exchanges
Cash Management
Register Opening and Closing
Register Audits
Electronic Article Surveillance
Loss Prevention
Safety Procedures
Emergency Procedures
Theft Prevention
Customer Loyalty
Credit Card Services
Protection Plans
Discount Programs
Charity Initiatives
Operational Standards

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