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Added 38 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 38 mins ago
(CAN) Food & Consumables Team Lead
Walmart Canada
Cornwall, ON
Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 38 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Vaudreuil-Dorion, QC
Contract
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 53 mins ago
Retail Store Coordinator Full time Winners- Laurentian Valley
The TJX Companies, Inc.
Pembroke, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
Director, E-commerce & Digital Growth, Agricultural Retail
Talencore
ON · London (Sunningdale / West Masonville / Medway / NE Hyde Park / East Fox Hollow), Ontario
Full-time
Work closely with sales, retail, operations, technical, regulatory and leadership teams.
Added 2 hours ago
Responsable de l'Experience Invite | Carrefour Laval
lululemon
Laval, QC
Full-time
Added 2 hours ago
Director - Global Procurement, Store Development & Facilities
lululemon
Vancouver, BC
Full-time
The Director, Facilities & Store Development Procurement supports stakeholders across key corporate, retail and design business areas in meeting their business goals and objectives. In…
Added 2 hours ago
Assistant Store Manager Winners Homesense Metrotown
TJX Companies
Burnaby, BC
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 3 hours ago
Part Time Floor Leader - Mic Mac Shopping Centre
Lush Fresh Handmade Cosmetics North America
Dartmouth, NS
Part-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 3 hours ago
B2B - Sales Account Manager
GOODAI GLOBAL USA INC.
Vancouver, BC
$95,000 to $120,000 CAD / year
Full-time
We are seeking a results-driven B2B Sales Account Manager to lead and expand key wholesale and national retail accounts across Canada and North America.
Added 3 hours ago
Vice President of Customer Experience (CX)
AMZ Prep®
Mississauga, ON
Full-time
You will run a book of your own, lead the team that runs the rest, and build the system that lets us see account health before it turns into churn.
Added 5 hours ago
Assistant Manager - Stock Yards Village
Old Navy
Toronto, ON
Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 6 hours ago
Front End - Manager Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stoney Creek, NB
Manage store operations and communicate requirements/changes to department employees as required
Added 6 hours ago
Creative Project Specialist [AQ-19672]
Aquent
Toronto, ON · Scarborough, ON
$29 to $35 CAD / hour
Contract
Aquent is thrilled to partner with a leading global retail organization that is at the forefront of delivering exceptional customer experiences. This innovative company is dedicated to…
Added 7 hours ago
Sales Keyholder, PT
Under Armour
London, ON
Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
Added 7 hours ago
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 7 hours ago
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
…characteristics of the job. Must have complete mastery of all Store operations by location and outstanding leadership skills along with inspiring interpersonal effectiveness to lead team,…
Added 7 hours ago
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
Other
…characteristics of the job. Must have complete mastery of all Store operations by location and outstanding leadership skills along with inspiring interpersonal effectiveness to lead team,…
Added 8 hours ago
Interim Lead
sephora.com
Saskatoon, SK
$20 to $23.55 CAD / hour
Full-time
Be available during peak retail operations (nights, weekends and holidays)
Added 9 hours ago
CRM and Digital Marketing Specialist
Kia Canada
Mississauga, ON
Full-time
…into reality, defining smart solutions involving technology, operations, marketing and communications that will help facilitate the effective implementation of strategic marketing…
Added 10 hours ago
Executive Chef
Banff Caribou Properties
Banff, AB
This is a rare opportunity to lead a restaurant from the ground up while joining a hospitality company that continues to invest in innovative dining experiences and elevate Banff's culinary…
Added 10 hours ago
Front Desk Supervisor
Banff Caribou Properties
Banff, AB
Supervise Front Desk operations during your assigned shift to a consistently high standard.
Added 10 hours ago
Sous Chef- Sudden Sally
Banff Caribou Properties
Banff, AB
As Sous Chef, you will work closely with the Executive Chef to lead daily kitchen operations, inspire the culinary team, and ensure every dish leaving the kitchen reflects the quality and…
Added 10 hours ago
General Manager, Sudden Sally
Banff Caribou Properties
Banff, AB
…looking for an experienced and passionate General Manager to lead our operation, inspire our team, and drive business…
Added 10 hours ago
Rotating Equipment Manager
Shell
Scotford, AB
Full-time
Set direction for and lead Rotating Equipment discipline engineering team.

Walmart Canada

(CAN) Gérant du service à la clientèle

Cowansville, QC, Canada

Pay: The minimum rate of pay for this position starts from $19.55.
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

‎

Le taux horaire minimum pour ce poste débute à 19.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1770 RUE DU SUD, COWANSVILLE, QC J2K 3G8, Canada

Are you currently a Walmart associate?

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for managing cash controls, overseeing transactions, and training associates on company procedures and safety standards.

Requirements

Candidates must be at least 16 years of age and possess the ability to work a flexible schedule including evenings, weekends, and holidays. The role requires physical stamina for tasks such as standing for extended periods and lifting inventory up to 50 lbs.

Skills

Customer Service
Leadership
Cash Management
Loss Prevention
Team Training
Operational Compliance
Conflict Resolution
Inventory Management
Safety Procedures
Front End Operations

Benefits

Career Growth Opportunities
Employee Recognition

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Leadership
Cash Management
Loss Prevention
EAS Systems
Front End Operations
Inventory Management
Safety Compliance
Team Development
Transaction Oversight
Operational Standards
Customer Loyalty
Workplace Safety
Emergency Procedures

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