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Added 1 hour ago
Coordinator, Business Operations
Toronto Rock Lacrosse Club
Oakville, ON
Full-time
…responsible for coordinating day-to-day- administration, customer service, programs, events, travel and internal support across the Toronto Rock Group. This role works closely with…
Added 1 hour ago
Customer Success Specialist, Entry Level
Jobright.ai
Canada
Full-time
Familiarity with CRM, help-desk, project management, or collaboration tools
Added 1 hour ago
Cashier
Princess Auto Ltd.
Grande Prairie, AB
Part-time
…unique shopping experience for our customers. We call it Royal Service. You are an important part of our team’s success as you will often be the first or last person to interact with a…
Added 1 hour ago
IT Technician, Entry Level
Jobright.ai
Canada
Full-time
Previous help desk, technical support, or customer service experience
Added 1 hour ago
Analyst - Incident Management (EN/FR)
Resonaite
Montreal, QC
Contract
3+ years of experience in Incident Management, IT Service Management, Service Desk, Network Operations, Systems Operations or a related IT operations environment.
Added 1 hour ago
Guest Service Representative
Hampton Inn by Hilton
Orangeville, ON
Full-time
Role Description The Guest Service Representative is a full-time, on-site position based at the Hampton Inn by Hilton in Orangeville, ON. This role is responsible for greeting guests,…
Added 1 hour ago
Overnight Order Picker Full Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 2 hours ago
IT Help Desk Technician, Entry Level
Jobright.ai
Canada
Full-time
Previous help desk, technical support, or customer service experience
Added 2 hours ago
Customer Service Desk Associate Contract Position
RONA
Sudbury, ON · Greater Sudbury, ON
Contract
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 hours ago
1.0 Permanent Central School Secretary
Near North District School Board
North Bay, ON
Full-time
Additional support is provided for software and platform issues and requests; including Help Desk Ticket support for Edsby and PowerSchool
Added 3 hours ago
Chiropractor - York Region (Join the Talent Pool!)
Myo
ON
Contract
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 3 hours ago
Physiotherapist - York Region (Join the Talent Pool!)
Myo
ON
Contract
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 3 hours ago
Registered Massage Therapist - York Region (Join the Talent Pool!)
Myo
ON
Contract
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 3 hours ago
Chiropractor - York Region (Join the Talent Pool!)
Myo
Toronto, ON
Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 3 hours ago
Physiotherapist - York Region (Join the Talent Pool!)
Myo
Toronto, ON
Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 3 hours ago
Registered Massage Therapist - York Region (Join the Talent Pool!)
Myo
ON · York, ON
Full-time
Collaborative in nature and see the importance and impact of partnering closely with your clinic’s Front Desk team
Added 4 hours ago
Temporary Fashion Associate - Stratford
Reitmans (Canada) Ltée/Ltd
Stratford, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 5 hours ago
Front Office Manager
Jobbe
Halifax, NS
Full-time
…management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise…
Added 5 hours ago
General Manager
Perspect-IV Fitness Studio
Vaughan, ON
Part-time
This is not a desk-only role. You'll be visible, accountable, and directly involved in what makes the studio work.
Added 6 hours ago
Workers Compensation Attorney Principal - Compensation Attorney Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 6 hours ago
Document Services Administrator-Office & Admin Specialist Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…achieving productivity and efficiency goals and excellent customer…
Added 6 hours ago
Office Administrator
Classic Fire + Life Safety
Kingston, ON
Full-time
…administrative professional responsible for supporting front desk operations, customer communications, accounts payable processing, invoice processing support, payment processing support,…
Added 6 hours ago
IT Technician, Entry Level
Jobright.ai
Canada
Full-time
Previous help desk, technical support, or customer service experience
Added 6 hours ago
Customer Success Specialist, Entry Level
Jobright.ai
Canada
Full-time
Familiarity with CRM, help-desk, project management, or collaboration tools
Added 7 hours ago
Sales Associate
COS
Toronto, ON
Part-time
You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop…

Walmart Canada

Customer Service Desk Associate

Hamilton, ON, Canada
Waterdown, ON, Canada

Pay: The minimum rate of pay for this position starts from $17.75.
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax-exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

By living these values, we create a supportive workplace where associates can thrive - and we deliver on our promise to help customers Save money. Live better.

The minimum rate of pay for this position starts from $17.75.

‎

Le taux horaire minimum pour ce poste débute à 17.75.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

90 DUNDAS ST E, WATERDOWN, ON L9H 0C2, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Assist customers with refunds, exchanges, questions, and directions while providing friendly, professional service. Process returns accurately, maintain tax-exempt records, route damaged merchandise to Claims, and verify returned items before they go back on the sales floor.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirement is stated. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to stand for extended periods, perform repetitive tasks, and lift up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Refunds And Returns Processing
Exchange Processing
Sales Tax Recordkeeping
Claims Processing
Merchandise Handling
Scanning Accuracy
Inventory Accuracy
Attention To Detail
Communication
Time Management
Flexibility
Physical Stamina
Following Company Procedures

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Refunds
Returns
Exchanges
Sales Tax
Tax-Exempt Records
Claims Processing
Damaged Merchandise
Scanning
Pricing Accuracy
Inventory Accuracy
Company Policies
Customer Questions
Store Operations
Front-End Operations
Evening Shifts
Weekend Shifts
Holiday Shifts
Restocking
Product Zoning
Merchandise Recovery
Physical Stamina
Attention To Detail

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