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Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Parliament, Toronto, ON
- $19 to $21 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 19 mins ago
RO
Childcare Team Lead
Resorts of the Canadian Rockies
Golden, BC
- Full-time
Previous experience in a customer or guest service supervisory position.
Added 19 mins ago
LD
Director of Operations
LowerLeft Designs Ltd
Vancouver, BC
- Full-time
Lead the onboarding of new 3PL partners, set service-level expectations and proactively manage 3PL performance.
Added 19 mins ago
CO
Reuse Centre Attendant
City of Edmonton
AB · Edmonton, AB
- Internship
Prior experience working with the public in an in-person customer service capacity, including retail experience
Added 24 mins ago
SC
Full Time Meat Cutter - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
The Meat Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 24 mins ago
SC
Part Time Meat Cutter - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
The Meat Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 49 mins ago
AC
Accounting Support Manager - Aramark @ Brock University
Aramark Canada
St. Catharines, ON
- Full-time
Ability to work in a diverse environment with a focus on client and customer service, entrepreneurship, building and growing a strong business model
Added 49 mins ago
KB
Talent Management Specialist
Kent Building Supplies
Saint John, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 51 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Fort St. John, BC
- Full-time
…Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are…
Added 51 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Surrey, BC
- Full-time
Commitment to providing exceptional customer service
Added 51 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Commitment to providing exceptional customer service
Added 51 mins ago
W
(CAN) Customer Service Manager
Walmart
Steinbach, MB
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 51 mins ago
LS
Assistant Store Manager
Levi Strauss & Co.
Surrey, BC
- Full-time
Customer Focus: Provide outstanding customer service and create a welcoming shopping environment.
Added 51 mins ago
Store Manager | Woodgrove Centre
TELUS
Burnaby, BC · Coquitlam, BC · Nanaimo, BC · Surrey, BC · Vancouver, BC · Victoria, BC
Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON · Victoria Terrace, North York, ON
- $19 to $21 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 1 hour ago
SW
Regional Director, Private Banking - Montreal, Qc
Scotia Wealth Management
Montreal, QC
- Full-time
…Groups (e.g. Global Risk Management, Shared Services Business Service Centre, Global Banking Markets, Global Business Payments, Global Wealth Management, Retail & Small Business Banking,…
Added 1 hour ago
W
(CAN) Front End Checkout Team Associate
Walmart
Powell River, BC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
W
Day Remodel Associate
Walmart
Edmonton, AB
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added 1 hour ago
W
(CAN) Front End Checkout Team Associate
Walmart
Winkler, MB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Langley (District), BC
- Full-time
- Exceptional customer service skills with a talent for building customer loyalty
Added 1 hour ago
AI
Sales Consultant - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $60,000 to $110,000 CAD / year
- Full-time
3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred
Added 1 hour ago
AI
Sales Manager - Brantford Honda
AutoCanada Inc.
Brantford, ON
- $110,000 to $130,000 CAD / year
- Full-time
Monitor performance metrics related to your team including sales and customer experience metrics
Added 1 hour ago
LC
Associate, Inventory
Loblaw Companies Limited
Mississauga, ON
- Full-time
Practical interpersonal and customer service skills
Added 1 hour ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Commitment to providing exceptional customer service
Added 1 hour ago
LC
Technical Lead, Production
Loblaw Companies Limited
Richmond Hill, ON
- Full-time
The Technical Lead role is a key operational role that specializes in either production coordination or technical automation support to ensure seamless pharmacy fulfillment processes.…

Walmart Canada

Customer Service Manager

Okotoks, AB, Canada

$15 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $16.95.

‎

Le taux horaire minimum pour ce poste débute à 16.95.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

500-201 SOUTHRIDGE DR, OKOTOKS, AB T1S 2C8, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and support customers and associates. Train associates, oversee transactions and cash controls, promote company programs, and ensure safety, security, and operational standards are followed.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirement is listed. The role requires flexibility to work evenings, weekends, and holidays, and involves extended standing, repetitive tasks, and lifting items weighing up to 50 pounds occasionally.

Skills

Leadership
Customer Service
Front-End Operations
Associate Training
Conflict Resolution
Cash Management
Transaction Oversight
Loss Prevention
Safety Compliance
Emergency Readiness
Register Operations
Operational Compliance
Customer Flow Coordination
Attention To Detail
Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Front-End Operations
Associate Coverage
Register Operations
Cash Management
Register Audits
Purchase Transactions
Returns
Exchanges
Scanning Accuracy
Productivity Standards
Associate Training
Company Programs
Discount Programs
Electronic Article Surveillance
Loss Prevention
Theft Prevention
Safety Procedures
Emergency Procedures
Emergency Codes
Evacuation Procedures
Operational Standards
Customer Loyalty
Credit Card Services
Walmart Protection Plans
Charity Initiatives
Shift Flexibility
Physical Demands

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