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Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Edmonton, AB
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 6 hours ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
Canna Cabana is actively seeking Part Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at Canyon…
Added 9 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 9 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Steinbach, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 9 hours ago
WC
Customer Service Manager
Walmart Canada
Winnipeg, MB
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 9 hours ago
J&
Team Leader (Niagara, ON)
JACK & JONES
Niagara-on-the-Lake, ON
- Part-time
Reports to: Store ManagerLocation: JACK&JONES Niagra Outlets, Niagara, ON
Added 9 hours ago
W
Customer Service Manager
Walmart
Winnipeg, MB
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 10 hours ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Canna Cabana is actively seeking Part Time Shift Leaders at Bow Valley Trail Canmore, Alberta who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested…
Added 10 hours ago
W
(CAN) Stocking 3 Team Lead
Walmart
Red Deer, AB
- Full-time
1. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 11 hours ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Canna Cabana is actively seeking Part Time Shift Leaders at Bow Valley Trail Canmore, Alberta who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested…
Added 11 hours ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Full-time
…operates licensed stores in Canmore and Banff, Alberta. The Retail Shift Supervisor supervises and co-ordinates the activities of sales associates during assigned shifts, ensures compliance…
Added 15 hours ago
WC
Fashion Team Lead
Walmart Canada
Medicine Hat, AB
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 16 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 18 hours ago
W
Fashion Team Lead
Walmart
Medicine Hat, AB
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 21 hours ago
WC
(CAN) Leader de nuit
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 21 hours ago
WC
(CAN) Stocking 3 Team Lead
Walmart Canada
Grande Prairie, AB
- Full-time
Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 21 hours ago
WC
(CAN) Leader d'équipe, mode
Walmart Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 21 hours ago
WC
(CAN) Chef d’équipe Stocking 3
Walmart Canada
Sorel-Tracy, QC
- Full-time
Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 21 hours ago
WC
Fashion Team Lead
Walmart Canada
Oakville, ON
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 22 hours ago
L
Guest Experience Lead | Contract till June 2027 | Royalty Crossing Pop Up
lululemon
Charlottetown, PE
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 22 hours ago
L
Responsable de l’expérience-invité (CONTRAT saisonnier) | Centre Eaton de Montréal
lululemon
Montréal-Ouest, QC
- Full-time
Added 22 hours ago
W
(CAN) Stocking 3 Team Lead
Walmart
AB
- Full-time
1. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the General Merchandise Coach and the Store Management Team.
Added 22 hours ago
W
(CAN) Leader d'équipe, mode
Walmart
Saint-Constant, QC
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 22 hours ago
W
Fashion Team Lead
Walmart
Oakville, ON
- Full-time
…completion as per communicated priorities from the Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 23 hours ago
W
(CAN) Leader de nuit
Walmart
Rouyn-Noranda, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…

Walmart Canada

Customer Service Manager

Winnipeg, MB, Canada

$15 CAD / hour · Full-time

Apply About employer

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Job details

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.35.

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Le taux horaire minimum pour ce poste débute à 17.35.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1576 REGENT AVE W, WINNIPEG, MB R2C 3B4, Canada

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient customer flow, and support associates. Oversee transactions, cash and register controls, safety procedures, loss prevention, training, and company programs.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirements are specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to stand for extended periods, perform repetitive tasks, and lift up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Leadership
Front-End Operations
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Staff Scheduling
Operational Compliance
Customer Loyalty
Retail Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Training
Scanning Accuracy
Productivity Standards
Company Programs
Discount Programs
Electronic Article Surveillance
Loss Prevention
Purchase Transactions
Returns
Exchanges
Cash Management
Register Opening And Closing
Register Audits
Emergency Procedures
Safety Compliance
Theft Prevention
Customer Loyalty
Associate Support
Staff Coverage
Break Coordination
Walmart Protection Plans
Credit Card Services

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